IT Technician
工作地点 Location： Sidney, Ohio
部门 Department： IT Department
汇报对象 Reports to： IT Manager
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职位概述 | Position Summary
中文：
公司正在招聘一名 IT Helpdesk 师，负责支持公司位于俄亥俄州 Sidney 的生产基地日常IT运营。该岗位主要提供 一线和二线技术支持（Tier 1 / Tier 2），解决员工在使用电脑、网络、系统及办公设备时遇到的问题，并协助维护公司IT基础设施及弱电系统的稳定运行。
English:
We are seeking an IT technician to support daily IT operations at our manufacturing facility in Sidney, Ohio. This role will provide Tier 1 and Tier 2 technical support for end users and assist in maintaining stable IT infrastructure and low-voltage systems.
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主要职责 | Key Responsibilities
终端用户支持 | End User Support
中文：
- 为公司员工提供 现场及远程技术支持
- 排查并解决 Windows系统、Office 365、打印机及网络连接问题
- 协助处理 账号创建、权限管理及密码重置
- 支持 会议室设备、视频会议系统及办公IT设备
- 协助解决软件安装、系统配置及用户操作问题
English:
- Provide on-site and remote technical support for employees
- Troubleshoot issues related to Windows operating systems, Office 365, printers, and network connectivity
- Assist with user account creation, permission management, and password resets
- Support conference room equipment, meeting systems, and office IT devices
- Assist users with software installation, system configuration, and technical issues
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IT基础设施支持 | IT Infrastructure Support
中文：
- 协助维护 Active Directory 用户账户、组及权限管理
- 支持 Windows电脑安装、配置、部署及系统更新
- 维护并排查 打印机、扫描仪及办公设备
- 协助处理 网络连接问题（LAN / WiFi / VPN）
- 协助维护公司 服务器、共享文件及基础IT服务
English:
- Assist in maintaining Active Directory user accounts, groups, and permissions
- Support Windows workstation installation, configuration, deployment, and updates
- Maintain and troubleshoot printers, scanners, and office devices
- Assist with network connectivity troubleshooting (LAN / Wi-Fi / VPN)
- Support maintenance of servers, shared resources, and core IT services
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网络设备支持 | Network and Security Equipment Support
中文：
- 协助配置和维护 网络交换机、路由器及防火墙设备
- 协助进行 VLAN配置、端口管理及基础网络故障排查
- 监控网络设备运行状态并协助处理网络告警
- 协助执行 网络安全策略及访问控制策略
- 配合IT团队进行 网络设备升级、配置备份及维护
English:
- Assist with configuration and maintenance of network switches, routers, and firewall devices
- Support VLAN configuration, port management, and basic network troubleshooting
- Monitor network device status and assist with resolving network alerts
- Assist in implementing network security policies and access control rules
- Support IT team with network device upgrades, configuration backups, and maintenance
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安防系统支持 | Security System Support
中文：
- 协助安装、配置及维护 门禁系统（Access Control System）
- 管理 门禁权限、员工卡片及访问记录
- 协助维护 视频监控系统（CCTV），包括摄像头、录像设备及监控平台
- 排查和处理门禁及监控系统故障
- 与安保及行政团队协作，确保安全系统正常运行
English:
- Assist with installation, configuration, and maintenance of Access Control systems
- Manage door access permissions, employee access cards, and access logs
- Support maintenance of CCTV systems, including cameras, NVR/DVR devices, and monitoring platforms
- Troubleshoot issues related to access control and video surveillance systems
- Work with security and administrative teams to ensure proper operation of security systems
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弱电与网络布线支持 | Low-voltage and Network Cabling Support
中文：
- 协助实施 网络布线及弱电系统部署（如网线、配线架、信息面板等）
- 排查和修复 网络线路连接问题
- 协助安装和维护 网络机柜、交换机及相关设备
- 维护网络布线标识及文档记录
- 配合供应商或施工团队进行 IT基础设施施工及升级
English:
- Assist with network cabling and low-voltage system deployment, including Ethernet cabling, patch panels, and wall outlets
- Troubleshoot and repair network connectivity issues related to cabling
- Support installation and maintenance of network racks, switches, and related equipment
- Maintain documentation and labeling for network cabling infrastructure
- Coordinate with vendors or contractors during IT infrastructure installation or upgrades
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IT设备与资产管理 | IT Asset and Device Management
中文：
- 安装、配置并维护 笔记本电脑、台式机及移动设备
- 管理IT设备资产并维护设备库存记录
- 支持 新员工入职设备准备及离职设备回收
- 维护设备配置标准并确保设备正常运行
English:
- Install, configure, and maintain laptops, desktops, and mobile devices
- Maintain IT asset inventory and device records
- Prepare IT equipment for new employee onboarding and offboarding
- Ensure devices follow company configuration standards and operate properly
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文档与流程管理 | Documentation and Process Management
中文：
- 编写和维护 IT操作文档、系统配置及故障处理记录
- 维护Helpdesk工单系统并跟踪问题处理进度
- 协助优化IT支持流程，提高IT服务效率
English:
- Create and maintain IT documentation, system configuration records, and troubleshooting guides
- Manage helpdesk tickets and track issue resolution progress
- Assist in improving IT support processes and service efficiency
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任职要求 | Qualifications
中文：
- 信息技术、计算机或相关专业 大专或本科以上学历，或具备同等工作经验
- 2年以上 IT Helpdesk 或 IT Support 工作经验
- 熟悉以下技术：
- Windows 10 / 11
- Microsoft Office 365
- Active Directory
- 基础网络技术（TCP/IP、DNS、DHCP）
- 具备 电脑硬件、打印机及网络故障排查能力
- 具备良好的沟通能力及客户服务意识
English:
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
- 2+ years of experience in IT Helpdesk or IT Support roles
- Strong knowledge of:
- Windows 10 / 11
- Microsoft Office 365
- Active Directory
- Basic networking (TCP/IP, DNS, DHCP)
- Experience troubleshooting hardware, printers, and network connectivity issues
- Strong communication skills and customer-oriented mindset
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Language:
Work Location: In person
