Top 7 Technical support manager Jobs in Shelton, Ct

Customer Support Manager
Brook + Whittle —Guilford, CT
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Opportunities for advancement
Manager, Sales and Customer Service
Macy’s —Trumbull, CT
- $67,560 - $112,440 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Assistant IT Operations & EHR Manager
Pediatric Healthcare Associates —Shelton, CT
- Full-time
- Computer science
- Computer Science
- HIPAA
- On-the-job training
Quick Apply
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Customer Service Manager In Training
CHURCH HILL CLASSICS LTD —Monroe, CT
- $24 - $26 an hour
- Full-time
- 5 years
- ERP systems
- System design
- Disability insurance
- Health insurance
Quick Apply

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Customer Support Manager

Brook + Whittle -
Guilford, CT

Apply Now

Job Details

Full-time
$80,000 - $95,000 a year

Benefits

Opportunities for advancement

Qualifications

Staff supervision
Customer support ticket management
CRM system proficiency
Team motivation (leadership skill)

Full Job Description

Description:

Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Manager. The position will be responsible for ensuring their assigned team of customer care specialists deliver a consistently positive customer experience. Overseeing a portfolio of key customer accounts, coaching team members, balancing workloads within the team, overseeing intercompany transfer work and achieving key customer service performance indicators will be primary responsibilities. This is a unique opportunity for a self-motivated candidate who is eager to lead a high-performing customer-facing team, has experience working in a customer-focused role, and possesses a strong continuous improvement mindset.

Ideal candidates will be proactive, detail-oriented, customer satisfaction driven and adept at leading a high-performing team.

Primary Duties & Responsibilities

Team leadership and development: Recruit, hire, train, and coach customer service team members. Conduct performance reviews and provide ongoing feedback
Policy and process management: Develop, implement, and enforce customer service policies and procedures to meet company goals
Performance monitoring: Track key performance indicators (KPIs) like average case handling time. Analyze data and customer feedback to identify areas for improvement
Customer issue resolution: Handle escalated customer complaints and complex problems to ensure customer satisfaction
Strategic planning: Collaborate with other departments to align on customer service strategies and order workflow. Contribute customer service insights to strategic company plans
Administrative duties: Manage staff scheduling, maintain accurate records, and oversee the department budget. Perform other duties as assigned

Requirements:

Requirements

3+ years of experience managing a Customer Service team in a manufacturing strongly preferred or B2B environment
3+ years of experience working with a CRM case or ticket management system (i.e. Salesforce)
Experience in the print industry a plus
Bachelor's degree preferred
Strong team leadership and motivational skills
Art of tact and diplomacy, patience and politeness
Strong written and verbal communication skills
Detail oriented and deadline-focused with excellent planning and organizational skills
Critical thinking and problem-solving aptitude
Ability to comprehend and explain technical product/service information

Physical Requirements & Environmental Conditions

Position routinely uses standard office equipment such as computers, phones, photocopiers and filing techniques to maintain storage for all documentation needs
Position is fast-paced, largely a sedentary role. Individuals may need to sit or stand for extended periods of time
Some travel may be required

Work Hours:

8:00a.m – 5:00p in office

Supervisory Responsibility:

Assigned Customer Care Representatives

About us:

Brook & Whittle is a fast-growing company with strong potential for career growth. Wouldn’t it be cool to go to the store and pick up products that you can say ‘we make that label’? We are a leading prime label printer offering packaging solutions for highly decorated shrink, film, and paper pressure sensitive products. We are highly innovative, developing new technologies and solutions to our customers’ requests and needs; our skilled employees operate some of the most advanced presses in the market and we offer superior artwork.

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical and fairness standards. We have zero tolerance for anything less. We are a very diverse workforce that we celebrate as well; we reward good performance through our recognition program, our advancement opportunities and our pay structures.

We welcome you to consider being part of this great team.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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technical support manager jobs in shelton, ct

Customer Support Manager

Manager, Sales and Customer Service

Assistant IT Operations & EHR Manager

Customer Service Manager In Training

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