Top 877 helpdesk support Jobs in silver spring, md

Platform Operations Manager
Leidos —Bethesda, MD
- $154,050 - $278,475 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Flexible schedule
1d
Operations Maintenance and Support Specialist
ASRC Federal —Washington, DC
- Full-time
- Azure
- Computer Science
- Mid-level
Quick Apply
Desktop Support Specialist
Oneida Techical Solutions —Fort Belvoir, VA
- $65,000 - $80,000 a year
- 8 hour shift
- Background check
- Bachelor of Science
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Telecommunications Technician - TS/SCI /w Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $39.11 - $47.15 an hour
- Mid-level
- 3 years
- Travel
Systems Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Fort Meade, MD
- $48.45 - $65.55 an hour
- Monday to Friday
- Mid-level
- 3 years
- Travel
- 401(k) matching
Desktop Support Technician
Leidos —Arlington, VA
- $35 - $39 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Quick Apply
Service Desk Analyst
EagleBank —Silver Spring, MD
- $24.18 - $35.52 an hour
- Full-time
- Hybrid work
- Azure
- Bachelor of Science
- Office
- Health savings account
- 401(k) 4% Match
7d
IT Support Specialist
IBSS Corporation —Silver Spring, MD
- $86,000 - $93,000 a year
- Full-time
- Azure
- Mid-level
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
IT Helpdesk Technician
Expion health —North Bethesda, MD
- $23 - $27 an hour
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
10d
Desktop Support Technician, Junior
LCG, Inc. —Bethesda, MD
- $23.08 - $28.85 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Technician, Senior
LCG, Inc. —Bethesda, MD
- $30 - $38 an hour
- Computer Science
- Word processing
- Research
- Paid holidays
- Disability insurance
Quick Apply
Telecommunications Administrator
Red Coats, Inc. —Bethesda, MD
- $25 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Technical Support Representative Level I
Datawatch Systems, Inc —Bethesda, MD
- $20 - $22 an hour
- Full-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
- Free parking
- Commuter assistance
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Helpdesk/ Customer Support Entry
AHU Technologies Inc —Washington, DC
- $22 - $25 an hour
- Full-time
- Mid-level
- Windows
- 1 year
Quick Apply
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Helpdesk Technician
Truth Initiative —Washington, DC
- $60,000 - $64,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
Quick Apply

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Platform Operations Manager

Leidos -
Bethesda, MD

Apply Now

Job Details

Full-time
$154,050 - $278,475 a year
1 day ago

Benefits

Flexible schedule

Qualifications

Project team coordination
Containerization systems
Elasticsearch
System administration
ELK Stack
PostgreSQL
DoD 8570
Leading team collaboration initiatives
Systems & applications support
Linux
Prometheus
Grafana
IAT
Kibana
IAT Level II
GitLab
General management

Full Job Description

Description

Leidos is excited to present an opportunity for a TS/SCI‑cleared Platform Operations Manager to join a high‑impact team driving the design, development, and deployment of a modern technology stack supporting the DOMEX Data Discovery Platform (D3P) Modernization Program. This role directly supports our customer’s mission to centralize and standardize the Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) of Open Source Intelligence (OSINT) across the Defense Intelligence Enterprise.

You’ll be part of a mission‑focused, solutions‑oriented team that values inclusion, innovation, collaboration, and continuous professional growth. While the majority of work is performed on‑site at our customer location in Bethesda, MD, we offer a flexible schedule, and some tasks may be completed remotely.

As a Platform Operations Manager you will ensure the availability, reliability, and performance of a full‑stack, containerized microservices platform. You’ll help cultivate a strong DevSecOps culture and collaborate closely with systems engineering, architecture, development, security, operations, and integration teams in a fast‑paced environment.

You will partner with a multidisciplinary team of systems engineers, developers, integrators, and system administrators to lead efforts in the following areas:

System Reliability & Performance — Ensuring uptime, performance, and capacity planning for a large‑scale big data production platform with a microservice architecture running on Kubernetes, Elasticsearch, PostgreSQL, Kafka, and technologies such as Java, Python, React, and low‑code tools like Appian
Monitoring & Observability — Leveraging monitoring tools to proactively detect and resolve issues
Incident Response — Leading triage, troubleshooting, root‑cause analysis, and post‑incident reviews
SLIs & SLOs — Defining and tracking reliability metrics
Management Oversight — Leading a team of system administrators supporting a help desk during core hours; setting technical standards and mentoring staff
Technical Leadership — Partnering with systems engineers to design solutions, contribute to documentation, and support architectural alignment
SAFe Agile — Participating in release planning, scrums, design sessions, bug triage, and cross‑team coordination

You bring enthusiasm, strong collaboration skills, and the ability to work effectively with teammates across varying technical backgrounds. You should also meet the following qualifications:

BS in Engineering, Computer Science, Systems Engineering, or related field (or equivalent experience) with 15+ years of relevant experience; 13+ years with a Master’s; additional experience may substitute for a degree
Active TS/SCI clearance with the ability to obtain and maintain a polygraph
At least one DoD 8570.01‑M IAT Level II+ certification (e.g., Security+ CE, CySA+, CCNA Security, SSCP, CISSP (or Associate))
Ability to obtain Privileged User Account (PUA) certification
Experience with Kubernetes, GitLab pipelines, Linux, and containerized environments
Experience supporting enterprise‑scale production systems
Experience with cloud services (preferably AWS) and cloud infrastructure
Familiarity with Elasticsearch, PostgreSQL, Logstash, Kibana, and Keycloak
Demonstrated success in cross‑functional coordination and execution
Team leadership and line management experience
Strong communication skills and the ability to perform under pressure during incidents

You will stand out even more if you bring:

Experience with Agile methodologies
Development experience (Bash, PowerShell, SALT, Python, Groovy, Java, etc.)
Experience with Appian or other low‑code platforms
Experience with technologies such as Kafka, AMQP/JMS, Prometheus/Grafana, GPU‑based Kubernetes, SALT automation, Nexus, or GraphQL
Knowledge of security best practices (authN/Z, secrets management, data protection)
Infrastructure‑as‑code experience (CloudFormation, Terraform, Pulumi)
AWS cloud certifications

#NMECDTP-Leidos

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

June 5, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $154,050.00 - $278,475.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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Refine Your Search

helpdesk support jobs in silver spring, md

Platform Operations Manager

Operations Maintenance and Support Specialist

Desktop Support Specialist

Telecommunications Technician - TS/SCI /w Poly

Systems Specialist - TS/SCI w/Poly

Desktop Support Technician

Tier 1 Helpdesk Technician

Service Desk Analyst

IT Support Specialist

Help Desk Specialist

IT Helpdesk Technician

Desktop Support Technician, Junior

Desktop Support Technician, Senior

Telecommunications Administrator

Help Desk Technician

Technical Support Representative Level I

IT Support Technician I

Helpdesk/ Customer Support Entry

Call Center Operator - All Shifts

Helpdesk Technician

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