Top 136 Customer service manager Jobs in Snohomish Wa

Customer Success Incident Manager
Okta —Bellevue, WA
- $104,000 - $143,000 a year
- Monday to Friday
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Customer Service Manager
Hobby Lobby —Marysville, WA
- $20.15 - $21.15 an hour
- Full-time
- Computer literacy
- Team management
- Computer skills
- Paid holidays
- Disability insurance
Director of Member Success
BizX —Bellevue, WA
- $100,000 - $150,000 a year
- Full-time
- CRM software
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
2d
Store Manager (Sales, Customer Service)
Freeway Insurance Services America, LLC —Everett, WA
- $4,000 a month
- Urgently hiring
- Spanish
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
3d
Customer Service Mgr-BLR
Ducommun Inc. —Everett, WA
- $100,000 - $125,000 a year
- Oracle
- Marketing
- 5 years
Quick Apply
Group Customer Success Manager
Clean Power Research —Bellevue, WA
- $130,000 - $170,000 a year
- 5 years
- Bachelor of Science
- English
- Commuter assistance
- Paid holidays
Quick Apply
Manager, Sales and Customer Service
Macy’s —Bellevue, WA
- $64,745 - $107,755 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
4d
Manager II, Escalation Operations
Pinterest —Seattle, WA
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
3d
Customer Care Supervisor
DCC Propane, LLC —Woodinville, WA
- $28 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Manager, Customer Success
LogicGate —Seattle, WA
- $115,000 - $140,000 a year
- Hybrid work
- Up to 50% travel
- 5 years
- Travel
- Health insurance
- Paid time off
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Kirkland, WA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Enterprise Customer Success Senior Manager (SaaS Customer Success)
Zenoti —Bellevue, WA
- $140,000 - $165,000 a year
- Bachelor's degree
- Travel
- Senior level
Quick Apply
3d
Retail Operations Manager
Microsoft —Redmond, WA
- $77,000 - $139,600 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
3d
Service Manager
CBRE —Seattle, WA
- $120,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- PMP
- Health insurance
- Dental insurance
Client Service Manager
Gallagher —Bellevue, WA
- $63,500 - $125,000 a year
- Mid-level
- 3 years
- High school diploma or GED
Head of Customer Support
Pulse Games —Seattle, WA
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
Quick Apply
Client Service Manager I/II
Washington Trust Bank —Seattle, WA
- $63,134 - $108,436 a year
- 5 years
- Mid-level
- Office
Quick Apply
Director of Customer Success
Read AI, Inc. —Seattle, WA
- $165,000 - $200,000 a year
- Full-time
- Hybrid work
- 7 years
- US work authorization
- Organizational skills
- Flextime
- Family leave
Sr. Technical Program Manager , Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $148,700 - $201,200 a year
- Full-time
- 3 years
- Product management
- Budgeting
- AD&D insurance
- Health insurance
Principal Product Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $161,900 - $219,000 a year
- Full-time
- Writing skills
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
10d

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Customer Success Incident Manager

Okta -
Bellevue, WA

Apply Now

Job Details

$104,000 - $143,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance

Qualifications

Customer communication
Customer relationship building
Trend analysis
Managing clients in a customer support role
Cloud service support
Incident management operations support
Customer engagement
Technical customer support solution
Data interpretation
SaaS
Cross-functional communication

Full Job Description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Position Description:

The ideal Auth0 Trust Incident Manager is an independent “problem identifier and solver” who is driven by going the distance to make Auth0 by Okta’s customers and support teams successful. As this is a high visibility role with both Auth0 and Okta customers, the ideal candidate is an articulate and seasoned expert with strong business acumen and executive presence who can work across levels of internal (Auth0) and external organizations (customers) to drive improvements in the betterment of the customer experience.

In this role, you will be responsible for developing and maintaining Auth0 by Okta Trust Support Incident strategies. This includes recommending changes to people, process, and technology by utilizing prior support incidents to determine opportunities for improvement. You will take the lead in change initiatives, including training and communications to the entire Support organization. This role will include continuous evaluation and updates to the incident management process as well as training and mentoring employees on the same for our most critical situations. In addition, this role will be responsible for timely and accurate publicly facing Trust posts that are detailed and well written in the context of standard incident management protocols.

**PLEASE NOTE: The required hours for this role are Monday-Friday 7am-3pm PT. Additionally, there is an on-call requirement on Friday, Saturday, Sunday on alternating weeks.

Job Duties and Responsibilities:

Work with a global mindset as part of a team of Escalation Managers and Incident Managers
Collaborate with Auth0 on-call engineers and monitor online activity data for multiple Auth0 Services to identify service disruptions
Effectively communicate critical issue status (both verbally and written) to executive staff, sales teams, and other involved parties
Utilize business and technical skills to effectively manage incidents, coordinate meetings, calls, and deliverables, and interpret trend/regression patterns
Manage customer-facing communications for Incidents (status page posts, RCA’s etc), explaining the details of disruption, the impact on customer applications and how we are working towards resolution
Create and execute a data-driven incident get-well plan
Work with Engineering and Product Management on the resolution of specific issues that may arise as blockers for customer progress
Develop strong partnerships internally with Sales, Services, Support and Engineering
View problems and solutions holistically, from multiple viewpoints, and create a plan of action to best satisfy the needs of all stakeholders
Partner with engineering on the timely completion of all RCAs related to trust events
Manage and track schedules and rotations for trust events
Develop and manage trust event drills for support personnel
Take ownership of training and engagement of staff involved, including mentoring new staff engaged in either trust communications or P1 communications
Be an advocate within the organization to help ensure focus and execution of both trust and P1 case handling

Minimum Knowledge, Skills, and Abilities:

Demonstrated experience in managing Trust and P1 case handling processes
3+ years in enterprise technical support incident management in the SaaS industry
Excellent relationship management, customer service and communication skills (verbal and written)
Experience in managing and rolling out large scale processes
Experience in trend analysis and presentation
Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment
Ability to work independently with little direct supervision and as a part of a team
Able to work cross functionally in proposing solutions for the betterment of the customer experience
Ability to work a flexible schedule as needed given the range of time zones covered (NAM, JP, AP, EMEA)

Strongly Desired Knowledge, Skills, and Abilities:

Experience in working in Cloud Support and/or Engineer organizations
Strong communication and presentation skills up to VP/SVP level
Experience in training and mentoring employees
Strong analytical and organizational abilities

Location: Applicants must reside within 50 miles of our Chicago or Bellevue offices, and will be expected to be in office 2x/week.

#LI-MM1
#LI-Hybrid
P14383

Okta is an Equal Opportunity Employer.

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$104,000—$143,000 USD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please

Okta

The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Apply Now

Refine Your Search

customer service manager jobs in snohomish wa

Customer Success Incident Manager

Customer Service Manager

Director of Member Success

Store Manager (Sales, Customer Service)

Customer Service Mgr-BLR

Group Customer Success Manager

Manager, Sales and Customer Service

Manager II, Escalation Operations

Customer Care Supervisor

Manager, Customer Success

Customer Experience & Service Transformation Advisory Manager

Enterprise Customer Success Senior Manager (SaaS Customer Success)

Retail Operations Manager

Service Manager

Client Service Manager

Head of Customer Support

Client Service Manager I/II

Director of Customer Success

Sr. Technical Program Manager , Amazon Customer Service

Principal Product Manager, Amazon Customer Service

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