Key Perks and Benefits:
- Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
- Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
- Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
- HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
- Company-paid Life Insurance and Long-Term Disability Insurance
- Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
- Tuition Assistance Program
- Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.
- Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart.
At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally-recognized leader of innovative, collaborative community health.
Under the direction of the physician, the Clinical Float (Certified Medical Assistant or Licensed Practical Nurse) provides comprehensive clinical support to providers across multiple Wilson Health Medical Group practices. This position is dedicated exclusively to floating between clinic locations to ensure seamless patient care, maintain staffing coverage, and support daily operations.
The Clinical Float performs all clinical duties within the scope of their certification or licensure, organizational policies, and applicable state regulations. Responsibilities include delivering high-quality patient care, assisting with examinations and procedures, documenting in the electronic health record, coordinating patient care, and promoting an exceptional patient experience.
This position is primarily assigned to Wilson Health Medical Group offices located on the main campus in Sidney, Ohio, but will routinely travel to and provide coverage at other practice locations, including Jackson Center, Anna, Botkins, and additional Wilson Health Medical Group sites as needed.
The Clinical Float reports directly to the Clinical Administrator of Wilson Health Medical Group. Medical Assistants are required to maintain current certification throughout employment. Licensed Practical Nurses must maintain a current, unrestricted Ohio LPN license in good standing.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides high-quality clinical support under the direction of the physician and within the scope of licensure/certification and established clinical guidelines. Anticipates provider needs to promote efficient patient flow and exceptional patient care.
- Functions as a flexible clinical team member by floating to multiple Wilson Health Medical Group practice locations as assigned to support staffing and operational needs.
- Greets patients in a courteous, compassionate, and professional manner while demonstrating Wilson Health's ASPIRE values. Escorts patients to exam rooms and prepares them for their visit.
- Obtains and accurately documents vital signs, chief complaints, medical history updates, current medications, allergies, and other pertinent patient information in the electronic medical record.
- Assists providers with examinations, treatments, and in-office procedures, including specimen collection, blood draws, injections, electrocardiograms (EKGs), and minor surgical procedures.
- Provides patient and family education regarding medical conditions, medications, treatment plans, and follow-up care as directed by the provider.
- Documents patient care accurately, thoroughly, and timely in the electronic health record while maintaining confidentiality and compliance with documentation standards.
- Coordinates patient care by assisting with diagnostic testing, referrals, prior authorizations, and follow-up appointments, ensuring appropriate documentation and referral tracking.
- Communicates professionally with patients, families, providers, and interdisciplinary team members to promote continuity of care and positive patient experiences.
- Performs quality control and routine maintenance of clinical equipment, including laboratory testing devices, refrigerators, sterilizers, and other equipment, while maintaining required compliance logs.
- Maintains exam rooms by ensuring cleanliness, stocking supplies, and monitoring inventory levels. Orders medical and laboratory supplies in accordance with established procedures.
- Supports front office operations as needed, including appointment scheduling, telephone triage, electronic messaging, faxing, insurance documentation, and completion of patient forms to ensure efficient clinic operations.
- Adapts quickly to varying provider workflows, office procedures, and patient populations while maintaining high standards of customer service and clinical excellence.
- Complies with all applicable federal and state regulations, OSHA standards, infection prevention practices, HIPAA Privacy and Security Rules, and Wilson Health Medical Group policies and procedures.
- Participates in departmental meetings, required education, competency validation, and quality improvement initiatives to support continuous professional development and organizational goals.
- Performs other duties as assigned to support patient care and the overall mission of Wilson Health.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications (One of the Following):
- High school diploma or equivalent and successful completion of an accredited Medical Assistant program.
- Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential, or other nationally recognized Medical Assistant certification, as applicable.
- OR graduate of an accredited Practical Nursing (LPN) program with a current, unrestricted Licensed Practical Nurse (LPN) license in the State of Ohio.
Preferred Qualifications:
- Experience working in a multi-provider or multi-specialty medical practice.
- Experience with electronic health records (EHR/EMR) - EPIC - and practice management systems.
- Current Basic Life Support (BLS) certification or the ability to obtain certification within the required timeframe.
- Demonstrated ability to work independently while adapting to multiple practice locations, providers, and changing patient care needs.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The Certified Medical Assistant must have the ability to write routine reports and correspondence.
PHYSICAL DEMANDS:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb, balance, and smell.
The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Mission & Vision & Values:
- Improve the health and wellness of the community by delivering compassionate, quality care.
- Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
- A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.
EOE (Equal Opportunity Employer)
