Top 4 Desktop support technician Jobs in Shreveport La

IT Support Technician
Morris & Dickson Co. —Shreveport, LA
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
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Customer Service Technician
Planned Systems International, Inc. —Bossier City, LA
- Overtime
- High school diploma or GED
- Ability to lift 50 pounds
- Ability to sit for extended periods
- AD&D insurance
- Disability insurance

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Popeyes Lousiana Kitchen —Shreveport, LA
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POS Technician
Tacala Companies —Shreveport, LA
One year experience in a field technician support role preferred. Technicians must demonstrate the ability to troubleshoot and explain technical issues to end-…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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2d
Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
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IT Support Technician

Morris & Dickson Co. -
Shreveport, LA

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Job Details

Full-time

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Moving
Windows
Computer hardware
Desktop (troubleshooting support)
IP networking

Full Job Description

Morris & Dickson Co. is a leading pharmaceutical distribution company with a longstanding commitment to excellence in service and reliability. With more than 180 years of service, we combine the stability of a legacy business with the energy of a rapidly growing organization. As we continue to grow, we remain committed to fostering a culture of excellence that puts customers first and empowers our people to deliver impact every day.

About the Role

As a Tier 1 Hardware & Software Support Technician, you will serve as the first line of support for end users across our Shreveport campus. This on-site role is responsible for troubleshooting and resolving technical issues related to Windows PCs, basic networking, mobile devices, and core business applications. You will work closely with our IT team to ensure a seamless technology experience for employees and contribute to maintaining an efficient, secure, and reliable computing environment.

What You’ll Do

Provide first-level technical support for hardware, software, and peripheral issues.
Troubleshoot Windows PC performance, connectivity, and configuration problems.
Assist with workstation setup, imaging, deployment, and maintenance.
Support users with Office 365 applications, email, Teams, and collaboration tools.
Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.
Document issues, resolutions, and processes in the ticketing system.
Perform basic troubleshooting on network connectivity (wired and wireless).
Support mobile devices, printers, and common enterprise applications.
Maintain high customer service standards in all interactions with end users.
Assist with hardware inventory, equipment moves, and asset tracking.

What Success Looks Like

Employees receive timely, friendly, and reliable support that keeps them productive and confident in their technology.
Issues are resolved efficiently or escalated appropriately, with clear ownership from intake through resolution.
You embody M&D’s values in how you show up and support the team

What You’ll Need to Succeed

1–2 years of technical support, help desk, or desktop support experience.
Strong understanding of Windows 10/11 operating systems.
Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
Familiarity with hardware components and PC troubleshooting techniques.
Excellent communication and customer service skills.
Ability to lift and move equipment (up to 40 lbs) as needed.

Desired Attributes

Strong problem-solving mindset and attention to detail.
Ability to work independently and as part of a collaborative IT team.
Eagerness to learn new technologies and processes.
Positive attitude with a customer-first approach.

Comprehensive Benefits

Medical, Dental, and Vision Insurance
HRA, HSA, and FSA reimbursement accounts
Basic & Voluntary Life Insurance
Short & Long-term Disability Insurance
Paid Time Off
Paid Holidays
Fitness Program Reimbursement
Employee Assistance Program
401K Savings Plan with a company match

Why Join Us

At M&D, you’ll be part of a mission that matters. We take pride in our history, but we’re building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You’ll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.

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desktop support technician jobs in shreveport la

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