Top 218 Call center representative Jobs in South Phoenix Az

Sales Development Representative
Turbo Insurance Group —Scottsdale, AZ
- From $21 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Client Response Specialist - (Intake) - Personal Injury
Sweet James —Phoenix, AZ
- $24 - $28 an hour
- Weekends as needed
- Bilingual
- Background check
- Spanish
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative - Brazilian Portuguese
The LEGO Group —Tempe, AZ
- $46,450 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- English
- Disability insurance
- Family leave
Inside Sales Representative
AltaStaff, LLC —Phoenix, AZ
- $20 - $22 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Analysis skills
Quick Apply
Wireless Customer Service Representative - Paid Training Provided
EchoStar —Chandler, AZ
- From $20 an hour
- Weekends as needed
- Clean driving record
- Pass drug screening
- No experience needed
- Paid training
- Health savings account
Quick Apply
7h
Customer Service Rep / Call Center / Client Support
ADP —Tempe, AZ
- $22.50 - $24.50 an hour
- Overtime
- Hybrid work
- Spanish
- Military
- Writing skills
- Paid time off
- Benefits from day one
Medical Biller/Claims Processing - Patient Support Representative (Home-Based)
IQVIA —Phoenix, AZ
- $23 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Work from home
3d
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Phoenix, AZ
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
3d
Healthcare Call Center Representative (Temp-to-Perm)
Ivy Rehab Network —Phoenix, AZ
- Full-time
- Remote
- High school diploma or GED
- Ob/Gyn
- 1 year
Quick Apply
Staff Support Representative
Entertainment Partners —Tempe, AZ
- $28 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
3h
Retention Representative - Career Growth
EchoStar —Chandler, AZ
- From $70,000 a year
- Weekends as needed
- Clean driving record
- Pass drug screening
- No experience needed
- Employee stock purchase plan
- Health insurance
Quick Apply
9d
Telemarketing/Appointment Agent
Berge Toyota —Mesa, AZ
- $50,000 - $80,000 a year
- Full-time
- Customer service
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
Customer/Partner Services Representative for Christian Ministry
JVMI —Phoenix, AZ
- $17.50 - $19.00 an hour
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- 403(b) matching
- Paid holidays
Quick Apply
Escalations Call Center Representative
Semper Fi Heating and Cooling —Mesa, AZ
- $20 - $22 an hour
- Full-time
- Research
- Mid-level
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
4d
Former Travel Agent - Inbound Sales Opportunity
Cruise America, Inc. —Mesa, AZ
- $19.50 - $21.50 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Quick Apply
Auto Customer Service Account Specialist I Bilingual English and Spanish Required
JPMorganChase —Tempe, AZ
- Weekends as needed
- Computer literacy
- High school diploma or GED
- 1 year
- Health insurance
- Tuition reimbursement
Call Center Representative - Career Growth
EchoStar —Chandler, AZ
- From $37,000 a year
- Weekends as needed
- Clean driving record
- Pass drug screening
- No experience needed
- Employee stock purchase plan
- Health insurance
Quick Apply
9d
Inbound Sales Representative
Cruise America, Inc. —Mesa, AZ
- From $19.50 an hour
- Temporary
- Background check
- Sales
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Customer Service
Achieve —Phoenix, AZ
- From $18 an hour
- 8 hour shift
- High school diploma or GED
- 1 year
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical
Amazon.com Services LLC —Tempe, AZ
- $20 - $22 an hour
- Full-time
- Google Workspace
- HIPAA
- Research
- Employee assistance program
- 401(k) matching
4d

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Sales Development Representative

Turbo Insurance Group -
Scottsdale, AZ

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Life insurance

Qualifications

Spanish
Interpersonal skills
Phone communication
English
Attention to detail
Phone canvassing
Data entry
CRM system proficiency
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

About Turbo Insurance Group

Turbo Insurance Group is a nationwide, technology enabled personal lines insurance brokerage that helps customers shop coverage with speed, choice, and confidence. Through mortgage and real estate partner relationships, Turbo connects with customers at critical moments in the homebuying and ownership journey and helps them navigate coverage options across a broad carrier marketplace.

Role Summary

The Sales Development Representative is responsible for calling, qualifying, and following up with assigned leads according to Turbo’s contact strategy. This role focuses on warm inbound and partner generated leads, not broad cold prospecting.

You will make outbound calls, send approved follow up messages, document every interaction, qualify customer intent and readiness, and route qualified opportunities to producers or sales specialists. The best SDRs are disciplined, fast moving, curious, resilient, and highly accurate in the CRM.

This is a great role for someone who enjoys phone based sales, wants to learn the insurance industry, and can balance urgency with a helpful customer experience.

This is not just an entry level seat. It is a fast track development role designed to prepare the right candidates for a higher earning sales career at Turbo Insurance. Most successful SDR team members can expect to spend around 6 months in this role before being considered for advancement into a licensed insurance agent position.

Key Responsibilities:

Lead Contact and Follow Up

Call assigned leads quickly and consistently according to Turbo’s contact strategy.

Use approved call scripts, voicemail templates, SMS and email templates, and follow up cadences.

Prioritize leads based on lead score, timing, customer intent, partner source, and manager direction.

Make multiple structured attempts across approved channels when a customer does not answer.

Follow all rules for business hours, consent, opt outs, DNC handling, and customer communication preferences.

Maintain a professional, helpful, and confident phone presence.

Lead Qualification

Ask clear discovery questions to determine customer fit, timing, and readiness.

Confirm key information such as name, contact information, property state, homebuying or ownership status, insurance need, current coverage situation, timeline, and interest level.

Identify whether the customer is ready for a quote conversation, needs more information, should be nurtured, or is not a fit.

Listen for buying signals, urgency, objections, confusion, or partner related context.

Use Turbo’s qualification criteria to determine the correct next step.

Handoff to Producers or Sales Specialists

Route qualified leads to the appropriate producer or team based on Turbo’s process.

Schedule appointments or initiate live transfers when appropriate.

Provide clean notes so the producer understands the customer’s situation before the next conversation.

Avoid overpromising and set accurate expectations about what will happen next.

Follow up on unresolved handoffs or incomplete next steps when assigned.

CRM and Data Quality

Document all calls, attempts, outcomes, dispositions, notes, and next steps accurately and promptly.

Keep lead records clean and complete.

Update lead status according to Turbo’s definitions and workflow.

Flag duplicates, bad data, wrong numbers, opt outs, partner issues, and other exceptions.

Use CRM and dialer tools consistently throughout the day.

Customer Experience

Represent Turbo Insurance Group with professionalism, empathy, and urgency.

Help customers understand why Turbo is reaching out and how Turbo can help with home, auto, umbrella, or related personal insurance needs.

Communicate clearly, listen actively, and ask thoughtful questions.

Handle objections professionally and know when to escalate to a manager or producer.

Respect every customer’s time and communication preferences.

Team and Process Improvement

Share feedback on lead quality, scripts, objections, partner sources, and customer questions.

Participate in call coaching, training sessions, team huddles, and performance reviews.

Meet or exceed activity, contact, qualification, and quality targets.

Stay current on Turbo’s products, carrier marketplace, customer journey, and process updates.

Success Measures

Success will be measured by consistent execution, customer experience, compliance, and the quality of opportunities created for the sales team.

Activity and speed- such as outbound call volume, completed activities, speed to lead, and follow up SLA adherence.

Contact strategy- such as contact strategy completion rate, contact rate, and lead recycling accuracy.

Qualification- such as qualified lead rate, producer accepted handoff rate, appointment set rate, or live transfer rate.

Data and compliance- such as CRM accuracy, disposition completeness, call quality, and opt out or DNC compliance.

Downstream impact-such as quote rate and bound policy conversion from qualified leads, where applicable.

Qualifications

Required-

Strong phone communication skills and comfort making a high volume of outbound calls.

Customer service, inside sales, call center, retail sales, appointment setting, or similar experience.

Ability to follow a structured process and contact strategy.

Strong listening skills and ability to ask clear qualification questions.

High attention to detail and accurate data entry.

Comfortable using CRM, dialer, email, SMS, and productivity tools.

Reliable, coachable, resilient, and self motivated.

Ability to work in a fast paced environment with daily goals and performance feedback.

Professional judgment when handling customer information and communication preferences.

Preferred-

Experience in insurance, mortgage, real estate, financial services, or home services.

Property and Casualty insurance license or willingness to pursue licensing if required.

Experience working warm inbound leads or partner generated leads.

Bilingual English and Spanish communication skills.

Familiarity with personal lines insurance such as home, auto, umbrella, condo, renters, or landlord policies.

Ideal Candidate Profile

The ideal SDR is someone who likes structure, moves quickly, and enjoys talking with people. They are persistent without being pushy, organized without being robotic, and competitive without sacrificing customer experience. They understand that every lead represents a real customer, often in the middle of a time sensitive homebuying process.

Benefits

Medical, dental, vision, 401(k), professional development, licensing support, and other benefits.

Turbo Insurance Group is an equal opportunity employer. We are committed to building a team that represents diverse backgrounds, perspectives, and experiences.

Pay: From $21.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in south phoenix az

Sales Development Representative

Client Response Specialist - (Intake) - Personal Injury

Customer Service Representative - Brazilian Portuguese

Inside Sales Representative

Wireless Customer Service Representative - Paid Training Provided

Customer Service Rep / Call Center / Client Support

Medical Biller/Claims Processing - Patient Support Representative (Home-Based)

Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

Healthcare Call Center Representative (Temp-to-Perm)

Staff Support Representative

Retention Representative - Career Growth

Telemarketing/Appointment Agent

Customer/Partner Services Representative for Christian Ministry

Escalations Call Center Representative

Former Travel Agent - Inbound Sales Opportunity

Auto Customer Service Account Specialist I Bilingual English and Spanish Required

Call Center Representative - Career Growth

Inbound Sales Representative

Customer Service

Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical

I want to receive the latest job alert for call center representative in south phoenix az

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