Top 8 Helpdesk technician Jobs in Sioux Falls, Sd

IT Support Technician
First Farmers & Merchants Bank —Sioux Falls, SD
- $20 - $28 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
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IT Support Technician
Liberty National Bank —Sioux Falls, SD
- $20 - $28 an hour
- Email
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
NOC Technician I
Bluepeak —Sioux Falls, SD
- Weekends as needed
- Office
- Residential
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
Maintenance Technician - Residential
LLOYD COMPANIES INC —Sioux Falls, SD
- Full-time
- Inventory management
- Residential
- High school diploma or GED
Technical Account Manager
A&B Business Inc —Sioux Falls, SD
- Full-time
- Mid-level
- Team management
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
5d
Maintenance Team Lead
North American Truck & Trailer, Inc. —Sioux Falls, SD
- Email
- Dealership
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
14d

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IT Support Technician
First Farmers & Merchants Bank —Sioux Falls, SD
Serve as an IT support resource by responding to and resolving tickets, calls, and inquiries through the ticketing system.
$20 - $28 an hour
Quick Apply
Member Executive Systems Support Specialist
Missouri River Energy Services —Sioux Falls, SD
Certificates, Licenses, Registrations* Must possess and maintain a valid driver's license. Education and/or Experience* Associate's degree or equivalent from a…
3d

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Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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IT Support Technician

First Farmers & Merchants Bank
Sioux Falls, SD

Quick Apply

Job Details

Full-time
$20 - $28 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Enterprise software
Equipment troubleshooting
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
Productivity software
Desktop administration
Associate's degree
Ticketing system technical support
Time management

Full Job Description

The IT Support Technician serves as a technology resource responsible for supporting end users across affiliated 215 Holding Company banks in southern Minnesota, South Dakota, and Iowa. This role is primarily responsible for responding to, troubleshooting, and resolving IT-related issues submitted through the organization’s ticketing system, including hardware, software, network, and access-related concerns. This position is a key member of the Network Team and collaborates closely with team members on escalations, root cause analysis, and ongoing improvements. The IT Support Technician must demonstrate strong technical troubleshooting skills, excellent customer service, and the ability to independently investigate issues and drive resolutions. In addition to support activities, this role contributes to IT projects involving infrastructure, systems, and technology enhancements.

Essential Functions

Serve as an IT support resource by responding to and resolving tickets, calls, and inquiries through the ticketing system
Provide excellent customer service through clear communication, follow-up, and timely resolution of issues
Troubleshoot and resolve hardware, software, system, and basic network issues by performing root cause analysis and implementing appropriate solutions
Escalate complex or unresolved issues to senior team members while maintaining ownership and communication with the end user
Collaborate with team members on troubleshooting, incident resolution, and continuous improvement efforts
Install, configure, deploy, and support end-user hardware, operating systems, and enterprise applications
Perform workstation setup, reimaging, upgrades, and replacements to support the PC lifecycle
Contribute to IT projects involving network infrastructure, hardware rollouts, software deployments, and system improvements
Create, enhance, and follow processes to drive efficiency in completing work
Collaborate with internal teams, software vendors, and third-party providers for troubleshooting, upgrades, and feature enhancements
Create and maintain documentation for system configurations, processes, and operational procedures
Responsible for select Disaster Recovery procedures and tests
Other duties as requested

Competencies

Strong troubleshooting and analytical thinking skills with ability to diagnose and resolve technical issues
Excellent customer service and communication skills (both written and verbal)
Ability to manage multiple tickets and priorities in a fast-paced environment
Team-oriented mindset with willingness to collaborate and escalate when appropriate
Proactive, self-motivated, and accountable for issue resolution
Strong organizational and time management skills
Commitment to quality, accuracy, and continuous improvement
Strong personal standards of excellence, ethics and integrity

Qualifications

Associate’s degree in Information Technology or related field, or equivalent work experience
2+ years of IT support experience in a help desk or technical support environment
Experience working with ticketing systems and end-user support workflows
Understanding of networking concepts (DNS, DHCP, WAN, LAN, connectivity troubleshooting)
Experience supporting Windows operating systems, Microsoft Office, and common enterprise applications

Work Environment

This job operates in a professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Travel

Travel up to 10% is required to support branch locations, perform onsite troubleshooting, and assist with hardware and infrastructure projects.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand or sit for long periods of time.

Job Type

This is a full-time position at any of our branch locations (Sioux Falls, SD preferred). Full-time hours are approximately 34-40 hours/week.

Compensation

Pay range: $20-$28 per hour. Final compensation may vary based on experience and qualifications. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, a 401(k)-retirement plan with company matching.

Equal Opportunity Employer.

Pay: $20.00 - $28.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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helpdesk technician jobs in sioux falls, sd

IT Support Technician

IT Support Technician

NOC Technician I

Maintenance Technician - Residential

Technical Account Manager

Maintenance Team Lead

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