Operations Manager – Pet Care & Client Experience
Dog Days Pet Care | Central Suffolk County, NY
Dog Days Pet Care is a trusted, five-star rated pet care company proudly serving Central Suffolk County for over a decade. We are known for providing reliable, compassionate, and professional care that gives our clients true peace of mind.
We are a team-driven company that takes pride in doing things the right way — from how we care for pets to how we support one another. As we continue to grow, we are looking for a strong, dependable leader to join our management team.
THE ROLE
We are currently seeking an Operations Manager – Pet Care & Client Experience to oversee daily scheduling, team coordination, and service quality across all pet care services we provide.
This is a hands-on leadership role that combines field work, team management, and administrative responsibilities.
You will work closely with our existing Operations Manager during training and onboarding. Once fully trained, you will operate independently on your assigned days and be the primary manager on duty, responsible for overseeing all daily operations, team performance, and client experience.
SCHEDULE & EXPECTATIONS
30+ hours per week
Set schedule: Saturday, Sunday, and Monday
7:00 AM – 6:00 PM
Additional days/hours may be required based on business needs
As a manager, you will be expected to:
Independently oversee operations on your assigned days
Step in and cover shifts when team members are unavailable
Assist with additional coverage during high-demand periods
Support overall team operations as needed
This role requires flexibility, accountability, and confidence in making decisions independently
TRAINING & ONBOARDING
Initial training will take place on a varied schedule, as you will be working directly alongside our current Operations Manager.
Training shifts will not follow the set schedule initially
You must have a very flexible schedule during the onboarding period
This phase is essential for learning all aspects of our operations, administrative systems, team structure, and company standards
Candidates must be prepared to fully immerse themselves in the role during this time
TO QUALIFY, YOU MUST:
Have at least 2–3 years of management or leadership experience
Have professional experience working with dogs and animals
Be comfortable handling both small and large dogs
Have a strong desire to grow within a company
Be willing to travel throughout our service area using your own reliable vehicle
Have an open and flexible schedule
Own a smartphone (iPhone or Android)
Be dependable, proactive, and solution-oriented
KEY RESPONSIBILITIES:
Oversee daily operations and ensure all services run smoothly
Manage employee scheduling and staffing coverage
Efficiently route and assign team visits for time and cost effectiveness
Support and lead the pet care team in the field
Learn and perform all administrative functions of the business
Conduct and excel in client consultations and onboarding
Communicate with clients and provide exceptional customer service
Train and mentor new team members
Monitor quality of care and uphold company standards
Handle challenges with pets, clients, or staff with professionalism and urgency
WHAT WE’RE LOOKING FOR:
Leadership: Ability to guide, support, and hold a team accountable
Independence: Confidence in making decisions and managing operations solo
Organization: Strong scheduling and time-management skills
Problem-Solving: Ability to think quickly and act calmly under pressure
Communication: Clear, professional, and compassionate
Attention to Detail: Highly organized and thorough
Accountability: Takes ownership and follows through
IMPORTANT:
This is a hands-on leadership position in a fast-paced pet care environment where, at times, you may be the only team member on duty during parts of a shift.
You must be comfortable:
Managing pets, client needs, and daily operations independently
Making decisions confidently without immediate support
Balancing hands-on pet care with administrative and client responsibilities
This role requires someone who can truly wear many hats and take full ownership of their shift
COMPENSATION & BENEFITS:
Starting at $22/hour during the training and probationary period
Upon successful completion of the probationary period, compensation may increase to $24–$25/hour based on performance, reliability, and overall fit within the role
Overtime paid for hours worked over 40
Paid training period
90-day probationary period
Paid Time Off (PTO) (accrued after probation)
No medical benefits at this time
WHY JOIN DOG DAYS PET CARE?
Work with a supportive, experienced, and passionate team
Be part of a well-established, growing local business
Take ownership of your role and make a real impact daily
Opportunity to grow into a larger leadership role over time
OUR CORE VALUES:
Care Comes First
We treat every pet like family and every client with respect and transparency.
Reliability & Trust
We show up, follow through, and do what we say we will do — every time.
Team First Mentality
We support each other and work together to succeed.
Always Improving
We are constantly learning, growing, and raising our standards.
FINAL NOTE:
We are looking for someone who is dependable, proactive, and truly cares — not just about animals, but about people, teamwork, and leadership.
This is a role for someone who is comfortable taking ownership, making decisions, and leading with confidence — even when working independently.
If you’re ready to step into a meaningful leadership role and grow with us, we’d love to hear from you.
Pay: $22.00 - $25.00 per hour
Benefits:
- Mileage reimbursement
- On-the-job training
- Paid time off
- Paid training
Application Question(s):
- This position requires a set schedule of Saturday, Sunday, and Monday from 7:00 AM – 6:00 PM, along with flexibility during training and for additional coverage when needed. Are you able to fully commit to this schedule?
- Please describe your management or leadership experience, including how many people you have managed and your key responsibilities.
- This role may require you to be the only team member on duty during parts of a shift, managing pets, client needs, and daily operations independently. Are you comfortable working in this type of environment?
- This role involves employee scheduling, routing daily assignments, and handling last-minute changes. Please describe any experience you have with scheduling, logistics, or managing a fast-paced environment.
- Please describe your experience working with dogs, including your comfort level handling large, high-energy, or multiple dogs at once.
- As a manager, you will be expected to step in and cover shifts when needed and assist during high-demand periods. Please describe your availability and willingness to take on this level of responsibility.
- Please describe a time you had to address a performance or behavior issue with a team member. How did you handle it, and what was the outcome?
- This role requires conducting client consultations and building trust with new clients. How would you approach a first-time consultation to ensure the client feels confident in our services?
- Please describe a situation where you worked with a difficult pet or client. How did you handle it, and what was the outcome?
- If you noticed something in our daily operations that could be improved, but it wasn’t specifically your responsibility, what would you do?
- This role involves working alongside another Operations Manager, where clear communication, mutual respect, and consistency are essential. How do you approach working with a peer in a leadership role, especially when you may have different perspectives or ways of doing things?
Experience:
- Leadership: 2 years (Preferred)
Work Location: In person
