Top 8 Senior customer service representative Jobs in Simi Valley, Ca

Senior Customer Service Specialist
Curtiss-Wright —Santa Clarita, CA
- $65,700 - $87,600 a year
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Profit sharing
- Employee stock purchase plan
Senior Associate | Client Services
One Capital Management —Westlake Village, CA
- $75,000 - $85,000 a year
- Email
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health insurance
Senior Customer Success Manager, Consumables
Amazon.com Services LLC —Santa Monica, CA
- $80,000 - $154,000 a year
- Full-time
- Merchandising
- Office
- SQL
- AD&D insurance
- Health insurance
Senior Customer Success Manager , Consumables, Health & Personal Care
Amazon.com Services LLC - A57 —Santa Monica, CA
- $80,000 - $154,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
12d
Sr. Customer Service Representative
American Fruits and Flavors —San Fernando, CA
- $24 - $26 an hour
- Management
- ERP systems
- English
Customer Success Manager
Circadia Health —Los Angeles, CA
- $120,000 - $180,000 a year
- Full-time
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Senior Customer Service Specialist

Curtiss-Wright -
Santa Clarita, CA

Apply Now

Job Details

Full-time
$65,700 - $87,600 a year

Benefits

Profit sharing
Employee stock purchase plan
Health insurance
Paid time off
401(k) matching
Referral program

Qualifications

Customer communication
Administrative experience
High school diploma or GED
Managing clients in a customer support role
Productivity software

Full Job Description

Senior Customer Service Specialist

The Senior Customer Service Specialist serves as the primary point of contact for assigned customers and plays a critical role in driving customer satisfaction, operational excellence, and revenue support. This position partners cross-functionally with Program Management, Sales, Engineering, and Supply Chain to manage moderately complex maintenance services orders and customer deliverables from order receipt through shipment and completion.

In this role, you will independently manage customer relationships, proactively resolve issues, and ensure accurate communication and execution across internal teams. Your ability to build strong customer partnerships, analyze data, and provide timely updates will directly contribute to service performance, customer satisfaction, and business success.

Location: Santa Clarita, CA - Onsite

Salary: $65,700 - 87,600 per year

Please note that the salary range information provided is a general guideline only, reflecting a position based in CA. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.

We Take Care of Our People

Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture

Your Challenge

Manage the end-to-end processing of customer orders and deliverables, ensuring accurate and timely status updates from order receipt through shipment.
Serve as the primary customer contact for day-to-day operational matters, resolving issues independently and escalating when appropriate.
Extract, analyze, and interpret data from MRP and CRM systems to produce monthly and quarterly metrics supporting internal and external business reviews.
Process new sales orders, contract reviews (CRs), and order acknowledgments/acceptance (OA) accurately and in a timely manner.
Track, expedite, and monitor internal workflows to support on-time delivery performance.
Coordinate with customers to reschedule or renegotiate contractual delivery dates as needed, escalating risks to Program Management when appropriate.
Partner with Program Management to communicate Engineering Change Order (ECO) status and other program updates to customers.
Communicate customer requirements clearly and effectively to internal teams to ensure successful execution.
Participate in internal risk mitigation meetings to proactively address potential delivery or execution challenges.
Keep Sales Managers informed of order status, scope changes, and factory-originated updates.
Participate in customer meetings and conference calls to provide order status, schedule updates, and operational support.
Act as a liaison between Transactional Shared Services and customers to resolve outstanding receivable issues.
Identify opportunities for process improvements and support continuous improvement initiatives to enhance customer service and operational efficiency.

What You Bring

4-6 years of technical customer service experience (environment dealing with people) and working in a structured role with administrative duties
High school diploma or equivalent required, Associate's degree preferred
Self-starter who takes initiatives in driving issues to resolution with demonstrated problem solving skills
Ability to multi-task and work under pressure in a fast paced environment
Excellent verbal and written communication skills
Strong organizational and time management skills
Effective team player and decision maker
MRP/ERP experience required (SAP preferred)
Proficient in MS Office, specifically MS Word and MS Excel
Must be a US Citizen

Who We Are

Our Values

Environmental, Social and Governance

Integrated Systems in Santa Clarita prides itself on experience, expertise, and low risk solutions. Our primary focus is understanding the technical challenges our customers face and creating partnerships in order to provide a high TRL solution.

Some of the services we provide are:

System-level architecture
Highly skilled program management
Industry-leading engineering services
Turnkey system design
Production capabilities that range from early prototype phase through volume production

To learn more visit: https://www.curtisswrightds.com/about/company/locations/santa-clarita

#LI-YH1

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.

For US Applicants: EEO is The Law – click here for more information.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Apply Now

Refine Your Search

senior customer service representative jobs in simi valley, ca

Senior Customer Service Specialist

Senior Associate | Client Services

Senior Customer Success Manager, Consumables

Senior Customer Success Manager , Consumables, Health & Personal Care

Sr. Customer Service Representative

Customer Success Manager

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