Top 387 It support Jobs in Smyrna, Ga

IT Service Desk Technician
Intellibee Inc —Atlanta, GA
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- 401(k)
Quick Apply
5d
Field Technician and HelpDesk Support
Makrö Gaming Studios —Kennesaw, GA
- $45,000 - $55,000 a year
- 8 hour shift
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Tech & Electronics Troubleshooter (Part-Time)
Jay Brokers, LLC —Canton, GA
- $15 - $18 an hour
- Part-time
- Background check
- Assembly
- US work authorization
- On-the-job training
- Employee discount
Quick Apply
IT Support Tech
SOUTH COLLEGE —Marietta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Product Support Technician (Remote)
Home Depot / THD —Atlanta, GA
- $30,000 - $60,000 a year
- Remote
- 18 years or older
- No experience needed
- Windows
2d
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- Free parking
- AD&D insurance
Help Desk Technician
Yancey Bros. Co. —Austell, GA
- On call
- Microsoft Outlook
- Research
- Office
- Profit sharing
- Wellness program
Quick Apply
Tier 2 Helpdesk Technician
SMB IT Solutions —Smyrna, GA
- $50,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
PC Applications Specialist
City Of Roswell —Roswell, GA
- $23.64 - $30.72 an hour
- Full-time
- Computer science
- Computer Science
- Basic math
Quick Apply
Help Desk Analyst I
EyeSouth Partners —Atlanta, GA
- Full-time
- Surgery
- Office
- Organizational skills
- Health savings account
- AD&D insurance
1d
Technical Support Specialist
SMB IT Solutions —Smyrna, GA
- $45,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Technical Support Analyst I
RaceTrac, Inc. —Atlanta, GA
- Full-time
- Mid-level
- Travel
- Mentoring
IT Analyst I
Chick-fil-A, Inc. —Atlanta, GA
- Marketing
- Quick service & fast food restaurant
- Travel
8d
IT Helpdesk Support Specialist II
Asbury —Sandy Springs, GA
- Full-time
- Mid-level
- Windows
- 3 years
- Paid training
- Paid parental leave
Quick Apply
Mid-Level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
IT Field Service Technician
Med IT Pro —North Atlanta, GA
- $20 - $30 an hour
- Contract
- Customer service
- US work authorization
- 1 year
- Professional development assistance
Quick Apply
IT Helpdesk Support Specialist I
Asbury —Sandy Springs, GA
- Full-time
- Computer Science
- Computer literacy
- Windows
- Paid training
- Paid parental leave
Quick Apply
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply

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it support jobs near smyrna, ga

IT Service Desk Technician

Intellibee Inc
Atlanta, GA

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Health insurance
401(k)

Qualifications

High school diploma or GED

Full Job Description

The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.

Essential Duties and Responsibilities:

Customer Support

Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
Provide remote, phone, email, chat, and desk-side technical support to end users.
Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).

Incident, Request & Problem Management

Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
Monitor ticket queues and ensure timely follow-up and closure.

Endpoint & Device Support

Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
Support printers, scanners, webcams, docking stations, and other peripheral devices.
Perform workstation moves, adds, changes, and equipment replacements.

Identity & Access Management

Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
Assist with onboarding, offboarding, and access provisioning activities.

Microsoft 365 Support

Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
Assist users with collaboration tools and cloud-based productivity applications.
Troubleshoot synchronization, licensing, and authentication issues.

Hardware Asset Management

Receive, inventory, assign, track, and recover IT assets.
Maintain accurate hardware inventory records within ServiceNow Asset Management.
Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
Assist with inventory audits and asset reconciliation.

Collaboration

Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

Minimum Qualifications

High School Diploma or GED.
Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.

Preferred

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
Experience supporting state or local government environments.

Preferred Technical Experience

Experience supporting:
Microsoft Windows 11
Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Intune
Windows Autopilot
ServiceNow
Cisco Webex
VPN technologies
Multifactor Authentication (MFA)
Network printers
Hybrid cloud environments
Hardware Asset Management (HAM)
Basic Software Asset Management (SAM)

Knowledge, Skills, and Abilities

Strong customer service and communication skills.
Excellent troubleshooting and analytical skills.
Ability to diagnose hardware, software, and network issues.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong documentation and organizational skills.
Ability to explain technical concepts to non-technical users.
Ability to work independently and collaboratively within a team.
Knowledge of ITIL service management principles.

Skill Matrix:

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment. Required 2 Years
Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD Highly desired 2 Years

Benefits at IntelliBee

Long-Term Stability: Join us on a multi-year opportunities with room to grow.
Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
Future Planning: Enroll in our 401(k) program and invest in your financial security.
GC Assistance: We support immediate Green Card processing, if required.

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in smyrna, ga

IT Service Desk Technician

Field Technician and HelpDesk Support

Tech & Electronics Troubleshooter (Part-Time)

IT Support Tech

Product Support Technician (Remote)

Helpdesk Technician

Jr. Service Desk Analyst, Technician

Help Desk Agent

Help Desk Technician

Tier 2 Helpdesk Technician

PC Applications Specialist

Help Desk Analyst I

Technical Support Specialist

Technical Support Analyst I

IT Analyst I

IT Helpdesk Support Specialist II

Mid-Level Service Desk Analyst, Technician

IT Field Service Technician

IT Helpdesk Support Specialist I

Service Desk Analyst - Tier I

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