Top 73 Customer service representative Jobs in Sheridan Ar

Customer Service Generalist
Patriot Construction Management —Sheridan, AR
- Microsoft Excel
- Pass drug screening
- Mid-level
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2d
Customer Service Representative - State Farm Agent Team Member
Whitney Owens - State Farm Agent —Benton, AR
- $45,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
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Patient Registration - Customer Service Representative
R1 RCM, Inc. —Benton, AR
- $14.50 - $18.99 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Customer Service Associate I
Dollar Tree —Sheridan, AR
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Care & Response Representative
McCauley Services —Bryant, AR
- Windows
- Communication skills
- Entry level
Call Center Representative – Self Storage Company
Arkansas Storage Centers —Bryant, AR
- $16 an hour
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
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10d
Customer Service Representative
Middleton Heat & Air —Bryant, AR
- $17 - $19 an hour
- 8 hour shift
- Analysis skills
- Accounting
- Organizational skills
- Health insurance
- Dental insurance
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3h
Customer Service Admin. Assistant
Wingstop —Pine Bluff, AR
- $12 - $15 an hour
- Full-time
- No education required
- Office
- Conflict management
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Customer Service Associate
Walgreens —Bryant, AR
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
13d
Pharmacy Customer Service Associate
Walgreens —Bryant, AR
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
8d
Customer Service Representative
Aaron's Sales & Leasing —Benton, AR
- Computer literacy
- Merchandising
- Pass drug screening
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Customer Service/Sales
Home Depot —Benton, AR
- Entry level
CSR Customer Service Representative
Gas Express LLC —Benton, AR
- Part-time
- Sales
- Computer literacy
- High school diploma or GED
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Customer Service Representative
Pizza Hut —Benton, AR
- Food service experience
- 16+ years old
- Communication skills
- Opportunities for advancement
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Customer Service Associate I
Family Dollar —Pine Bluff, AR
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
CSR Customer Service Representative (Cashier)
Gas Express LLC —Alexander, AR
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
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Pro Customer Service/Sales
Home Depot —Benton, AR
- Entry level
- Commercial
Customer Service Representative
Circle K —Benton, AR
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
7d
Customer Accounts Manager
Aaron's Sales & Leasing —Benton, AR
- DOT physical examination
- Pass drug screening
- Mid-level
Quick Apply
Pizza Maker | Customer Service Representative
Domino's —Benton, AR
- $12 - $15 an hour
- Part-time
- 18 years or older
- Quick service & fast food restaurant
- Criminal background check
- Disability insurance
- Health insurance
Quick Apply

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Customer Service Generalist

Patriot Construction Management
Sheridan, AR

Quick Apply

Job Details

2 days ago

Qualifications

High school diploma or GED

Full Job Description

JOB SUMMARY

The CUSTOMER SERVICE GENERALIST provides essential support the Patriot Construction Management’s performance of the USPS Facilities Repair & Modification Services (FRMS) Ordering Agreement by handling a variety of administrative, operational, and customer facing tasks. Key responsibilities include coordinating work order activities, communicating with technicians, ensuring accurate documentation and billing, and maintaining strong relationships with customers and contractors. The Generalist works collaboratively with team members to ensure work orders and related tasks are completed efficiently and accurately, contributing to the overall success of the USPS Facilities Repair & Modification Services (FRMS).

JOB DUTIES AND RESPONSIBILITIES:

WORK ORDER DISPATCH AND COORDINATION: Assist in receipt, acknowledgment and triage to dispatch task orders issued under the USPS FRMS Ordering Agreement via designated communication channels (phone, email, electronic systems). Confirm contractor receipt of and compliance with four-hour, same-day, and standard response requirements; document all confirmations including contact names, timestamps, and order details. Manage incoming calls by addressing caller needs or transferring them to the appropriate party. Responsibilities involve ensuring accurate updates in PCMS by managing technician check-ins and check-outs for work orders. Additional duties include updating PCMS, notifying Customer Service Specialists or USPS PMs as required, and creating work orders to ensure timely contractor dispatch in the absence of the assigned Customer Service Specialist.
DOCUMENTATION AND BILLING SUPPORT: Pulling work order reports from the Requesting Bills Dashboard, contacting contractors to request invoices, and uploading documents to PCMS with complete and accurate details, including verifying WO signoff sheets, collecting before and after photos a including reference numbers, such as Contractor Invoice #. Responsibilities include verifying documentation accuracy, addressing work orders without invoices after 10 days and informing the CRS to close unbilled work orders as needed.
CUSTOMER AND CONTRACTOR COMMUNICATION: Assisting with repair updates, including providing detailed explanations and photos to share with customers. This role ensures real-time updates on ETAs, schedule changes, NTE increases, and work completion statuses are communicated effectively.
TEAM SUPPORT: Assisting team members with compiling reports and supporting management by contributing to various projects, initiatives, and reporting metrics as needed, ensuring the team’s overall efficiency and success.
CONTINOUS IMPROVEMENT AND COLLABORATION: Working closely with the CSS and other team members to streamline processes and enhance overall department efficiency. This role also ensures that all records are consistently updated with accurate work order statuses and notifications to maintain seamless operations and effective communication.
PERFORMS OTHER ESSENTIAL DUTIES AS ASSIGNED.

EQUIPMENT OPERATED:

General office equipment (fax machine, copies, laptop, desk phone, scanner)

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of business ethics.
Knowledge of customer service principles, including best practices for client and contractor communication.
Knowledge of work order management systems, including Salesforce, and familiarity with third-party customer platforms.
Knowledge of administrative and billing processes, including invoice management, documentation and compliance.
Ability to adapt quickly to new processes, workflows, and tools in a dynamic, fast-paced environment.
Ability to work collaboratively with team members and other departments to achieve shared goals and improve operational efficiency.
Ability to provide exceptional customer service and maintain positive relationships with contractors and clients.
Ability to maintain confidentiality and handle sensitive customer and contractor information with discretion.
Ability to focus on continuous improvement and a willingness to embrace feedback and grow professionally.
Skilled in organizational and time management skills to effectively handle multiple tasks, prioritize responsibilities, and meet deadlines.
Skilled in effective written and verbal communication to collaborate with customers, contractors, and team members and to provide clear, accurate updates.
Skilled in attention to detail to ensure the accuracy and completeness of documentation, billing, and work order updates.
Skilled in problem-solving and analytical skills to address work order discrepancies and resolves customer challenges efficiently.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)

MINIMUM QUALIFICATIONS:
High school diploma or equivalent, PLUS
Two (2) years of customer service or administrative experience.

SPECIAL QUALIFICATIONS
Must pass a criminal background check
Must pass preemployment drug screening
Must be AGILE. The ability to hold yourself and others Accountable, have a personal Growth mindset, ability to act with Integrity, ability to demonstrate Leadership attributes to motivate and support coworkers, and practice Everyday Improvement.

WORK CONDITIONS:
Works in a heated and cooled office environment.

The above describes the general content and requirements for this job. It is not intended to be an all inclusive list of duties, responsibilities, or requirements.

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Refine Your Search

customer service representative jobs in sheridan ar

Customer Service Generalist

Customer Service Representative - State Farm Agent Team Member

Patient Registration - Customer Service Representative

Customer Service Associate I

Customer Care & Response Representative

Call Center Representative – Self Storage Company

Customer Service Representative

Customer Service Admin. Assistant

Customer Service Associate

Pharmacy Customer Service Associate

Customer Service Representative

Customer Service/Sales

CSR Customer Service Representative

Customer Service Representative

Customer Service Associate I

CSR Customer Service Representative (Cashier)

Pro Customer Service/Sales

Customer Service Representative

Customer Accounts Manager

Pizza Maker | Customer Service Representative

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