Top 162 Collection agent Jobs in Silver Spring, Md

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Collection Management Officer
Central Intelligence Agency —Washington, DC
- $72,977 - $111,087 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Health insurance
- Dental insurance
Collections Specialist
FTS Inc —Bethesda, MD
- From $26 an hour
- Contract
- ERP systems
- Mid-level
- Office
Quick Apply
Library Technician (Collections) CS-06
DC Public Library —Washington, DC
- $46,437 - $60,999 a year
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Office
- Life insurance
- Retirement plan
5d
Legal Billing & Collections Specialist
GROSSMAN YOUNG & HAMMOND LLC —Silver Spring, MD
- $65,000 - $100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- QuickBooks
- Senior level
- Health insurance
- Paid time off
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Archivist/Archival Collections Specialist
Library Systems & Services LLC —Bethesda, MD
- $65,000 - $80,000 a year
- Full-time
- Research
- Mid-level
- Databases
- AD&D insurance
- Disability insurance
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Collections Specialist
Greenberg Traurig —Washington, DC
- $40.15 - $43.59 an hour
- Overtime
- Microsoft Excel
- Research
- Mid-level
- Health savings account
- Disability insurance
Collections Specialist
Aramark —Rockville, MD
- $45,000 - $63,000 a year
- Hybrid work
- Customer service
- Word processing
- Bachelor of Science
- Disability insurance
- Health insurance
2d
Loan Servicing and Collections Specialist
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $23 - $26 an hour
- Hybrid work
- Research
- Mid-level
- Office
Quick Apply
Digital Collections Coordinator
US Library of Congress —Washington, DC
- $102,415 - $133,142 a year
- Online Application
- Writing skills
- Pass drug screening
- Mid-level
10d
Collections Representative
Children's National Hospital —Washington, DC
- $18.54 - $30.89 an hour
- Full-time
- In person
- Microsoft Excel
- Customer service
- Research
1d
Processing Archivist for the Aramco Collections
Georgetown University —Washington, DC
- $44,022.00 - $73,406.80 a year
- Full-time
- Mid-level
- Master's degree
- Project management
- Disability insurance
- Health insurance
Sales Associate - Collection Chevy Chase
Brooks Brothers —Chevy Chase, MD
- $18.75 - $24.50 an hour
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- Entry level
- Paid holidays
- Health insurance
OTSS On Call Data Collection
Acquired Data Solutions —Rockville, MD
- $20 - $25 an hour
- On call
- Clean driving record
- Mid-level
- High school diploma or GED
Quick Apply
Collection Requirements Manager, Senior
Booz Allen Hamilton —Washington, DC
- $77,600 - $176,000 a year
- Full-time
- Office
- Residential
- 3 years
- Disability insurance
- Health insurance
SAP Resource Related Billing (RRB) and Collections SME
Accenture Federal Services —Washington, DC
- $108,400 - $243,100 a year
- Remote
- Mid-level
- US work authorization
- Military encouraged
9d
Special Collections Librarian
Howard University —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Management
- Mid-level
- Master's degree
- 403(b) matching
- Commuter assistance
Credit and Collection Analyst
Saval Foodservice —Elkridge, MD
- $30 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Travel reimbursement
- Health insurance
Supervisor - Collection Chevy Chase
Brooks Brothers —Chevy Chase, MD
- $20.50 - $27.50 an hour
- Part-time
- Merchandising
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
DoW SkillBridge Program – Corporate Collections - Sterling, VA or Rockville, MD (Hybrid)
BAE Systems Inc. —Sterling, VA
- $67,406 - $114,590 a year
- Full-time
- Hybrid work
- Military
- Office
- Analysis skills
- Health insurance
- 401(k)

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collection agent jobs near silver spring, md

Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

collection agent jobs in silver spring, md

Loan Servicing and Collections Manager

Collection Management Officer

Collections Specialist

Library Technician (Collections) CS-06

Legal Billing & Collections Specialist

Archivist/Archival Collections Specialist

Collections Specialist

Collections Specialist

Loan Servicing and Collections Specialist

Digital Collections Coordinator

Collections Representative

Processing Archivist for the Aramco Collections

Sales Associate - Collection Chevy Chase

OTSS On Call Data Collection

Collection Requirements Manager, Senior

SAP Resource Related Billing (RRB) and Collections SME

Special Collections Librarian

Credit and Collection Analyst

Supervisor - Collection Chevy Chase

DoW SkillBridge Program – Corporate Collections - Sterling, VA or Rockville, MD (Hybrid)

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