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We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.
At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.
We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
About the Role:
The Manager, Monitoring Coverage & Analytics is responsible for assessing and strengthening the effectiveness of Pathward's Suspicious Activity Monitoring (SAM) program across products, customers, and delivery channels. This role leads coverage assessments, partners closely with Data Analytics and Technology teams on rule tuning and scenario optimization, and ensures transaction monitoring remains risk‑based, defensible, and aligned with regulatory expectations.
The role serves as a key connective function between operations, analytics, and governance, translating risk and investigative insights into sustainable monitoring improvements and clear documentation suitable for regulatory review.
Scope of Responsibility
This role:
- Owns ongoing monitoring coverage assessments and related documentation
- Partners with Data Analytics, Technology, and SAM Operations to optimize rules and scenarios
- Supports governance, validation readiness, and exam responses related to monitoring effectiveness
- Does not directly manage alert production queues but supports operational teams through analytical and risk coverage expertise
What You Will Do:
Monitoring Coverage & Risk Assessment
- Lead periodic and ad‑hoc coverage assessments of transaction monitoring rules and scenarios across products (BaaS, payments, cards, tax, deposits, etc.).
- Assess alignment between:
- Identified financial crime risks and typologies
- Existing rules, scenarios, and thresholds
- Alert volumes, false positives, and investigative outcomes
- Document coverage rationale, gaps, and recommendations in a regulator‑ready format.
Rule Tuning & Analytics Partnership
- Partner with Data Analytics and Technology to:
- Support rule tuning initiatives, threshold adjustments, and scenario enhancements
- Evaluate alert quality, false positive drivers, and risk signal effectiveness
- Help translate investigative feedback, SAR trends, and QA results into actionable tuning opportunities.
- Ensure changes are risk‑based, well‑documented, tested, and appropriately governed.
Metrics, Trends & Root Cause Analysis
- Analyze monitoring metrics, including:
- Alert volumes and mix
- Conversion rates (alert case SAR)
- Emerging typologies and recurring issues
- Perform root cause analysis on material trends, coverage gaps, or operational issues.
- Elevate risks and observations requiring management attention.
Governance & Regulatory Readiness
- Support exam, audit, and validation efforts related to monitoring coverage and effectiveness.
- Maintain documentation supporting:
- Rule purpose and risk linkage
- Coverage decisions
- Tuning rationale and outcomes
- Contribute to responses to regulatory inquiries related to transaction monitoring design and effectiveness.
Collaboration & Advisory Support
- Serve as a subject matter resource to SAM Operations, Program Management, and Assurance.
- Participate in new product, partner, or change initiatives to assess monitoring coverage implications.
- Support updates to standards, procedures, and training related to monitoring effectiveness.
What You Will Need:
- Bachelor's degree required; CAMS or similar certification preferred.
- 5+ years of experience in BSA/AML, transaction monitoring, financial crimes analytics, or risk management.
- Strong understanding of transaction monitoring concepts, typologies, and regulatory expectations.
- Experience working with monitoring systems (e.g., Actimize, FCRM) and analytics/data teams.
- Demonstrated ability to translate data into clear risk narratives and written documentation.
- Strong organizational, analytical, and communication skills.
Measures of Success
- Clear, defensible monitoring coverage aligned to risk assessments
- Documented and governed tuning activity that improves alert quality
- Strong partnership with Analytics, Technology, and Operations
- Positive examiner and audit feedback on monitoring effectiveness
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $72,000 – $120,000
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
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Don't have everything listed under qualifications? If you're excited about this role but your experiences don't match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.
Who we are:
Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.
Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – [email protected]
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