This position organizationally falls under the Kickapoo Gaming Commission of the Kickapoo Tribe of Oklahoma. Operational hours are seven (7) days per week hours, 24 hours daily including holidays; the selected incumbent will be assigned specific hours. The purpose of the Surveillance Operator position is to safeguard the assets of Kickapoo Casino by observing, monitoring and reporting on all gaming, non-gaming activities and any criminal activity. The Surveillance Operator will observe for possible violations of the Tribal Internal Control Standards (TICS), Minimum Internal Control Standards (MICS), Kickapoo Tribe of Oklahoma Gaming Ordinance Violations, and the Oklahoma Tribal Compact.
Essential Duties, Functions, and Responsibilities
Tasks are as follows, but not limited to:
1. Operates a closed-circuit surveillance system within the gaming facility.
2. Observes patrons and employees participating in gaming activities to detect infractions of house and policy rules and regulations.
3. Record irregularities through detailed written reports.
4. Prepare daily activity report logs, incident reports and daily interdepartmental reports.
5. Adhere to gaming regulations and ensure gaming facility is following the Tribe’s gaming ordinances.
6. Observe and verify cash transactions; monitor live casino games reporting violations to the Director of Surveillance.
7. Monitor drops, hard soft count, and transfers of funds/assets.
8. Calculate winnings to verify payment made by dealer.
9. Makes contact to team member(s) using telephone, or vice to identify and supply information about suspected violators.
10. The Surveillance Operator must possess the ability to pay attention to detail, analyze problems, communicate well with others and perform at the highest level under stressful situations.
11. Testify in criminal and civil courts; gather and maintain recorded evidence.
12. Ensures and oversees the smooth flow of their shift.
13. Lead monitor will service and test Uninterrupted Power Supply (UPS) system on an ongoing basis.
14. Maintain confidentiality due to the sensitivity of the monitor room.
15. The incumbent must be flexible in order to undertake a variety of miscellaneous duties as assigned by the supervisor or team leader.
Minimum Mandatory Qualifications
Education and Experience:
High school diploma or general education degree; or one to two years related experience and/or training; or equivalent combination of education and experience.
Qualifications:
- Requires the ability to write clear and concise reports; requires basic knowledge of, but not limited to, casino pit games, slots, poker
-
Ability to work with computers is an asset
-
Must pass a background investigation to obtain a Kickapoo Gaming Commissions license
- Must have excellent communication skills both verbally and written.
-
The ability to understand and follow posted work rules and procedures
-
Requires dependable attendance and ability to appear for work on time
-
Requires the ability to follow directions from a supervisor
-
Requires the ability to interact effectively with co-workers
Position Qualification Preferences
Previous experience or knowledge in surveillance or gaming experience.
Ability to work under pressure and maintain personal composure evaluates situations and act/react appropriately, use tact in dealing with security staff, co-workers in difficult situations.
The work environmental characteristics described herein are representative of those employee encounters while performing the primary functions of this. Normal office conditions exist as do conditions with other associated programs and services; Noise levels, stress, customers flow. The workload will be managed daily with additional hours required from time to time.
The physical demands described herein are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is required to frequently stand, walk, sit, bend, twist, talk and hear/listen. There are prolonged periods of sitting, keyboarding, reading as well as standing. The employee must occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include reading, distance and computer and color vision. Talking and hearing/listening are essential to communicate with security members/clients/staff and peers.
There are constant deadlines associated with this position. The employee must be able to multi-task and interact with a wide variety of people at various times and on complicated and diverse issues.
In performance of their respective tasks and duties all employees of the Kickapoo Tribe of Oklahoma are expected to conform to the following:
- Fully uphold all principles of confidentiality.
-
Adhere to all professional and ethical behavior standards.
-
Interact in an honest, trustworthy, and dependable manner with co-workers/clients.
-
Must be culturally sensitive and respectful to the beliefs and traditions of the Kickapoo Tribe of Oklahoma
-
Meet or exceed the performance standards set by organization
-
Work independently and as a team member; consistently demonstrating professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards and behavior that contribute to harmonious relationships.
-
Uphold the Policy and Procedures of the Kickapoo Tribe of Oklahoma and associated programs services and the Kickapoo Tribe Employee Policy and Procedures.
-
To report and document accidents/injuries immediately to supervisor
-
Maintain high standards of personal appearance and grooming
-
Attends all scheduled employee meetings/trainings and brings suggestions for improvement.
The Kickapoo Tribe of Oklahoma is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability or sexual orientation. However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates.
In reference to Personnel Policy, Section 1-24, Employment At-Will. All employees who do not have a written contract with the employer for a specific fixed term of employment are thereby employed at the will of the employer for an indefinite period. Employment with the Kickapoo Tribe, without a written contract, is voluntary and therefore employees are free to resign at any time with or without cause or reason. Likewise, the Tribe may terminate the employment relationship at any time with or without notice and for any lawful reason deemed appropriate by the Tribe for good cause, bad cause, or no cause at all. This policy is commonly referred to as “employment-at-will.”
DISCLAIMER: The information on this position description has been designed to indicate the general nature and level of work performance by employees in this position. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.
