Top 6 Desktop support technician Jobs in Skaneateles, Ny

Tier 1 Managed IT Technician
Usherwood Office Technology —Syracuse, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Fleet Technician 3 (Entry Level)
PepsiCo Beverages North America —Syracuse, NY
- $32.30 an hour
- Day shift
- 18 years or older
- Ability to lift 50 pounds
- Fair chance
- Health insurance
- Dental insurance
Mobile Repair & Sales Technician – In-Store & Field Service
Drourr Technologies LLC DBA uBreakiFix by Asurion —Camillus, NY
- $33,280 - $41,600 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Windows
- Health savings account
- Relocation assistance
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12d

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Help Desk Specialist 1
Community Financial System, Inc. —Syracuse, NY
Must have a valid driver's license. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware…
$21.75 - $30.50 an hour
PC Helpdesk Technician
C&S Companies —Syracuse, NY
The PC Support / Helpdesk Technician will work with IT staff members and use his/her technical skills to support company applications, hardware, and peripherals…
$24 - $36 an hour
Quick Apply
13d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Desktop Support Technician
NTT Ltd —Pataskala, OH
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated…
$30 - $38 an hour

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desktop support technician jobs near skaneateles, ny

Tier 1 Managed IT Technician

Usherwood Office Technology -
Syracuse, NY

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Job Details

$21 - $25 an hour

Qualifications

Customer communication

Full Job Description

Job Description

The IT Help Desk Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support for diverse IT challenges from computer hardware and application issues to mobile devices.

Duties and Responsibilities

Respond to service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, offline servers, software updates, virus removal)
Identifies, researches, and resolves technical problems of moderate complexity.
Responds to telephone, email, and on-line requests for technical support.
Documents, tracks, and monitors the client’s problem using applicable systems and tools.
Coordinate with other teams or departments to resolve service tickets
Assist in the delivery and onboarding of Managed IT services
Escalate unresolved issue to Tier II support level

Core Competencies

Teamwork

Interacts with people effectively. Able and willing to share and receive information.
Co-operates within the group and across groups.
Supports group decisions and puts group goals ahead of own goals

Motivation

Displays energy and enthusiasm in approaching the job.
Commits to putting in additional effort.
Maintains high level of productivity and self-direction.

Problem Solving

Analyzes problem by gathering and organizing all relevant information.
Identifies cause and effect relationships.
Comes up with appropriate solutions.

Skills and Qualifications

Education and Experience

Associates Degree in either Computer Science or IT is preferred
Minimum one-year experience in a technical support or help desk center is preferred
CompTIA A+ Certification is preferred

Skills

Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications
Ability to prioritize and multitask assigned issues in a fast-paced work environment
Positive attitude of customer service and integrity
Must be able to communicate with customers in a professional manner
Demonstrated problem troubleshooting, root cause and resolution skills

This position is eligible for bonus program

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desktop support technician jobs in skaneateles, ny

Tier 1 Managed IT Technician

Fleet Technician 3 (Entry Level)

Mobile Repair & Sales Technician – In-Store & Field Service

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