Top 215 Help desk technician Jobs in Silver Spring Md

Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
IT Help Desk Technician
North Star Fertility Partners LLC —Washington, DC
- $52,000 - $55,000 a year
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
3d
Senior Help Desk Technician II
Contact Government Services, LLC —Washington, DC
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Wiley Rein LLP —Washington, DC
- $62,000 - $68,000 a year
- Overtime
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- Health savings account
2d
Help Desk Technician
Howard University —Washington, DC
- $45,000 - $51,600 a year
- Full-time
- Mid-level
- 3 years
- University
- 403(b) matching
- Commuter assistance
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
10d
IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
Quick Apply
9d
Service Desk Technician L2
Milestone Technologies, Inc. —Washington, DC
- $22.69 - $38.00 an hour
- Google Workspace
- Mid-level
- Windows
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
IT Support Technician
Samsung SDS America —Rockville, MD
- $90,000 - $110,000 a year
- Full-time
- Google Workspace
- Computer Science
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
4d
Help Desk Specialist
Information Sciences Corporation —Washington, DC
- Email
- Computer literacy
- English
- Mid-level
Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Specialist
Terrestris Global Solutions —Washington, DC
- $41.82 - $46.91 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Tuition reimbursement
- Retirement plan
Quick Apply
IT Remote/Field Technician 0518
Smart Geeks —Washington, DC
- Full-time
- Writing skills
- Mid-level
- Windows
Help Desk Technician
Edgewater Federal Solutions, Inc. —Washington, DC
- $37.76 an hour
- Full-time
- Mid-level
- Windows
- Bachelor's degree
- AD&D insurance
- Paid holidays
3d

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Help Desk Technician

Planet Depos -
Rockville, MD

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Job Details

$24.04 - $27.00 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Cloud identity and access management (IAM)
Mobile device support
Authorization controls implementation
IT user and group management
GPO
Public Cloud
Microsoft Office
Cloud service support
Desktop (troubleshooting support)
Data access controls implementation
Mobile device management
Access control management
Desktop administration
Hardware diagnostics
Intune
IT department experience

Full Job Description

Description:

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed. They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed? to deal with demanding customers.

HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:

Provide phone and helpdesk support for local and off-site employees.
Diagnose system errors and other issues.
Follow-up with employees to ensure issues are resolved.
Assist with the onboarding and training of new employees.
Set up new employee accounts and delete terminated employee accounts.
Manage helpdesk tickets in a timely manner.
Utilize ticket tracking system to document all support incidents.
Assist with maintaining inventory of hardware, software and support assets.
Responsible for assisting employees with PC’s, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
Support software applications, including troubleshooting programs, testing, and applying new software releases.
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
Meet SLA’s, KPI’s and Metrics as defined.
Primary onsite work at the Rockville Md. Office to assist in supporting the company’s physical office (e.g., connections for employees’ workstations and phones, wireless access points, routers, computer server room, etc.).
Possible additional travel may be required to satellite PD offices in the DMV area.
Possible after-hours/weekend work.
Ability to lift up to 50lbs
Perform other duties as assigned.

HELP DESK TECHNICIAN LOCATION:

Rockville, MD

HELP DESK TECHNICIAN SHIFT:

9:00am - 5:00pm EST Monday - Friday

HELP DESK TECHNICIAN COMPENSATION:

$24.04 - $27.00 per hour

BENEFITS:

Medical
Dental
Vision
Health Savings Account
Life Insurance
Voluntary Long Term Disability
PTO
Paid Holidays
401(k)
Employee Assistance Program (EAP)
Maternity Leave

Requirements:

Minimum of 2 years’ experience in Information Technology, specifically in user support for hardware/software problems. Good understanding of computer systems? mobile devices? and other tech products. Ability to diagnose and solve basic technical issues. Must have great attention to detail and excellent verbal and written communication skills. Must be motivated, organized, and work well under pressure. Must be able to work well without direct supervision. Must have a strong sense of urgency and ability to prioritize. Ability to lift up to 50lbs Strong Background In: Microsoft Active Directory Active Directory User Management Group Policy Management NTFS Permissions Office 365 and Azura cloud services Intune Management Conditional Access Policies Privileged Identity Management Office 2010 and above Required EOE M/F/D/V

Apply Now

Refine Your Search

help desk technician jobs in silver spring md

Help Desk Technician

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

IT Support Technician I

Tier 1 Helpdesk Technician

Help Desk Technician

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

IT Help Desk Technician

Senior Help Desk Technician II

IT Support Technician

Help Desk Technician

Tier 2 Desktop Support Technician

IT Help Desk Specialist

Service Desk Technician L2

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

IT Support Technician

Help Desk Specialist

Helpdesk Technician - Tier II

IT Helpdesk Specialist

IT Remote/Field Technician 0518

Help Desk Technician

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