Top 23 Associate director, qa ops Jobs in Somersworth, Nh

Director of Operations
Lyra Technology Group —Portsmouth, NH
- $115,000 - $125,000 a year
- Quality control
- Contracts
- Senior level
Quick Apply
Associate Director, QA Ops
Lonza —Portsmouth, NH
- Full-time
- Engineering
- Office
- 8 years
- Disability insurance
- Health insurance
Senior MarTech Developer
Vital —Portsmouth, NH
- $40,000 - $130,000 a year
- 8 hour shift
- Office
- SQL
- JavaScript
- Health insurance
- Work from home
Associate Director – Material Excellence, Single Use Technologies & Raw Materials
Lonza —Portsmouth, NH
- Full-time
- Travel
- Senior level
- Communication skills
- Relocation assistance
- Health insurance
Associate Director, Project Manager
Lonza —Portsmouth, NH
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Paid Social Specialist
Vital —Portsmouth, NH
- $55,000 - $130,000 a year
- 8 hour shift
- Mid-level
- Budgeting
- 2 years
- Health insurance
- Work from home
Associate Director, Student Financial Services
University System of New Hampshire —Durham, NH
- Full-time
- 5 years
- Research
- Office
12d
Digital Marketing Coordinator
Vital —Portsmouth, NH
- $40,000 - $130,000 a year
- Mid-level
- 2 years
- Communication skills
- Health insurance
Marketing Associate
Vital —Portsmouth, NH
- $40,000 - $130,000 a year
- Full-time
- Office
- Communication skills
- Entry level
Associate Director of Foundation Relations
University System of New Hampshire —Durham, NH
- Full-time
- Hybrid work
- Sales
- Research
- Office
Associate Director Business Development
Lonza —Portsmouth, NH
- $150,000 - $200,000 a year
- Full-time
- Remote
- Up to 50% travel
- 8 years
- Bachelor's degree
- Disability insurance
- Health insurance
7d
Performance Media Associate (Paid Social)
Swell Media —Portsmouth, NH
- Hybrid work
- Writing skills
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Associate Director, Business Development, Biologics
Lonza —Portsmouth, NH
- $158,000 - $205,000 a year
- Full-time
- Contracts
- Senior level
- Master of Business Administration
- Disability insurance
- Health insurance
Associate Director of Planned Giving
University System of New Hampshire —Durham, NH
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- University
Associate Medical Director, Obstetrics and Gynecology
MaineHealth —Biddeford, ME
- $390,000 a year
- Email
- Medicine
- Surgery
- 5 years
- Disability insurance
- Relocation assistance

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Director of Operations

Lyra Technology Group
Portsmouth, NH

Quick Apply

Job Details

$115,000 - $125,000 a year

Qualifications

Performance dashboard reports
Technology purchasing
Project reporting
ConnectWise
Sales support
Strategic management
IT user and group management
Managing pricing strategies for product lines
Tooling
IT asset management
Standard Operating Procedures (SOPs) implementation
Technical documentation
Operations transformation
Process design
Metrics Reporting
Quality improvement leadership
Document workflow management
Change management for system development
Quality assurance standard operating procedures
Quality control
Project delivery management
Vendor relationship management
Managing IT infrastructure
Contracts
Vendor contract management
HR support
Management reporting
Operational excellence initiatives
Project contract management
Implementation of strategic initiatives

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Lyra Technology Group is seeking a Director of Operations to build, standardize, and own the operations backbone for one of our operating companies. In this key leadership role, the Director will design and implement the internal infrastructure process, documentation, change management, QA, and asset and contract lifecycle — that lets our sales and technical teams execute cleanly. This is a build-out role reporting directly to the CEO. This is not a technical leadership role, a helpdesk supervision role, or a finance role.

Your work as a Director of Operations will include several components:

Internal Operations, Process & Documentation

Author, standardize, and enforce internal SOPs across the organization
Own internal process documentation end-to-end: internal policy, client policy, and client data standards
Establish internal change management with documentation and communication standards
Lead internal automation and AI/workflow-automation initiatives
Govern internal systems administration (ConnectWise PSA, Datto RMM, documentation platform) in partnership with the Director of Technical Services

Quality Assurance & Standards

Implement ticket QA standards: audit cadence, completeness criteria, and billable-accuracy checks
Design and implement project QA: checklists engineers must satisfy before a project is closed
Standardize user provisioning/deprovisioning and identity practices across the client base
Partner with the Director of Technical Services on client documentation standards

Asset, Contract & Vendor Lifecycle

Centralize client asset and inventory tracking and lifecycle management
Own contract management: renewal dates and a central repository for MSAs, SOWs, and vendor agreements
Support MSA/SOW approval workflow (CEO retains final sign-off authority)
Partner with Finance on vendor procurement, purchasing, and renewals

Solutions Portfolio & Sales Enablement

Lead evaluation and packaging of new solutions and offerings for clients
Own pricing, rate-card, and catalog governance: SKU catalog, discount governance, margin floors
Build sales-ops and tech-ops enablement: onboarding handoffs, renewals tracking, whitespace/upsell systems
Support vCIO and IT strategy reviews with enablement tooling and information flow

Cross-Functional & Reporting

Partner with the CEO on operational strategy, capacity decisions, and continuous-improvement programs
Own operational reporting and dashboards: business KPIs, service-delivery metrics, and scorecards
Support HR-adjacent operations: offboarding, training and certification tracking
Coordinate with Technical Services on standards, solution handoffs, and BCDR oversight — govern the framework, don't duplicate technical execution

Our ideal Director of Operations has the following qualifications:

5+ years in operations, service delivery, or PMO leadership, ideally within an MSP or IT services business
Proven experience building operational infrastructure — not just maintaining it
Familiarity with ConnectWise PSA and Datto RMM (or equivalent MSP tooling) and MSP service-delivery metrics
Comfortable in a small-company environment where the role is both strategic and execution-level
Strong bias toward documentation, process discipline, and measurable improvement
Experience with internal automation and workflow tooling; interest in AI-driven operational improvement
Experience with contract lifecycle management and vendor operations a plus

The targeted base compensation for this role is $115,000-$125,000. This role operates out of Portsmouth, NH in a hybrid model. If building the operational engine of a growing MSP sounds appealing to you, let's have a conversation.

Quick Apply

Refine Your Search

associate director, qa ops jobs in somersworth, nh

Director of Operations

Associate Director, QA Ops

Senior MarTech Developer

Associate Director – Material Excellence, Single Use Technologies & Raw Materials

Associate Director, Project Manager

Paid Social Specialist

Associate Director, Student Financial Services

Digital Marketing Coordinator

Marketing Associate

Associate Director of Foundation Relations

Associate Director Business Development

Performance Media Associate (Paid Social)

Associate Director, Business Development, Biologics

Associate Director of Planned Giving

Associate Medical Director, Obstetrics and Gynecology

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