Property Manager, Emanuel Village - Worcester, MA
General Statement of Duties: Works independently to manage and resolve all site management related issues. This individual should be familiar with housing management, budgeting, housing agency regulations related terminology and have a commitment to community building. Further, this individual must have the demonstrated capacity to work as an active member of a team comprised of on-site and off-site human service providers as well as an active resident community, to participate in joint decision-making processes and to balance competing objectives.
Supervision Received: Reports to Regional Vice President.
Supervision Exercised: Manages direct reports as assigned.
FLSA: Exempt
Essential Functions of the Position: (Any one position may not include all of the duties listed, nor do the listed examples include all duties that may be found in positions of this class).
- Develops, monitors and oversees all site management related programs, policies, plans, rules, regulations, contracts and agreements in accordance with corporate policies.
- Manages financial operations of the site following company and government agency rules, regulations and guidelines.
- Prepares annual operating budget; monitors and performs budget projections.
- Prepares 5 and 20-year capital needs studies.
- Ensures agency regulation compliance and deadlines for documentation.
- Prepares all reports, including monthly management, weekly marketing, delinquency/ occupancy, bad debt write-off, and expense reports.
- Reconciles reports to General Ledger and approves vendor invoices and cash receipt batches.
- Monitors energy/utility consumption.
- Authorizes inventory and maintenance purchases.
- Monitors turnovers and major replacements.
- Special projects as assigned by Regional Vice President.
- Maintain service agreements and current certificates of insurance from vendors.
- Represents Beacon Communities to the public and collaboratively develops a partnership with local public officials, local businesses and agencies.
- Meets with Resident Services Coordinator to establish property work plans and develop course of action.
- Responds to questions and complaints from the public.
- Manages the rental program utilizing forms, documents, and computer programs following company, HUD, and LIHTC, and/or Public Housing guidelines to assure eligibility for continued occupancy.
- Oversees the Administration of the ADA/Section 504 reasonable accommodation policy.
- Oversees leasing process, income certifications/recertifications, and approves agency billing.
- Oversees move-ins/outs, security deposits, transfers, rent changes and Guest Card input into Yardi.
- Oversees or handles evictions when appropriate
- Oversees building, grounds maintenance and security of property and follows company and HUD rules, regulations and guidelines to ensure grounds and units are properly maintained.
- Monitors and ensures execution of all aspects of site safety, accident and insurance reporting and emergency and media training.
- Oversees service orders in Yardi.
- Fosters a positive, active and collaborative relationship with residents and coordinates residents’ services for units.
- Conducts resident meetings.
- Responds to questions and complaints from residents.
- Assists with new resident orientation.
- Investigates complaints, disturbances, violations. Resolves problems.
- Manages staff and oversees hiring, termination, status changes and performance management decisions.
- Conducts performance and compensation appraisals.
- Sets standards for work performance and communicates standards to employees.
- Performs site inspections to update files for continued housing occupancy following company, HUD, and LIHTC rules and regulations, policies and procedures.
- Handles all aspects of site and unit inspections.
- Interacts with housing and human service agency personnel.
- Oversees or conducts and coordinates all marketing activities to promote the property.
- Markets units to prospects, guests, etc.
- Completes market surveys.
- Conducts all resident retention events and activities.
- Conducts outreach to local businesses and organizations to promote the property.
Minimum Qualifications:
Education: Bachelor’s degree in related field (Business Administration, Real Estate or Public Administration preferable), or equivalent knowledge or experience.
Experience: Three years of related work experience. CPHM (Certified Public Housing Manager), LIHTC (Low Income Housing Tax Credit ) or CPM (Certified Property Manager) certification preferable. Experience as a manager or assistant manager of a public or private apartment/condo complex with responsibilities for leasing/admission, maintenance, management of administrative, maintenance or contract employees, or an equivalent combination of education and experience.
Qualifications, Abilities and Skills: Must be familiar with housing management, budgeting, housing agency regulations and if applicable, the Low-Income Housing Tax Credit Program, HUD, and/or Public Housing program. The candidate must possess strong organizational and management skills and the demonstrated ability to work as a critical member of a team that is committed to building strong communities. Proficient with Microsoft Word and Excel. Yardi proficiency preferred. Excellent verbal and written communication skills. Self-motivated, flexible, and detail oriented. Ability to interact effectively with persons of all ethnic and educational backgrounds to include listening, sensitivity to other’s feelings, needs and point of view. Tact and courtesy in all interactions. Ability to speak Mandarin a plus.
Working Conditions: Ability to physically inspect the property in its entirety to include walking/climbing stairs, and ability to withstand all weather conditions. Must respond to ‘after hours’ emergencies.
Special Requirements: Must possess and maintain a vehicle and valid driver’s license with an insurable driving record history to obtain and maintain employment.
Beacon Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
Beacon Management Competencies required for all Management positions: Decision-Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, People Development.
Property Manager (Large Site) Functional Job Competencies required: Job Knowledge, Problem Solving/Analysis, Interpersonal Skills, Computer Skills, Hiring.
Compensation: $66,822 - $72,000 annual salary
Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
Company Overview:
Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income-housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.
At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.
Benefits Offered:
At the core of Beacon Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.
As a regular, full time employee at Beacon you can expect:
- Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
- Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
- Retirement planning. We offer a 401k program with a company match.
- 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
- Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!
Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E-Verify program.
