Top 129 Help desk analyst Jobs in Silver Spring Md

Outreach Subject Matter Expert (SME)
CACI —Annapolis Junction, MD
- $84,900 - $178,400 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Health insurance
FSR Analyst - Jordan
DCI Solutions —Washington, DC
- $90,000 - $120,000 a year
- Full-time
- Classroom
- Java
- Analysis skills
- Health savings account
- Relocation assistance
Quick Apply
2d
FSR Analyst - Isreal
DCI Solutions —Washington, DC
- $90,000 - $120,000 a year
- Full-time
- Classroom
- Java
- Analysis skills
- Health savings account
- Relocation assistance
Quick Apply
3d
DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
IT Support Technician I, II, and III (AV Support)
Community College of Baltimore County —Catonsville, MD
- $46,596 - $91,343 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Free parking
- Paid jury duty
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Help Desk Analyst | Temporary
The Ford Agency —Bethesda, MD
- From $27 an hour
- Temporary
- Mid-level
- Windows
- Bachelor's degree
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
Help Desk Specialist
Koniag Government Services —Arlington, VA
- $24 - $32 an hour
- Full-time
- Mid-level
- Communication skills
- Commercial
- Paid holidays
- Health insurance
8d
IT Help Desk - Tier 1 (Federal)
Symposit LLC —White Oak, MD
- $35,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
7d
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
Technical Support Analyst
National Association of REALTORS® —Washington, DC
- $60,000 - $75,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Vision insurance
Quick Apply
Service Desk Specialist
XPERTECHS —Columbia, MD
- $38,800 - $61,200 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Technical Implementation Specialist I
NCR —Germantown, MD
- $65,100 - $97,700 a year
- Weekends as needed
- English
- Mid-level
- Windows
- Disability insurance
- Dental insurance
Service Desk Systems Analyst
Concept Plus —Fort Belvoir, VA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
IT Analyst
FSi Strategies —Tysons, VA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Technical Support Analyst (Tier II)
Revolutional, LLC —Upper Marlboro, MD
- $75,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Paid parental leave
- Health savings account
Quick Apply

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help desk analyst jobs near silver spring md

Outreach Subject Matter Expert (SME)

CACI -
Annapolis Junction, MD

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Job Details

Full-time
$84,900 - $178,400 a year

Benefits

Health insurance

Qualifications

High school diploma or GED
TS/SCI with Polygraph
Intelligence community

Full Job Description

Job ID

327572

Job Title: Outreach Subject Matter Expert (SME)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity

Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.

Responsibilities

Troubleshoot system issues and perform first‑level corrective maintenance.
Address complex user questions and provide clear guidance.
Support other help desk technicians when advanced assistance is needed.
Deliver concise operational updates to customer teams.
Follow and maintain SOPs and SLAs.
Maintain and update the ticket‑tracking system.

Qualifications

Required

An NSA TS/SCI with Polygraph.
15 years of hands‑on experience with Intelligence Community (IC) tools and capabilities.
High school diploma.
Understanding of product workflows in an operational environment.

Desired

Bachelor’s degree.
Operational experience as an analyst.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$84,900 - $178,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

help desk analyst jobs in silver spring md

Outreach Subject Matter Expert (SME)

FSR Analyst - Jordan

FSR Analyst - Isreal

DPAE Aircraft Carriers IT Analyst

IT Support Technician I, II, and III (AV Support)

Service Desk Analyst

Help Desk Analyst | Temporary

Help Desk Jr. Analyst

IT Support Center Specialist (Tier 1)

Part-Time Help Desk Technician

Help Desk Specialist

IT Help Desk - Tier 1 (Federal)

Part-Time IT Support Assistant

Technical Support Analyst

Service Desk Specialist

SupportCenter Specialist - Tier 1

Technical Implementation Specialist I

Service Desk Systems Analyst

IT Analyst

Technical Support Analyst (Tier II)

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