Top 210 Service manager Jobs in Shrewsbury, Ma

Customer Service Manager
NorthStock, Inc. —Southborough, MA
- From $80,000 a year
- Full-time
- Background check
- Management
- 5 years
- Health insurance
- Dental insurance
Quick Apply
3d
Manager, Strategic Service Locations
BIK of New England —Milford, MA
- $130,000 - $160,000 a year
- Full-time
- 7 years
- Engineering
- Travel
- Health insurance
Quick Apply
4d
Service Manager (Fel-Tech Hammer)
Strongpoint Talent —Worcester, MA
- $80,000 - $85,000 a year
- Full-time
- Management
- Schematics
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
4d
Bertera Nissan Experienced Service Advisor 75K to 110K
Bertera Nissan —Auburn, MA
- $75,000 - $110,000 a year
- In person
- Clean driving record
- Dealership
- Mid-level
- Paid holidays
- Dental insurance
11d
HVAC Service Manager
Endless Energy —Marlborough, MA
- $90,000 - $120,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
- Fuel card
- Health insurance
Quick Apply
Service Department Manager
VMA Electric Inc. —Marlborough, MA
- $70,000 - $90,000 a year
- Full-time
- Residential
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
5d
Meta Retail Specialist - PT
Channel Partners —Marlborough, MA
- $18.50 an hour
- Part-time
- Writing skills
- Merchandising
- Mid-level
- Paid training
- 401(k)
Family Support Services Supervisor, Gardner
Clinical & Support Options Inc —Gardner, MA
- $70,000 - $77,000 a year
- Weekends as needed
- Bilingual
- LMFT
- Management
- Health insurance
- Dental insurance
Automotive Service Manager
Confidential —Worcester, MA
- $120,000 - $180,000 a year
- Full-time
- Dealership
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Quick Apply
Manager, Biomedical Services
Intelas —Framingham, MA
- $85,000 - $95,000 a year
- Full-time
- Acute care
- Background check
- Mentoring
- Commuter assistance
- Paid parental leave
Quick Apply
Marketing Manager; Home Services Appointment Setting & Lead Conversion
United Home Experts, Inc —Ashland, MA
- $100,000 - $160,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Relocation assistance
- Health insurance
Quick Apply
5d
Field Service Manager
Yale Appliance —Massachusetts
- $65,000 - $85,000 a year
- Full-time
- Background check
- Clean driving record
- Management
- Fuel card
- Health insurance
Quick Apply
Plumbing Service Manager
Ulta Home Improvements —Ashland, MA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Fuel card
- Health insurance
Quick Apply
2d
Dedicated Meta Technician Expert - Full Time
Channel Partners —Framingham, MA
- $21.50 - $23.00 an hour
- Overtime
- Writing skills
- Merchandising
- High school diploma or GED
- Paid training
- Paid holidays
Reentry Services Case Manager
Old Colony Y —Framingham, MA
- $24.04 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Cafe Services Manager
Gourmet at Work —Natick, MA
- From $30 an hour
- 8 hour shift
- Background check
- Management
- Inventory control
- Paid training
- Health insurance
Quick Apply
Client Services Team Manager
North Atlantic Investment Partners, LLC. - Raymond James Financial Services, Inc. —Newton Lower Falls, MA
- $100,000 - $140,000 a year
- Full-time
- Office
- Math
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Lead Food Service Worker - Maynard School Nutrition
Whitsons Culinary Group —Maynard, MA
- $20 - $25 an hour
- Extended hours
- School experience
- ServSafe
- Customer service
- Paid training
- Health insurance
Quick Apply
12d
Manager in Training - Food Services
Nothing Bundt Cakes —Leominster, MA
- Weekends as needed
- Sales
- Merchandising
- Mid-level
Quick Apply
10d
Restaurant Manager
Jake N Joes Sports Grille —Waltham, MA
- $25 an hour
- Full-time
- Bar
- Management
- Casual dining restaurant
- Paid training
- Health insurance
Quick Apply

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service manager jobs near shrewsbury, ma

Customer Service Manager

NorthStock, Inc.
Southborough, MA

Quick Apply

Job Details

Full-time
From $80,000 a year
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Optimizing workflow processes
Management
Customer returns handling
Interpersonal skills
Managing teams in a customer support role
Phone communication
Team leadership
Coaching
ERP systems
Performance management
Team development
Supervising experience
Attention to detail
Quality improvement
Organizational skills
Computer skills
Process improvement planning
Associate's degree
Client interaction via phone calls

Full Job Description

NorthStock is a growing ecommerce distributor of commercial and industrial HVAC equipment and replacement parts. Since 2003, we have provided HVAC professionals with the products they need to keep facilities operating.

We are seeking an experienced Customer Service Manager to lead our customer service function while remaining actively involved in day-to-day customer support. This is a full-time, in-office position located in Southborough, MA.

We are looking for a tech-savvy, customer-focused leader with excellent telephone and communication skills who can take ownership of customer service operations, resolve complex customer issues, develop team members, and ensure customers receive prompt and professional support.

This is a hands-on management position. The Customer Service Manager will work directly with customers by phone and email while also managing escalations, training, procedures, workload, and day-to-day customer service decisions. The position will work closely with our Order Processing team to ensure customers are supported throughout the order lifecycle.

This role is ideal for someone who enjoys solving problems, developing people, improving processes, and taking ownership of customer service performance in a growing company.

Responsibilities

Lead the day-to-day operations of the Customer Service department.
Provide hands-on customer support by phone and email.
Ensure customer inquiries and issues are addressed promptly, accurately, and professionally.
Manage escalated customer issues and make appropriate day-to-day decisions to resolve them.
Assist customers with order status, returns, replacements, refunds, warranty issues, delivery problems, and other post-order concerns.
Coordinate with the Order Processing team and suppliers to resolve customer and order issues.
Monitor customer service workload and ensure outstanding issues are followed through to resolution.
Train, coach, and support customer service team members.
Assist with recruiting, onboarding, and training new team members.
Establish clear expectations and hold team members accountable for performance, reliability, and adherence to procedures.
Develop, maintain, and improve customer service procedures and documentation.
Identify recurring problems and implement process improvements to reduce customer issues and improve efficiency.
Ensure customer interactions, issues, and resolutions are accurately documented in company systems.
Handle multiple software platforms, tasks, emails, and phone calls in a fast-paced environment.
De-escalate difficult situations and resolve customer concerns with professionalism and sound judgment.
Work closely with company leadership to identify opportunities to improve the overall customer experience.

Requirements

5+ years of customer service, service coordination, order management, inside sales support, or related experience.
Prior experience supervising, leading, training, or mentoring customer service employees.
Excellent telephone skills and strong customer service instincts.
Excellent verbal and written communication skills.
Demonstrated ability to independently manage and resolve complex customer issues.
Strong leadership, coaching, and decision-making skills.
Ability to accurately document customer interactions, issues, and resolutions.
Advanced computer skills and the ability to quickly learn new software systems.
Experience using ERP software platforms.
Strong organizational skills and attention to detail.
Ability to prioritize effectively and manage multiple responsibilities in a fast-paced environment.
Process-oriented mindset with experience identifying and implementing improvements.
Dependable and punctual attendance.
Distribution, manufacturing, industrial, HVAC, plumbing, electrical, or related industry experience preferred.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Associate (Required)

Experience:

Customer Service Manager: 5 years (Required)

Ability to Commute:

Southborough, MA 01772 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in shrewsbury, ma

Customer Service Manager

Manager, Strategic Service Locations

Service Manager (Fel-Tech Hammer)

Bertera Nissan Experienced Service Advisor 75K to 110K

HVAC Service Manager

Service Department Manager

Meta Retail Specialist - PT

Family Support Services Supervisor, Gardner

Automotive Service Manager

Manager, Biomedical Services

Marketing Manager; Home Services Appointment Setting & Lead Conversion

Field Service Manager

Plumbing Service Manager

Dedicated Meta Technician Expert - Full Time

Reentry Services Case Manager

Cafe Services Manager

Client Services Team Manager

Lead Food Service Worker - Maynard School Nutrition

Manager in Training - Food Services

Restaurant Manager

I want to receive the latest job alert for service manager in shrewsbury, ma

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