This position requires the employee to work onsite in Sheridan, Wyoming, USA. This position is not eligible for remote work or visa sponsorship.
ABOUT SHERIDAN MEMORIAL HOSPITAL
At Sheridan Memorial Hospital, we are proud to be ranked in the top 13.6% of hospitals rated by the Centers for Medicare and Medicaid Services. We believe that our ability to deliver excellent healthcare begins with our people, and we are proud of our more than 850 skilled, experienced, and caring employees. We have over 100 providers who specialize in 25 areas of expertise. Our facility is state-of-the-art, and we are dedicated to providing outstanding patient-centered care.
Nestled at the foothills of the Big Horn Mountains in northern Wyoming, spectacular scenery and outdoor activities abound. Our hospital has the latest technology and equipment comparative to that of many larger facilities, and you will find our staff is friendly, compassionate, caring, and courteous. We focus on creating and nurturing a workplace that encourages, recognizes, and rewards individual effort and creativity. Leadership is responsive to changing modes of healthcare delivery and adapts accordingly. We value effective communication and honesty and believe teamwork based on mutual respect is key to success.
JOB SUMMARY
The Information Systems Department is dedicated to making information quickly and easily available to facilitate health care providers in giving the highest quality care. As a part of the Information Services team, the Systems Administrator supports assigned software systems and server architecture. The Systems Administrator will be assigned to, and expected to maintain and apply his/her knowledge of the following software applications or systems: VMWare Architecture, Windows Servers, Storage arrays as well as ancillary systems. The Systems Administrator completes systems administration duties in the implementation and maintenance of management information systems; to provide technical support for a combination of desktop, server and network hardware, software and peripheral equipment; to upgrade existing hardware and software, to correct reported hardware and/or software problems; and to perform a variety of technical tasks relative to assigned area of responsibility.
ESSENTIAL DUTIES/RESPONSIBILITIES
- Highly visible lead member of the Information Systems team.
- Leads with humility while putting customer service first.
- Maintains Server Inventory.
- Applies appropriate patching to systems on a monthly and as needed basis.
- Supports off the shelf software including installing, configuring, testing, monitoring and troubleshooting. Responsible for the application security process, user setup, role privilege definition, assignment and security permissions and overseeing the installation and/or upgrade of software package releases. This position does not develop code. Typically, requires 2+ years’ experience.
- Specific skills and tools used for this category: Desktop and workstation support, PC hardware and software troubleshooting, ITIL or HDI certifications, hardware/software installation, remote maintenance tools, first and second level technical support, may include low-to-mid level network and application administration functions.
- Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization.
- Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. Performs work under general supervision while learning job tasks. Exercises judgment and decision-making in the diagnosis and resolution of computer hardware and software problems. Performs the full range of work assigned to this class and to work with some independence and initiative. At this level, work is moderately complex in nature.
- System administration (including backup, security management, user account management, e-mail systems, internet access, office systems, and applications support).
- Supports server, network and desktop hardware, software and applications.
- Provide Tier III/other support per submitted requests. Investigate and troubleshoot issues.
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted users.
- Rolls out hardware and software to ensure optimal deployment of resources.
- Plans, implements, and supports the network and computing infrastructure plan.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
- Manages small to medium-sized projects according to agree upon budgets and schedules.
- Assists with technology planning through ongoing research.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes, or disks are created, and media is recycled and sent off site as necessary.
- Perform regular security monitoring to identify any possible intrusions.
- Participates in IT On-Call rotation
POSITION QUALIFICATIONS - Education/Experience/License and Certifications
- Bachelor’s Degree in computer science or equivalent experience required.
- A minimum of three to five years progressive experience in various Information Technology related functions including but not limited to information server standard administration.
- Three years of increasingly responsible computer applications programming and systems analysis experience.
- Demonstrated competency in project management.
- Cerner experience is a plus.
- Demonstrated working knowledge of current communications devices and protocols, server and desktop technologies.
- Ability to manage multiple activities and tasks simultaneously.
- Facilitation and change management skills.
Additional Skills
- Ability to communicate in English; both verbally and in writing.
- Good communication skills.
- Excellent customer service skills.
- Knowledge of Word, Excel, PowerPoint and Access expected.
- Efficient use of MHSC help desk application is required.
Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.Pre-employment drug and alcohol screening is required.
Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Location: Sheridan Memorial Hospital · Information Systems and Informatics
Schedule: Full Time, Days, M-F 8-5
