POSITION OBJECTIVE
The Valet/Driver serves as the first point of contact for guests, delivering a warm welcome and ensuring a seamless arrival, stay, and departure experience. This role is responsible for efficiently providing guest transportation and bell services. The valet/driver supports the overall guest experience by safely transporting guests with shuttle buses/SUVs/golf carts as well as assisting guests with luggage.
ESSENTIAL JOB FUNCTIONS
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Provide a warm, professional, and welcoming experience for all guests and colleagues, consistently upholding service standards at all times.
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Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
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Maintain high standards of personal appearance, grooming, and adherence to hotel policies, procedures, and safety regulations.
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Safely handle, load, unload, store, and deliver guest luggage and personal items.
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Escort guests to rooms, explain hotel amenities, and ensure they understand all room features.
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Maintain a consistent presence at the front door, greeting guests, and assisting with arrivals and departures.
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Support the Front Desk with check-ins, check-outs, guest requests, and accurate information delivery.
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Coordinate transportation services, including shuttle operations, golf carts, and private transfers.
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Assist Adventure Concierge and Ski Valet operations.
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Maintain Adventure Concierge, lobby, porte cochere, and guest pathway appearance and report or resolve hazards.
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Maintain and oversee the condition, safety, and scheduling of resort vehicles.
EDUCATION/EXPERIENCE
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EDUCATION/EXPERIENCE
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High school or equivalent (GED) education required.
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Must possess a valid US driver’s license.
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Computer skills (Microsoft Office 365)required; experience with OPERA Cloud, Nuvola, and EZFacility preferred.
PHYSICAL DEMANDS
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Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
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Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
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Must be able to stand and exert well-paced mobility for up to 4 hours or more in length.
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Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis.
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Must be able to easily use golfcarts to facilitate luggage transfer for guests.
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Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
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Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
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Must be able to maneuver carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
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Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
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Requires manual dexterity to use and operate all necessary equipment.
WORK ENVIRONMENT
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Ability to work outdoors in varying weather conditions; however, must be able to work in extreme temperatures, i.e. The Front Drive (-2°F) or Golfcart operations (+90°F),possibly for one hour or more.
- Must be able to change activity frequently and cope with interruptions.
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Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
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Must be able to work effectively in a stressful environment, communicate with others, effectively handle/ assist customers and accept constructive criticism from supervisors.
- Most tasks are performed in a team environment with the Front Office Manager acting as the primary directive provider – based on operationally and financially backed information. There is minimal direct supervision.
- Perform any general cleaning tasks in public areas using standard hotel cleaning products to adhere to health standards.
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Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines.
Benefits:
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One free meal in the employee dining room per shift for all service professionals
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Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties
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Full-time and part-time service professionals are eligible for free gym usage
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Free onsite parking
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Free ski pass for full-time service professionals during the winter; those full-timers who opt out of the ski pass are eligible for a bonus
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50% discount on food and beverage for service professionals in the restaurant
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25% discount off food and non-alcoholic beverages in the café
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We-cycle program located on-site
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Monthly service professional recognition program
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Eligible for employee referral benefits
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Annual recognition program with a live DJ and raffles
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Winter discounted rate employee housing may be available
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Dark blue jeans are the dress code
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Service Professional pet policy
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Discounted tennis and pickleball rates
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Hiking trails located directly on-site
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White water rafting outing
Summer Activities:
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Hike to Crater Lake, the Ute and Hanging Lake
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Bus, Hike or Cycle to Maroon Bells
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The Rodeo In Snowmass Village, Wednesday Evenings
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Mountain Biking on Snowmass or Aspen Mountains
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Attend a free summer concert in Snowmass on Thursday evenings
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Ride the Gondola to the top of Aspen or Snowmass Mountain
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Attend a classical music concert at the Benedict Music Tent
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Fly Fishing
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Horseback riding
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White water rafting
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ATV excursion
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Attend a show at the Wheeler Opera House
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Visit the Historical Society and learn about Aspen’s past
Winter Activities:
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Ski/Snowboard on Snowmass, Buttermilk, Aspen Highlands, Aspen Mountain (Ajax)
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Snowshoe
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Skin on Ajax in the evening, or in the morning/afternoon/evening at Buttermilk and Snowmass
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Ride the Gondola to the top of Aspen or Snowmass Mountain
RECEIPT AND ACKNOWLEDGEMENT
I acknowledge and understand that:
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Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
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The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
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Job duties, tasks, work hours and work requirements may be changed at anytime.
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Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
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I have read and understand this job description:
Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.
