Position Summary
The Truckload Account Coordinator is responsible for supporting day-to-day operations while executing well & timely. Primary tasks include order management, appointment scheduling, exception oversight, customer quoting, and customer communication. As a customer facing role, this position requires a dynamic, professional individual that communicates well and maintains a strong work ethic.
Essential Duties and Responsibilities
Duties include but are not limited to the following:
- Execute Well & Timely by proactively supporting day-to-day operations
- Demonstrate the ability to “Wow” customers by creating positive customer experiences
- Work successfully under pressure, using strong problem solving and analytical skills
- Proactively identify and communicate service issues; work with teammates to resolve exceptions
- Demonstrate exceptional organizational skills
- Work with Account Manager to ensure customer specific SOPs are comprehensive and up to date
- Formulate customer quotes
- Help and support employee training for new team members
- Monitor KPI’s to assess trends and performance against goals and projections - play an active part in continuous improvement initiatives
- Be a student of the industry and remain current on industry trends
- Work closely with the Accounting department to ensure accurate and timely invoicing and settlement
- Other projects and administrative duties as assigned by leadership
Required Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work independently while balancing appropriate collaboration with leadership oversight
- Excellent customer service, time management, and prioritization skills
- Excellent oral and written communication skills in person and via phone
- Able to utilize sound, independent judgment and make responsible decisions and recommendations.
- Excellent follow-through and detail orientation.
- Able to effectively utilize computer programs including Word and Excel and TMS system
- Ability to work with a variety of people and personality styles
- Able to work within a climate controlled, fast-paced team environment, performing primarily sedentary work requiring sitting at a computer terminal for long periods of time; maintaining standard office hours and working overtime as necessary to meet customer needs
- Strong ability to persuade and positively influence others
Minimum Education and Experience
- High school diploma or equivalent
- 1-3 years of logistics or transportation experience preferred
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
- Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.
- Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.
- Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.
eShipping LLC is an equal opportunity employer.
