Top 2644 Support engineer Jobs in Smyrna, Ga

Technical Customer Support Engineer
Gallagher —Atlanta, GA
- Mid-level
- Office
- Leadership
Civil Engineer EIT - Site Development
Patterson & Dewar Engineers —Norcross, GA
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Local
- AD&D insurance
- Disability insurance
Quick Apply
Senior Power Systems Engineer
Patterson & Dewar Engineers —Norcross, GA
- Full-time
- Background check
- Management
- Local
- Health savings account
- Health insurance
Quick Apply
7d
Principal Automation Systems Engineer, NA
Vantage Data Centers Management Company LLC —Atlanta, GA
- $155,000 - $165,000 a year
- Full-time
- Hybrid work
- Ability to climb stairs
- Quality control
- Travel
- AD&D insurance
- Disability insurance
Quick Apply
Power Systems Engineer - Entry Level
Patterson & Dewar Engineers —Norcross, GA
- Full-time
- Hybrid work
- Background check
- Local
- Data analysis skills
- Health savings account
- Health insurance
Quick Apply
7d
Continuous Improvement Engineer
Malvern Panalytical Ltd —Norcross, GA
- Full-time
- Mid-level
- 3 years
- Analysis skills
VP, Staff Cryptography Engineer
Synchrony —Alpharetta, GA
- $135,000 - $230,000 a year
- 18 years or older
- Pass drug screening
- 3 years
- Work from home
Senior Avionics Electrical Engineer
Hermeus —Atlanta, GA
- $138,550 - $187,450 a year
- Full-time
- 5 years
- System design
- Master's degree
- Paid parental leave
- Paid holidays
Quick Apply
Civil Engineer, PE Site Development
Patterson & Dewar Engineers —Norcross, GA
- Full-time
- Hybrid work
- Civil engineering
- Construction site
- 5 years
- Profit sharing
- AD&D insurance
Quick Apply
Board Support Package (BSP) Development Engineer (Remote)
Capgemini —Atlanta, GA
- $73,150 - $174,000 a year
- Full-time
- Remote
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
F100 MRO
Hermeus —Atlanta, GA
- $91,800 - $187,450 a year
- Full-time
- CAD
- Travel
- Welding
- Paid parental leave
- Paid holidays
Quick Apply
Cloud Engineer
E Logic —Atlanta, GA
- From $125,000 a year
- Full-time
- System design
- AWS
- Senior level
Quick Apply
Project Engineer/Designer
SPIRAC USA INC —Alpharetta, GA
- From $85,000 a year
- Full-time
- Microsoft Outlook
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Flight Test Engineer
Hermeus —Atlanta, GA
- $138,550 - $187,450 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
Senior Electrical Engineer
Stryten Energy —Alpharetta, GA
- Full-time
- 5 years
- Bachelor of Science
- Data analysis skills
Quick Apply
Substation Engineer - Protection & Control/Physical Design
Patterson & Dewar Engineers —Norcross, GA
- Extended hours
- Hybrid work
- Construction site
- Bachelor of Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Lead Controls Engineer
E Tech Group —Lithia Springs, GA
- Up to 50% travel
- Engineering
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Substation Testing and Commissioning Associate
Patterson & Dewar Engineers —Atlanta, GA
- $100,000 - $120,000 a year
- Extended hours
- Background check
- Schematics
- Customer service
- AD&D insurance
- Disability insurance
Quick Apply
Lead, Engineering Excellence
Bain & Co. —Atlanta, GA
- $179,875 - $203,925 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Office
- Wellness program
- Paid holidays
Quick Apply
Territory Sales Engineer
Telesis Technologies, Inc., A Hitachi Group Company —Georgia
- Full-time
- Remote
- Background check
- 5 years
- Engineering
- Travel reimbursement
- Relocation assistance
Quick Apply

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support engineer jobs near smyrna, ga

Technical Customer Support Engineer

Gallagher -
Atlanta, GA

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Job Details

Qualifications

Customer records maintenance
Knowledge management
Email customer support
Defect resolution root cause analysis
Technical support via phone
Phone communication
Triage
Mid-level
Incident Escalation
Collaboration with product development teams
Hardware support
Networking equipment (troubleshooting support)
Technical writing
Customer service knowledge base
Software-based access control systems
Customer support
Problem management
Physical security system troubleshooting
Online help documentation
Technical support via email
Leadership
Communication skills
Ticketing system technical support
Failure analysis
Customer data entry

Full Job Description

About Gallagher

Our purpose at Gallagher is to ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in the USA, Canada, New Zealand, Australia, Asia, Africa, the UK and Europe and exports to over 140 countries, we’re proud to be unlocking globally focused career pathways.

We’re painting the future of what’s possible. Come join us.

About the Role

We’re looking for a Technical Customer Support Engineer to join our Gallagher Security Technical Support team in Canton, Georgia. In this customer-facing role, you’ll provide 2nd and 3rd tier technical support across Gallagher Security software, hardware, networking, and access control solutions, helping customers, channel partners, and in-market colleagues resolve complex issues and get the best out of our products.

This role is ideal for someone with a few years of technical support, helpdesk, or customer-facing technology experience who is ready to deepen their product expertise in enterprise security technology. You’ll work across customer calls, support tickets, technical issue triage, and local and global issue queues, using logical troubleshooting workflows and root-cause analysis to manage issues through to closure.

Working closely with experienced Technical Support Engineers, Support Services Leadership, Solution Delivery, Sales, and product, engineering, and delivery teams, you’ll build strong product knowledge while contributing to a responsive, professional, and customer-focused support experience.

What you’ll be doing:

Responding to customer and partner support requests across phone, email, and ticketing channels
Troubleshooting Gallagher Security software, hardware, networking, and device-related issues
Contributing to technical issue triage by clarifying problems, gathering information, identifying root cause, and progressing tickets toward resolution
Managing support tickets end to end, including documenting, tracking, resolving, closing, and escalating issues when needed
Managing a running queue of local and global technical issues in partnership with wider support teams
Escalating complex or high-risk issues with the right context to help speed up resolution
Creating or contributing to internal documentation, known issue notes, and knowledge base content
Sharing practical learnings with the team to support consistency and continuous improvement
Representing Gallagher professionally through calm, clear, and customer-focused technical support

Who You Are

You’re a technically curious problem-solver who enjoys helping customers and working through complex issues. You communicate clearly, stay calm under pressure, and take ownership of your work while knowing when to collaborate or escalate.

You bring:

A few years of experience in technical support, helpdesk, customer support, or a related customer-facing technical role
A solid understanding of networking fundamentals, device troubleshooting, and technical problem solving
Exposure to security systems, access control, software platforms, or hardware support would be valuable
Gallagher Command Centre or Gallagher Security product knowledge would be an advantage, but is not essential
Clear written and verbal communication skills, with the ability to explain technical information simply
Strong attention to detail and the ability to keep tickets, notes, and customer updates accurate
A collaborative approach, with initiative, accountability, and a commitment to quality customer outcomes
A willingness to keep learning, share knowledge, and build confidence across Gallagher Security solutions

Apply Now

At Gallagher, you’ll join a global security technology organization with a strong purpose, complex customer environments, and real opportunities to build deep expertise in enterprise access control and security solutions. Bring your technical support experience, problem-solving mindset, and customer focus to a role where your work makes a real impact.

Ready to solve, support, and grow your technical career with Gallagher Security? Apply now. We review applications as they are received and may close this advert prior to the closing date.

Apply Now

Refine Your Search

support engineer jobs in smyrna, ga

Technical Customer Support Engineer

Civil Engineer EIT - Site Development

Senior Power Systems Engineer

Principal Automation Systems Engineer, NA

Power Systems Engineer - Entry Level

Continuous Improvement Engineer

VP, Staff Cryptography Engineer

Senior Avionics Electrical Engineer

Civil Engineer, PE Site Development

Board Support Package (BSP) Development Engineer (Remote)

F100 MRO

Cloud Engineer

Project Engineer/Designer

Senior Flight Test Engineer

Senior Electrical Engineer

Substation Engineer - Protection & Control/Physical Design

Lead Controls Engineer

Substation Testing and Commissioning Associate

Lead, Engineering Excellence

Territory Sales Engineer

I want to receive the latest job alert for support engineer in smyrna, ga

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