Top 6 Customer success manager Jobs in Sioux City, Ia

Customer Success Account Manager - Signature - Sioux City, IA
UPS —Sioux City, IA
- Full-time
- Mid-level
- US work authorization
- Organizational skills

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Customer Success Account Manager - Signature - Sioux City, IA

UPS -
Sioux City, IA

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Job Details

Full-time

Qualifications

Post-sales product instruction
Managing customer accounts
Customer communication
Performance dashboards
Customer relationship building
Customer retention strategy
Upselling
Customer satisfaction tracking
Data reporting
Account development
Metrics Reporting
Mid-level
Managing clients in a customer support role
Cross-selling
Customer engagement
Territory management
Customer relationship management
Sales territory planning
Organizational skills
Data-driven problem-solving
Customer support
Client growth strategy
Churn analysis
Data collection
Customer growth strategy
Account management
Customer interaction during outreach
Communication skills

Full Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including NW and Central Iowa.

Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.

Territory Management

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

Update CRM with retention data, planning next steps for churn prevention/growth.

Qualifications

1–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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customer success manager jobs in sioux city, ia

Customer Success Account Manager - Signature - Sioux City, IA

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