Top 595 Senior director Jobs in South San Francisco, Ca

Director of Customer Experience
Dutch —Oakland, CA
- $150,000 - $180,000 a year
- Full-time
- Remote
- 8 years
- Presentation skills
- Recruiting
- Disability insurance
- Dental insurance
Quick Apply
1d
Senior Director of Impact and Program
Juma Ventures —San Francisco, CA
- $130,000 - $150,000 a year
- Email
- Hybrid work
- 7 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
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9d
Sr. Director Information Technology
Institute on Aging —San Francisco, CA
- $205,000 - $225,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Senior Director of Clinical Operations & Education
Stanford Health Care- University Health Care Alliance —Newark, CA
- $85.47 - $113.27 an hour
- Full-time
- Background check
- Nursing
- 7 years
- Wellness program
- Disability insurance
Quick Apply
10d
Director of Membership Experience
PTS - Peninsula Temple Sholom —Burlingame, CA
- $105,000 - $125,000 a year
- Full-time
- In-person
- Senior level
- Health insurance
- Dental insurance
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Senior Sales Director
Infuse Hospitality —San Francisco, CA
- $130,000 - $150,000 a year
- Full-time
- Bachelor's degree
- Food service experience
- Contracts
Director of Legal Operations [HE063]
Hiring & Empowering Solutions —Oakland, CA
- From $185,000 a year
- Recruiting
- Senior level
- Leadership
- Paid holidays
- Health insurance
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Business Office Director- Payroll AP/AR required
Ivy Living —Oakland, CA
- $33 - $36 an hour
- Weekends as needed
- Mid-level
- Criminal background check
- Pre-employment physical examination
- Store discount
- COVID-19 protective measures
Quick Apply
1d
Senior Sales Director, Corporate Dining
Infuse Hospitality —San Francisco, CA
- $130,000 - $150,000 a year
- Full-time
- Bachelor's degree
- Food service experience
- Contracts
Senior Director Clinical Quality and Policy
Delta Dental —San Francisco, CA
- $190,254 - $439,724 a year
- Full-time
- Hybrid work
- Background check
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Activities Director
Oakland Heights Senior Living —Oakland, CA
- $25 an hour
- Full-time
- Background check
- Pass drug screening
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
3d
Health Service Director- LVN- San Francisco, CA
Ivy Living —Daly City, CA
- $120,000 - $125,000 a year
- Mid-level
- Criminal background check
- Older adults
- Free parking
- Store discount
Quick Apply
9d
Health Service Director- LVN- San Francisco, CA
Ivy Living —Hayward, CA
- $120,000 - $125,000 a year
- Mid-level
- Criminal background check
- Older adults
- Free parking
- Store discount
Quick Apply
9d
Senior Director – Observability | SRE
Gap Inc. —San Francisco, CA
- Full-time
- System design
- Mentoring
- Senior level
- Store discount
- Employee stock purchase plan
2d
Senior Director, Software Engineering
Collective Health —San Francisco, CA
- $268,000 - $335,000 a year
- Hybrid work
- HIPAA
- Office
- Mentoring
- Health insurance
- 401(k)
Quick Apply
2d
Director or Senior Director, Distribution
EMPIRE —San Francisco, CA
- $100,000 - $150,000 a year
- Customer service
- Office
- Bachelor's degree
- Profit sharing
- Paid holidays
Senior Director, Customer Care
iRhythm Technologies, Inc. —San Francisco, CA
- $198,000 - $258,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Fair chance
Quick Apply
2d
Sr. Director, Technology
Tatcha —San Francisco, CA
- $250,000 - $275,000 a year
- Oracle
- Salesforce
- System design
- Paid holidays
- Disability insurance
Senior Director/ VP, People Operations
Verkada —San Mateo, CA
- $280,000 - $420,000 a year
- System design
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Senior Director, Product Growth
Calendly —San Francisco, CA
- $297,600 - $409,200 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Presentation skills
Quick Apply

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Director of Customer Experience

Dutch -
Oakland, CA

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Job Details

Full-time
$150,000 - $180,000 a year
1 day ago

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Email customer support
Customer retention strategy
Team supervision
Managing teams in a customer support role
Tooling
Performance Reporting
Data reporting
Metrics Reporting
Incident Escalation
Team development
Recruitment and selection
Patient experience leadership
Help desk systems
Recruiting
Relationship management
Leading team collaboration initiatives
Business operations
AI-driven automation
Cross-functional team management
Team motivation (leadership skill)
Cross-functional communication
Senior leadership
Analytics

Full Job Description

About Us

Dutch Vet is transforming veterinary care by making expert treatment accessible anytime, anywhere. Our mission is simple: help every pet live their happiest, healthiest life by connecting pet parents with licensed vets through seamless virtual visits.

We’re the only veterinary telemedicine service that can diagnose, prescribe, and ship medications directly to customers in most states. For less than $100 per year, Dutch offers real relief and convenience for pets and their families.

As one customer put it: “Dutch was the only site that would diagnose and prescribe meds as well as ship the meds.”

Here’s what other customers have said about Dutch Vet:

"The easiest vet visit you'll ever have.”

"More thorough than my in-person vet.”

"No nonsense, quick, easy and friendly veterinarian. Much cheaper than our regular local vet that couldn’t get us in. So glad I found Dutch!"

Backed by world-class investors including Forerunner Ventures, Eclipse Ventures, and Bling Capital, our team is made-up of successful startup founders (Hims, PlushCare, Nasty Gal) with expertise in scaling enterprises (TripAdvisor, Walmart, BARK). Featured in TechCrunch, Forbes, Wired, and Axios, Dutch is setting the standard for quality, accessibility, and compassion in pet care.

The Role

We're looking for a Director of Customer Experience to own the full member journey — from the moment someone signs up to the ongoing relationship we build with them over years of pet care. This is a senior leadership role at the intersection of operations, product, and brand: you'll shape how Dutch members feel at every touchpoint, build and scale the team that makes it happen, and advocate relentlessly for the customer inside the organization.

You'll report directly to the VP of Operations and work closely with Clinical, Product, Engineering, Marketing and Finance to make sure our customer experience isn't just a support function — it's a competitive advantage.

WHAT YOU'LL DO:

Member experience strategy. Define what a world-class Dutch experience looks like across every channel — messaging, email, live support, prescription delivery, and everything in between. Set the vision, build the roadmap, and hold the bar.

Support operations. Lead and grow our CX team, including team leads, support specialists, and CX ops. Own hiring, onboarding, performance management, and team culture. Build systems that scale without sacrificing the warmth and responsiveness that make Dutch different.

Voice of the customer. Own NPS, CSAT, and member retention metrics. Build the listening infrastructure — surveys, tagging, trend analysis — that turns member feedback into actionable product and operational insights. Make sure leadership hears what members are actually experiencing.

Cross-functional advocacy. Partner with Product and Engineering to surface and prioritize member pain points. Partner with Clinical to ensure the handoff between vet care and member support is seamless. Partner with Growth to understand what's bringing members in and what's keeping them.

Tooling and process. Evaluate, own, and improve the tech stack that powers CX — help desk software, CRM, automation, AI-assisted workflows. Build for efficiency without losing the human touch that pet parents need when they're worried about their animals.

Quality and compliance. Ensure support interactions meet Dutch's quality standards, and that the team operates within relevant regulatory guidelines for a telehealth environment.

Core Metrics

NPS
CSAT
Response Times
SLA adherence on all channels (email, chat, live phones, SMS)
Review Site Ratings
Refund Rate
Cancellations & Retention

WHAT YOU'LL BRING:

You have 8+ years of customer experience or customer operations experience, including at least 3 years in a leadership role. You've built and scaled CX teams at a DTC, health, or subscription company — ideally in an environment where the stakes were high and the margin for error was low.

You lead with empathy, but you're also deeply analytical. You know how to use data to diagnose problems, prioritize work, and make the case for investment. You're comfortable presenting to executives and equally comfortable getting into the weeds with your team on a thorny support issue.

You have a strong point of view on what great customer experience looks like — and the experience to back it up. You don't just respond to problems; you build systems that prevent them.

Passion for animals is a genuine plus. Our members are reaching out because they're worried about their pets. The right person for this role feels that weight and uses it as motivation.

Specifically, you bring:

A track record of improving customer retention and satisfaction at scale
Experience owning CSAT, NPS, and related metrics as a business driver — not just a reporting exercise
Strong people leadership: you know how to hire well, develop your team, and build a culture people want to be part of
Experience working in a cross-functional environment where CX doesn't own everything but influences everything
Familiarity with modern CX tooling (Zendesk, Intercom, Kustomer, Gorgias, Gladly) and a strong opinion about how AI and automation should (and shouldn't) be used in member support
Excellent written and verbal communication — you can write a sharp escalation policy and a thoughtful member-facing apology email with equal facility
Comfort in a fast-moving, high-accountability startup environment

WHAT SUCCESS LOOKS LIKE:

In your first 90 days, you've done a deep audit of the current member experience, built relationships across the org, and have a clear picture of the biggest gaps between where we are and where we need to be.

At six months, you have a roadmap the team believes in, the key hires in place, and early movement on the metrics that matter most.

At a year, Dutch members notice the difference — and our data reflects it.

WHY WORK FOR DUTCH?

Competitive salary range between $150,000 - $180,000
Health, Dental, and Vision Insurance
Life and Disability Insurance
Flexible PTO
Mental Wellbeing Options
Robust Holiday Schedule
Retirement savings plan
Growth Opportunities

DUTCH'S GUIDING PRINCIPLES:

Pets First – business and medical decisions are always guided by the pet's best interest. We'll never compromise on pet health and we're all here because we care about their well-being
Agile Like a Cat – We have a bias toward swift action, while maintaining quality and accuracy. For us, that means being able to turn on a dime, like a cat, analyze our options – even ones that may not be on the table – then execute without perfection getting in the way
Creativity is our Catnip – Creativity feeds us and helps us push boundaries to always find better solutions, making the complex more accessible and easier to understand
Be the Human Your Dog Thinks You Are – Be kind, show care for your colleagues, and even if you're an expert - give others context, reinforce the positive, and help them understand.

Dutch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected status. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

senior director jobs in south san francisco, ca

Director of Customer Experience

Senior Director of Impact and Program

Sr. Director Information Technology

Senior Director of Clinical Operations & Education

Director of Membership Experience

Senior Sales Director

Director of Legal Operations [HE063]

Business Office Director- Payroll AP/AR required

Senior Sales Director, Corporate Dining

Senior Director Clinical Quality and Policy

Activities Director

Health Service Director- LVN- San Francisco, CA

Health Service Director- LVN- San Francisco, CA

Senior Director – Observability | SRE

Senior Director, Software Engineering

Director or Senior Director, Distribution

Senior Director, Customer Care

Sr. Director, Technology

Senior Director/ VP, People Operations

Senior Director, Product Growth

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