Pay Range: $30/hr + 40% commission on all training sessions.
Location: Downtown, Chicago, IL. Exact location details will be shared as soon as they become available!
Work Hours: Tuesday, Wednesday and Thursday anytime between 6am - 1pm or 11am - 7pm, approximately 20 hours per week.
Reports to: onsite Fitness Manager
Your Mission:
Your mission is to be the motivational anchor in our expansive corporate fitness center, ensuring the seamless delivery of every workout and coaching session. You set the stage for our members’ vitality, ensuring every weight, mat, and recovery tool is positioned with house proud precision. By owning the energy and flow of the fitness floor, you provide the expert foundation that fuels your members' physical performance and personal bests from the moment they begin their first set.
Your Focus:
You are the essential guardian of the movement experience, turning training programs and fitness schedules into a flawless reality on the floor. You take the blueprint of a session and breathe life into it, ensuring every detail, from equipment calibration to seamless transitions between exercises, is primed and ready for action. Ultimately, you channel the swan, maintaining a poised and professional atmosphere amidst the sweat and energy, to prove that when the training environment is handled with heart, our fitness spaces become the undeniable destination for high-performance living.
- Operational Readiness: Own the logistical blueprint for your fitness services. You’ll develop detailed fitness programs and classes, ensuring that every service is executed with the precision needed for a flawless service delivery.
- Presence & Real-Time Execution: Serve as the on-site anchor for daily operations. You provide a calm, professional presence, channeling the swan to resolve issues as they arise while keeping the member experience steady and premium.
- The Reset & Space Stewardship: Maintain the highest standards of space readiness. You’ll oversee the meticulous teardown, reset, and restocking of the fitness floor, group fitness classrooms, and locker rooms, ensuring every space is returned to its five-star condition with all approved special touches in place.
- The Feedback Loop & Craft Mastery: Complete comprehensive post-activation documentation. By capturing detailed notes and learnings, you help hone the craft of the entire team, ensuring we are constantly improving our delivery and anticipating future needs.
- Cross-Functional Synergy: Provide agile support across the building’s various service lines. You’ll align with leadership to prioritize tasks that maximize your value, ensuring our collective execution capacity is focused where it matters most.
- 2+ years of experience personal training and teaching group fitness classes, ideally in a corporate fitness environment.
- Nationally recognized Personal Training certification
- Proven experience delivering five-star service in high-volume or high-touch environments.
- Effective problem-solver, resolving complex issues quickly while protecting the guest experience.
- Comfortable partnering cross-functionally with key stakeholders to deliver an exceptional experience.
- Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
- Adaptable and confident learning new systems for membership and program management.
- The "House Proud" Standard: You possess an uncompromising eye for detail and a deep sense of ownership over your environment. You curate the space(s) physical readiness, ensuring every chair is aligned, every supply is restocked, and every special touch is perfectly in place to uphold our five-star brand promise.
- Logistical Choreography: You are a master of the "how." You have the ability to translate complex plans into actionable, step-by-step logistics. Whether it’s a detailed run-of-show or a vendor load-in, you organize the flow of people and materials with the precision of a choreographer to ensure a seamless experience.
- Poise Under Pressure: You have a natural ability to "Channel the Swan" during live execution. You remain steady, calm, and professional in high-stakes moments, resolving real-time challenges behind the scenes so the guest only ever experiences a sense of effortless flow and serenity.
- Anticipatory Readiness: You don't wait for things to go wrong; you stay three steps ahead. You’ve demonstrated the foresight to identify potential friction points in a setup or schedule and clear the way before they impact the guest, ensuring every session or event is primed and ready for success.
- Relational Reliability: You build trust through consistent, high-quality follow-through. As an essential link between the plan and the reality, you communicate clearly and warmly with tenants, guests, and vendors, acting as a reliable anchor that others can depend on to get it right every time.
- Mastery of the Craft: You are committed to constant improvement and technical growth. You take pride in learning the nuances of our systems, whether they are AV, wellness tech, or operational workflows, and you use data to sharpen your skills and elevate the entire team’s delivery.
- Adaptive Synergy: You thrive in a cross-functional environment, possessing the agility to move between different service lines with ease. You understand the "win-win-win" of the building and prioritize your tasks to support the collective goal of making the asset a thriving, magnetic destination.
Our Core Values:
Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.
Our Commitment To You:
Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!
A Quick Note About Salaries:
We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we’re a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
