Top 1011 Helpdesk support Jobs in Silver Spring, Md

Help Desk Coordinator
Black Bear Technology Solutions LLC —Adelphi, MD
- $54,000 - $64,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
5d
Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
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Platform Operations Manager
Leidos —Bethesda, MD
- $154,050 - $278,475 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Flexible schedule
Level 1 Help Desk Technician
Nauticon Office Solutions —Gaithersburg, MD
- $43,000 a year
- Weekends as needed
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician - TS/SCI W/ Polygraph
General Dynamics Information Technology —Washington, DC
- $33.52 - $45.34 an hour
- Senior level
- 4 years
- No travel
- Paid holidays
- 401(k) matching
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Specialist Entry DC
AHU Technologies Inc —Washington, DC
- $30 an hour
- Full-time
- Research
- Office
- Microsoft Office
Quick Apply
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Systems Network Administrator I/Service Desk Support
Leidos —Laurel, MD
- $59,150 - $106,925 a year
- Full-time
- 5 years
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
IT Technician
Saronic Technologies —Arlington, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Systems Administrator
Agensys Corporation —Pentagon, DC
- $30 - $35 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
9d
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
IT Specialist (Desktop Support)
Health Benefit Exchange Author —Washington, DC
- $80,784 - $103,333 a year
- Full-time
- Research
- Mid-level
- Office
8d
Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Service Desk Support Specialist
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Washington, DC
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Specialist
Elite Talent Hub —Bethesda, MD
- $30 - $33 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Senior level
Quick Apply
8d

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helpdesk support jobs near silver spring, md

Help Desk Coordinator

Black Bear Technology Solutions LLC -
Adelphi, MD

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Job Details

Full-time | Contract
$54,000 - $64,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

ITIL Foundation
Top Secret Clearance
Secret Clearance
High school diploma or GED
Bachelor's degree
CompTIA Network+
IAT
IAT Level II
ITIL implementation
CompTIA A+

Full Job Description

Clearance Required: Active Secret Clearance

Locations: Adelphi

Position Overview:

The help desk coordinator oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported environments. Holds Secret Clearance.

Key Responsibilities:

Oversee and manage the flow of service requests and incidents using ITIL-based practices.
Utilize ServiceNow to monitor ticket progress and maintain incident documentation.
Ensure timely problem recognition, research, isolation, resolution, and follow-up steps.
Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff.
Collaborate with Service Desk Leads and IT teams to prioritize and coordinate resolution efforts.
Track and report service metrics to improve response and delivery times.
Continuously enhance the service desk operation with a focus on user experience and IT process improvement.
Train and provide guidance to junior personnel as needed.
Maintain efficiency and performance in incident management across enterprise support environments.

Required Qualifications:

Experience: Minimum of 5 years in IT support or help desk operations
Education: Bachelor’s degree OR High School Diploma with an additional 2 years of experience

Certifications (Required):

IAT II certification - CompTIA (Network+, Security+, or equivalent)
ITIL v4 Foundation
Must meet DoD 8750 and 8140 compliance requirements

Black Bear Technology Solutions, LLC (B2TS), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. B2TS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at B2TS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. B2TS will not tolerate discrimination or harassment based on any of these characteristics.

Job Types: Full-time, Contract

Pay: $54,000.00 - $64,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Security clearance:

Top Secret (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in silver spring, md

Help Desk Coordinator

Desktop Support Specialist (Mid Level)

Platform Operations Manager

Level 1 Help Desk Technician

Help Desk Technician - TS/SCI W/ Polygraph

IT Support Technician I

Service Desk Analyst

Tier 1 Helpdesk Technician

Helpdesk Specialist Entry DC

Help Desk Technician

Systems Network Administrator I/Service Desk Support

IT Technician

Systems Administrator

IT Mart Tech Support

IT Specialist (Desktop Support)

Help Desk Specialist

SupportCenter Specialist - Tier 1

Service Desk Support Specialist

Customer Support Technician, Helpdesk - Offboardings & Access

Helpdesk Specialist

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