Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Cleveland, TN corrugated box plant. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. This position reports to the Cleveland Customer Service Manager.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Location
4200 Old Tasso Rd NE, Cleveland, TN 37312
This is a fully onsite role based out of our Cleveland, TN plant.
Schedule
Standard business hours; 8am to 5pm EST, Monday - Friday, with overtime and weekend flexibility as needed based on customer demands (remote or onsite)
What You Will Do
- Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
- Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
- Managing the setup of orders, cancellations, and changes for multiple customer accounts ensuring all required documentation is completed accurately, approved by the customer, and properly filed within company systems.
- Verify and maintain accurate pricing and truckload quantity information.
- Coordinate shipments of products with shipping department.
- Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
- Manage inventories for effective production review and planning
- Assist with accounts payable/receivable duties as needed.
- Utilize Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
- Maintain a consistent presence on the production floor to support operational efficiency and cross-functional communication.
Who You Are (Basic Qualifications)
- 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
- Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
- Strong communication skills and the ability to build relationships across departments and with customers
- Highly organized and detail-oriented, especially in managing data and account accuracy
- Willingness to work on-site daily
What Will Put You Ahead
- Strong Excel skills (data entry, basic formulas, spreadsheet organization)
- Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS
- Previous experience managing customer accounts and collaborating with sales, shipping, or production
- Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
