Top 34 It support specialist Jobs in Shirley, Ny

Education Support Analyst
Custom Computer Specialists —Hauppauge, NY
- $60,000 - $70,000 a year
- Call employer
- School experience
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
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IT Specialist II
RiseWell Community Services —Medford, NY
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Children
- Paid training
- Paid holidays
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IT Support & Computer Operations Specialist
GoodLife Computers. —Bay Shore, NY
- $26.30 - $31.60 an hour
- Full-time
- Computer Science
- Mid-level
- In-person
- Paid holidays
- Health insurance
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2d
Technology Specialist
Flexible IT —Hauppauge, NY
- $60,000 - $70,000 a year
- Full-time
- Azure
- Office
- Driver's License
- Health insurance
- Paid time off
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Field IT Technician
Suffolk Computer Consultants —Speonk, NY
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
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1d
IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
- $80,000 - $105,000 a year
- Full-time
- Azure
- Research
- Mid-level
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Level I Helpdesk Technician
Acture Solutions Inc —Hauppauge, NY
- $40,000 - $55,000 a year
- Full-time
- Windows
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
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IT Level Two Support Engineer for MSP
Consulting Technology Company —Ronkonkoma, NY
- $70,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- 401(k)
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IT Systems & ERP/SQL Support Specialist
GSE Dynamics —Hauppauge, NY
- $70,000 - $90,000 a year
- Full-time
- Background check
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
IT Engineer Level Two
Consulting Technology Company —Ronkonkoma, NY
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Windows
- 401(k)
- Paid time off
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Onsite Technology Specialist at Big Geyser
Flexible IT —Brentwood, NY
- $55,000 - $70,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- Paid time off
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IT Support Technician - Nassau County
Core BTS —Long Island, NY
- $18 - $22 an hour
- Full-time
- Classroom
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
TH Instructional Support Assist - Phlebotomy Technical Specialist, Patient Service Center
Stony Brook University Hospital —East Setauket, NY
- $45,372 - $50,541 a year
- Online Application
- Hospital
- Pass drug screening
- Mid-level
- Health insurance
IT Field Technician - Long Island
Ent and Allergy Associates, LLP —Hauppauge, NY
- $26 an hour
- Extended hours
- Clean driving record
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Service Technician (In-house)
NMB Technologies Corporation —Holbrook, NY
- $72,000 - $75,000 a year
- Full-time
- Maintenance
- English
- Office
- Disability insurance
- Health insurance
Apple IT Consultant
GeekHampton —Hampton Bays, NY
- $60,000 - $70,000 a year
- Full-time
- Google Workspace
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
2d
Level 2/3 IT Network Support Technician
B&L PC SOLUTIONS INC —Hauppauge, NY
- $85,000 - $120,000 a year
- Full-time
- Mid-level
- Windows
- SharePoint
- Paid holidays
- Health insurance
Quick Apply
Associate Technical Account Manager
Yardi Systems, Inc. —Long Island, NY
- $31.25 - $32.82 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Finance
- Profit sharing
Hardware/Software Technician
A+ Technology & Security Solutions —Bay Shore, NY
- $18 - $20 an hour
- 8 hour shift
- Office
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Technical Support Representative
Gemini Industries —Holbrook, NY
- $60,000 - $95,000 a year
- Full-time
- Background check
- 5 years
- Writing skills
- Paid parental leave
- Health insurance
Quick Apply

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it support specialist jobs near shirley, ny

Education Support Analyst

Custom Computer Specialists -
Hauppauge, NY

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Job Details

$60,000 - $70,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Customer communication

Full Job Description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are seeking an Education Support Analyst to join our Application Services team.

The Education Support Analyst (ESA) plays a critical role in delivering high quality service and customer support to our Infinite Campus (K12 student management system) clients. Primary responsibilities include; providing first-level customer support of the software application (via phone and web support), rapid resolution of client issues, and delivering superior customer satisfaction. The ESA needs to be motivated, technically savvy and customer service oriented. Candidates must be willing to travel to Infinite Campus (Blaine, MN) for certification training as well as team building events as required. Other travel may be required.

Location: Hauppauge, NY.

Salary: $60,000-70,000

What You'll Do:

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software.
Provide technical support via the telephone and support portal.
Verify support contact credentials and account service level agreements.
Assist the customer by resolving the incident, redirecting the call, or escalating.
Discuss details of incident with support contacts and verify replication on customer website. Triage and prioritize customer issues.
Document all support incidents and customer requests in the tracking system in a timely manner and use the system to track all unresolved incidents.
Keep customers advised on the steps being taken to resolve their incident or service request.
Prioritize multiple tasks throughout the day as circumstances require, with supervision.
Maintain technical product knowledge on existing and new products.
Maintain department standards for attendance, coverage (including lunch), and volume and effectiveness of problem resolution.
Other duties as assigned.

What You Bring:

BA/BS degree or equivalent work experience.
Previous experience in a support center or customer service organization.
Work experience with K-12 education.
Experience with Infinite Campus student information system a plus+.
Familiarity with web, Contact Management systems, and PC based applications.
Ability and willingness to travel periodically for required training and team conferences, including a mandatory, approximately one-week onsite Infinite Campus Support Certification program in Minnesota (typically three full training days plus two travel days), as well as occasional attendance at industry and Infinite Campus support conferences. Conference participation is rotational and may include the HDI Conference and the annual Infinite Campus Support Conference.
HDI Support Certification a plus+ .
Able to demonstrate a professional attitude while providing outstanding, industry-leading customer service.
Dependable, representing a positive work ethic.
Excellent written and verbal communication.
Attention to detail; demonstrating consistent follow-through with set processes and documented procedures.
Able to work in a fast-paced environment with frequent software releases.
Positive attitude.
Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail.
Collaborate; able to work with or deal with a variety of personalities while working towards a common goal.

#IND

CCS Offers:

Competitive salaries
Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

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Refine Your Search

it support specialist jobs in shirley, ny

Education Support Analyst

IT Specialist II

IT Support & Computer Operations Specialist

Technology Specialist

Field IT Technician

IT Help Desk - Supervisor

Level I Helpdesk Technician

IT Level Two Support Engineer for MSP

IT Systems & ERP/SQL Support Specialist

IT Engineer Level Two

Onsite Technology Specialist at Big Geyser

IT Support Technician - Nassau County

TH Instructional Support Assist - Phlebotomy Technical Specialist, Patient Service Center

IT Field Technician - Long Island

Service Technician (In-house)

Apple IT Consultant

Level 2/3 IT Network Support Technician

Associate Technical Account Manager

Hardware/Software Technician

Technical Support Representative

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