Job Description
Job Title:
Front Desk
Revision Date:
11/01/2025
Reports to:
UCOS Management
Employment Status:
Full Time
Schedule:
32-40 hours/week
FLSA Status:
Non-Exempt
Job Summary
The Front Desk is responsible for the collection, verification, and entry for all patient demographic and insurance information. The accurate and timely performance of job duties of the Front Desk directly impacts the revenue received by Urgent Care of Soldotna.
Essential Functions
Registration Desk Duties
- Greets all patients, customers, co-workers with a smile- provides exceptional customer service with each interaction
- Responsible for patient registration, ensuring accurate capture and data entry of all patients updated demographic and insurance information
- Ensure capture of all charges for services provided at Soldotna Family Practice.
- Operate credit card machine and cash drawer
- Ensure accurate verification of insurance and data entry into electronic registration package
- Schedule future appointments at check-out
- Scan ID and insurance cards into electronic registration package
- Hand out referral forms, intake packets, educational materials, as needed
Call Center Duties
- Answer multi-line phone
- Route calls to appropriate individuals.
- Perform reminder calls, such as, fee for service or outstanding balance, as appropriate
- Verification of insurance
- Monitor waiting room behaviors
Working Conditions
Lifting Requirements
(Check appropriate category required to perform essential function of the job.)
Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Light work – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and /or up to 20 pounds of force constantly to move objects.
Very heavy work – Exerting in excess of 100 pounds of force occasionally and/or in excess of 50 pounds of force constantly to move objects.
Physical Requirements
(Check appropriate category(ies) required to perform essential functions of the job)
Stand or Sit (Stationary position)
Walk (Move, Traverse)
Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
Stoop, kneel, crouch or crawl (Position self (to), Move)
Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
Taste/Smell (Detect, Distinguish, Determine)
Pushing or Pulling
Repetitive Motion
Hazards and Atmospheric Conditions
Check appropriate category(ies) required to perform essential functions of the job
Exposure to Fumes
Mechanical Hazards
Exposure to Dust
Chemical Hazards
Exposure Extreme Temperatures
Electrical Hazards
Wet
Radiant Energy Hazards
Noise
Explosives Hazards
Vibration
Burn Hazards
Mists or gases
Other:
Comments:
OSHA Categories
(Complete this OSHA section for Clinical/Patient Care Related Jobs)
Category I – Duties performed routinely require exposure to blood, body fluid and tissue
Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur
Category III – Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid
Equipment and Tools
(Complete with information required to perform essential functions of the job)
List Equipment used for job: Computer, Phone, Fax Machine, Photo Copier, Credit Card Machine, Scanner
Travel
(Check if required to travel is an essential function of the position)
Local
In-State
Out-of-State
Comments: Travel may be required for training.
Qualifications
Education
- High School Diploma or GED
- Associates Degree in related field, preferred
Experience
- Two years of experience as a Front Desk staff, or equivalent
- Experience and understanding of the Revenue Cycle function within an organization
- Experience in insurance verification and charge collections
- Proficient in Microsoft Office Suite
- Knowledge of, and experience in, Electronic Health Records with specific focus on Patient Scheduling and Registration
- Knowledge of HIPAA
License
- Valid Alaska Driver License and must remain insurable
Special Skills
- Ability to type 40 wpm, 10-key by touch
- Accuracy and dependability a must
- Strong leadership skills
- Exceptional Customer Service Skills
- Effective written, oral, and interpersonal skills
- Ability to be flexible and work independently
Signature
This Job Description reflects Urgent Care of Soldotna's best effort to describe the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. This is not intended to be a contract. Your signature indicates you have read this Job Description and understand the essential functions and qualifications of the job.
Date:
Employee Name (printed): Employee Signature:
Pay: $15.00 - $21.00 per hour
Benefits:
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
