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Housekeeping Manager

DoubleTree by Hilton South Bend -
South Bend, IN

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year
3 days ago

Qualifications

Hotel housekeeping management
Managing hospitality teams
Hotel room cleaning
General management

Full Job Description

Housekeeping Manager –

DoubleTree by Hilton – Downtown South Bend

WE ARE HIRING!

The DoubleTree by Hilton in the heart of downtown South Bend is seeking an experienced, hands-on Housekeeping Manager to lead our Housekeeping operation. This is a full-time salaried leadership position responsible for the daily operation of the Housekeeping department, including guestroom cleanliness, staffing, scheduling, productivity, inspections, training, inventory, and team performance. We are looking for a leader who is highly visible in the operation, comfortable holding the team accountable, and willing to jump in wherever needed.

Salary: $50,000–$55,000 annually, based on experience
Minimum 50-hour work week required
Open availability, including weekends and holidays, is required

Job Summary

The Housekeeping Manager is responsible for overseeing all aspects of the hotel's Housekeeping operation and ensuring guestrooms and public areas consistently meet DoubleTree by Hilton cleanliness and presentation standards.

This position provides daily leadership to Housekeeping Supervisors, Room Attendants, House Attendants, and other departmental team members while working closely with the Front Desk, Engineering, and hotel leadership to ensure rooms are cleaned, inspected, and released on time.

What You'll Do

Lead the daily Housekeeping operation for a busy full-service hotel
Manage, coach, train, and develop Housekeeping Supervisors and team members
Prepare daily assignments based on occupancy, departures, arrivals, staffing, and business needs
Ensure guestrooms are cleaned, inspected, and released to the Front Desk in a timely manner
Monitor daily room productivity and departmental performance
Conduct regular guestroom and public-area inspections
Maintain high standards for cleanliness, sanitation, organization, and presentation
Ensure VIP rooms, special requests, and priority rooms are completed and inspected
Maintain appropriate staffing levels and assist with recruiting, interviewing, onboarding, and training
Prepare and manage employee schedules based on occupancy and operational needs
Monitor attendance, punctuality, performance, and productivity
Provide coaching and corrective action when standards are not being met
Work closely with Front Desk leadership regarding room status, discrepancies, early arrivals, and guest needs
Partner with Engineering on maintenance concerns, out-of-order rooms, and preventative maintenance
Monitor linen, guest supplies, cleaning products, and Housekeeping inventory
Maintain proper inventory controls and assist with ordering while controlling departmental costs
Ensure Housekeeping carts, closets, storage areas, stairwells, and service areas are properly maintained
Ensure Lost & Found, key control, safety, and security procedures are followed
Maintain required departmental records, inspections, schedules, and documentation
Lead departmental meetings, training, and daily communication
Respond professionally to guest concerns and assist with service recovery when necessary
Ensure compliance with hotel, Hilton, safety, sanitation, and company standards
Assist operationally with inspections, room cleaning, public areas, or other Housekeeping duties when business needs require
Perform additional duties as assigned by hotel leadership

What We're Looking For

Previous hotel Housekeeping management or supervisory experience required
Full-service hotel experience strongly preferred
Strong understanding of guestroom cleaning and inspection standards
Proven ability to lead and hold a team accountable for quality, productivity, attendance, and performance
Strong scheduling, staffing, and organizational skills
Ability to manage a high-volume operation and adjust quickly as business needs change
Strong leadership, communication, and problem-solving skills
Ability to train and develop employees at multiple experience levels
Strong attention to detail and commitment to guest satisfaction
Dependable, professional, and highly organized
Comfortable being a hands-on manager who is regularly present on the guest floors
Ability to work effectively with Front Desk, Engineering, Human Resources, and hotel leadership

Schedule & Availability Requirements

This is a hospitality leadership position and requires flexibility based on the needs of the hotel.

Minimum 50-hour work week required
Open availability required
Weekend availability required
Holiday availability required
Must be available for early mornings, evenings, or extended hours when business levels or staffing needs require
Schedule may vary based on occupancy, staffing, special events, and hotel needs

Compensation

Salary Range: $50,000–$55,000 annually, based on experience and qualifications.

Physical Requirements

This is an active management position requiring the ability to:

Stand and walk for extended periods
Frequently travel throughout guest floors and public areas
Bend, reach, kneel, push, pull, and perform repetitive movements
Lift, carry, push, or pull up to 50 pounds occasionally
Assist with physical Housekeeping responsibilities when operationally necessary

Join Our Team

We're looking for a Housekeeping Manager who understands that a successful department requires more than completing schedules and paperwork. This position requires a leader who is present in the operation, develops the team, maintains accountability, communicates across departments, and takes ownership of the cleanliness and readiness of the hotel.

If you have hotel Housekeeping leadership experience and are ready to take ownership of a fast-paced department, we want to hear from you.

Immediate opening — apply today!

DoubleTree by Hilton is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by applicable law.

Quick Apply

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