Top 63 Remote help desk Jobs in Somerville, Ma

Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
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IT Support Technician - Bedford, MA
Feastech Data Corp —Bedford, MA
- $20.00 - $33.08 an hour
- Full-time
- Hybrid work
- Background check
- Azure
- Mid-level
- Paid time off
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IT Helpdesk Specialist
Earnix —Boston, MA
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Windows
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System Technician
New Balance —Brighton, MA
- $41.50 - $60.50 an hour
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Disability insurance
- Health insurance
IT Desktop Support Specialist
Charles River Analytics —Cambridge, MA
- $55,000 - $75,000 a year
- Hybrid work
- Mid-level
- Office
- Windows
- Free parking
- Paid parental leave
Service Desk Technician
Wolf & Company, P.C. —Boston, MA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- 401(k)
1d
Service Desk Analyst
Anduril Industries —Quincy, MA
- $77,000 - $102,000 a year
- Email
- Mid-level
- 3 years
- AWS
Quick Apply
11d
Sr. Help Desk Analyst
Veolia —Boston, MA
- $85,000 - $100,000 a year
- Overtime
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Help Desk Support Agent
MassCA —Walpole, MA
- Extended hours
- Bilingual
- School experience
- Google Workspace
IT Support Specialist
GRVTY —Cambridge, MA
- $55,000 - $75,000 a year
- Hybrid work
- Mid-level
- Office
- Windows
- Free parking
- Paid parental leave
21h
Lead Field Support Technician-Mount Auburn Hospital
Beth Israel Lahey Health —Cambridge, MA
- $32 - $45 an hour
- Full-time
- Oracle
- Hospital
- 5 years
10d
IT Support Associate II
Harvard University —Boston, MA
- Full-time
- Mid-level
- Databases
- University
- Commuter assistance
- Health insurance
2d
Junior Support Engineer
Allego —Waltham, MA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
PMIS User Admin Support Specialist (Full-time)
PMWeb —Wakefield, MA
- Full-time
- Hybrid work
- Training & development
- Entry level
- Health insurance
- Dental insurance
Support Engineer
Devoted Health —Waltham, MA
- $55,507 - $64,355 a year
- Full-time
- Google Workspace
- Office
- Entry level
- Dental insurance
- 401(k)
10d
Desktop Support Specialist
The CCS Companies —Norwood, MA
- $24 - $29 an hour
- Full-time
- Mid-level
- Associate's degree
Quick Apply
Help Desk Technician
KECHES LAW GROUP PC —Milton, MA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Windows
- Travel
Quick Apply
Senior Help Desk Technician II
Contact Government Services, LLC —Boston, MA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Service Desk Dispatcher
KRAFT GROUP LLC —Foxborough, MA
- $21.15 - $27.90 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
7d
Desktop and Field Sales Support Specialist
Cogent Biosciences —Waltham, MA
- $35 - $42 an hour
- Azure
- Microsoft Outlook
- Mid-level
- Free parking
- Paid parental leave
Quick Apply

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remote help desk jobs near somerville, ma

Senior IT Support Engineer

A Fast Growing AI Robotics Company
Cambridge, MA

Quick Apply

Job Details

Full-time | Contract
$55 - $65 an hour

Benefits

Commuter assistance
Disability insurance
401(k)
Flexible spending account
Life insurance

Qualifications

Jira
Asset management
Endpoint Security
Cloud identity and access management (IAM)
Zero Trust security
Knowledge management
Google Workspace
Mobile device support
Okta
Linux support
Wireless networking
Ansible
Wireless access points
Startup experience
Tooling
CrowdStrike Falcon
Google Meet
ISO standards
5 years
Infrastructure as Code (IaC)
Operations coordination
iOS
AI tools proficiency
Zoom
SOC 2
Windows
Android
Network infrastructure
Bash
Information security compliance

Full Job Description

HireArt is helping our client find a Senior IT Support Engineer to own the end-user IT experience across device lifecycle management, identity and access, conference room technology, and Tier 1/2 support.

In this role, you’ll help shape onboarding, device management, service desk operations, and workplace technology processes while delivering high-quality support across Linux, macOS, Windows, iOS, and Android environments. This is a hands-on, customer-facing role for someone who takes ownership, continuously improves processes, and thrives in fast-paced technical environments.

The ideal candidate is proactive, highly organized, technically versatile, and passionate about delivering exceptional user support experiences.

As a Senior IT Support Engineer, you'll:

Own end-to-end onboarding and offboarding processes, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.
Provide Tier 1/2 support for devices, accounts, productivity tools, connectivity, conference room technology, and end-user systems across Linux, macOS, Windows, iOS, and Android environments.
Manage device lifecycle operations, including procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal.
Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination.
Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content.
Coordinate with external IT vendors, contractors, and service providers to support operational needs and escalations.
Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives.
Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations.
5+ years of experience in end-user IT support with progressive ownership and operational responsibility
Hands-on support experience across Linux, macOS, and Windows environments
Proficiency supporting iOS and Android devices
Familiarity with MDM platforms such as Fleet, JumpCloud, Intune, or JAMF
Knowledge of identity and access management platforms, including Okta, JumpCloud, or Azure AD/Entra ID
Proficiency administering Google Workspace and supporting productivity tooling
Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice
Working knowledge of networking concepts including DHCP, DNS, VLANs, VPNs, Wi-Fi, and firewall fundamentals
Familiarity with virtualization platforms such as VMware or Proxmox
Ability to perform light scripting or automation using Bash, PowerShell, or Python
Strong troubleshooting, communication, documentation, and organizational skills
Ability to work independently in fast-paced environments while delivering excellent end-user support
Ability to lift up to 40 lbs. and work within office, lab, network closet, and infrastructure environments
Ability to travel occasionally to support office operations, buildouts, or hardware deployments

Preferred Qualifications:

Background supporting highly technical engineering organizations such as robotics, AI, embedded systems, or ML teams
Familiarity with Cisco Meraki, Fortigate, or similar networking platforms
Knowledge of conference room A/V systems and collaboration platforms such as Google Meet, Zoom Rooms, Pexip, Logitech, Crestron, or Poly
Familiarity with CrowdStrike or modern endpoint security platforms
Familiarity with AWS or other cloud infrastructure platforms
Knowledge of infrastructure automation or infrastructure-as-code tooling such as Terraform, Pulumi, or Ansible
Familiarity with zero-trust networking or remote access tools such as Tailscale
Background supporting environments aligned with SOC 2, ISO 27001, or similar compliance standards
Experience working in startup or high-growth technology environments
Familiarity with AI productivity tools such as Claude, ChatGPT, or Gemini

Benefits:

Pre-tax commuter benefits
Employer (HireArt) subsidized Healthcare Benefits
Flexible Spending Account for healthcare-related costs
HireArt covers all costs for short- and long-term disability and life insurance
401k package

Commitment: This is a full-time, 12-month contract position staffed via HireArt. This position will be onsite and available to candidates who are local to the Cambridge, MA area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

Quick Apply

Refine Your Search

remote help desk jobs in somerville, ma

Senior IT Support Engineer

IT Support Technician - Bedford, MA

IT Helpdesk Specialist

System Technician

IT Desktop Support Specialist

Service Desk Technician

Service Desk Analyst

Sr. Help Desk Analyst

Help Desk Support Agent

IT Support Specialist

Lead Field Support Technician-Mount Auburn Hospital

IT Support Associate II

Junior Support Engineer

PMIS User Admin Support Specialist (Full-time)

Support Engineer

Desktop Support Specialist

Help Desk Technician

Senior Help Desk Technician II

Service Desk Dispatcher

Desktop and Field Sales Support Specialist

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