Top 66 Epic Jobs in Southfield, Mi

Call Center Specialist
EPIC Health System LLC —Southfield, MI
- $20 an hour
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Medical Receptionist (Metro Detroit Area)
EPIC Health System —Southfield, MI
- High school diploma or GED
- Travel
- Cleaning
Quick Apply
Medical Assistant - Detroit
EPIC Health System —Detroit, MI
- Vital signs
- Continuous improvement
- Organizational skills
- AD&D insurance
- Disability insurance
Quick Apply
School Psychologist 2026-2027 SY
Epic Special Education Staffing —Plymouth, MI
- $51.75 - $59.51 an hour
- Full-time
- School experience
- US work authorization
- Fair chance
- Continuing education credits
- Paid holidays
Quick Apply
6d
School Psychologist 2026-2027 SY
Epic Special Education Staffing —Redford, MI
- $51.75 - $59.51 an hour
- Full-time
- School experience
- US work authorization
- Fair chance
- Continuing education credits
- Paid holidays
Quick Apply
Clinical Trainer
EPIC Health System LLC —Southfield, MI
- Full-time
- Bilingual
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
12d
Payroll & Benefits Specialist
EPIC Health System LLC —Southfield, MI
- Overtime
- HIPAA
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
12d
Instructional Designer
EPIC Health System LLC —Southfield, MI
- Full-time
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
7d
Social Media & Content Marketer
EPIC Health System LLC —Southfield, MI
- Full-time
- Research
- Mid-level
- In-person
- Paid holidays
- Health insurance
Quick Apply
Quality Specialist
EPIC Health System —Southfield, MI
- Mid-level
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Vice President of Operations
EPIC Health System LLC —Southfield, MI
- Full-time
- 7 years
- Bachelor's degree
- Travel
Quick Apply
22h
Director of Operations _ Primary Care Service
EPIC Health System LLC —Southfield, MI
- Full-time
- Nursing
- 5 years
- Internal Medicine
- Paid holidays
- Disability insurance
Quick Apply
Data & Reporting Analyst
EPIC Health System LLC —Southfield, MI
- Full-time
- Mid-level
- Finance
- SQL
- Paid holidays
- Disability insurance
Quick Apply
Quality Assurance, Compliance & Audit Manager
EPIC Health System LLC —Southfield, MI
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Healthcare Clinical Administrator (APP)
EPIC Health System LLC —Southfield, MI
- Full-time
- Mid-level
- Outpatient experience
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Office Assistant Manager (Metro Detroit Area)
EPIC Health System —Southfield, MI
- Mid-level
- 3 years
- Clinic
Quick Apply
Medical Assistant- Ukrainian/Russian Speaking
EPIC Health System LLC —Southfield, MI
- Full-time
- Vital signs
- English
- Entry level
- AD&D insurance
- Disability insurance
Quick Apply
Behavioral Health Specialist - LPC/LMSW
EPIC Health System LLC —Southfield, MI
- Full-time
- Hybrid work
- Background check
- Adults
- LPC
- Health insurance
- Dental insurance
Quick Apply
2d
Director of Health Plan Operations and Growth
EPIC Health System LLC —Southfield, MI
- Full-time
- Background check
- 3 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
Highly Complex Lab Clinical Technician
EPIC Health System LLC —Southfield, MI
- Full-time
- Computer literacy
- Bachelor's degree
- Travel
Quick Apply

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Call Center Specialist

EPIC Health System LLC -
Southfield, MI

Quick Apply

Job Details

Full-time
$20 an hour

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Electronic health records (EHR) management
Phone communication
Client rapport building
High school diploma or GED
Client interaction via phone calls

Full Job Description

Job Title: Call Center Specialist

Location: Southfield, Michigan (On-site)
Employment Type: Full-Time

Be the Voice of Patient Care at EPIC Health

At EPIC Health, every patient interaction matters. From the first phone call to post-visit follow-up, we believe exceptional care begins with exceptional service.

As a Call Center Specialist, you are the first point of contact for our patients—setting the tone for their entire healthcare experience. This role is ideal for a customer service professional who thrives in a fast-paced, high-volume call environment and is passionate about helping others.

You will provide empathetic support, clear communication, and efficient solutions to ensure every patient interaction is seamless, respectful, and positive.

What You’ll Do

Be the Voice and Advocate for Our Patients

Serve as the primary point of contact via phone for patients across multiple clinic locations.
Provide professional, empathetic, and solution-oriented support.
Handle high call volumes while maintaining quality and accuracy.
De-escalate concerns and ensure patients feel heard, valued, and supported.

Appointment Scheduling & Care Coordination

Schedule, reschedule, and confirm patient appointments efficiently.
Provide patients with clear instructions regarding visits, documentation, and next steps.
Coordinate communication between providers, clinics, pharmacies, and external partners.
Support pre- and post-visit workflows including reminders and follow-ups.

Patient Records & Documentation

Accurately enter and update patient information in Electronic Health Record (EHR) systems.
Maintain strict adherence to HIPAA and confidentiality standards.
Document all patient interactions clearly and thoroughly.

Remove Barriers & Improve Access

Identify and address barriers to care such as scheduling conflicts or access issues.
Guide patients to appropriate services, resources, or departments.
Support patients with clear explanations of services and processes.

Service Excellence & Performance

Deliver a high-quality patient experience on every call.
Meet performance metrics including call volume, response time, and patient satisfaction.
Collaborate with clinic and administrative teams to improve workflows and reduce delays.
Participate in training and continuous improvement initiatives.

What You Bring

Required Qualifications

High school diploma or GED.
Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare, banking, hospitality, or retail preferred).
Strong verbal communication skills with a professional phone presence.
Excellent interpersonal skills with the ability to build trust quickly.
Strong organizational and multitasking abilities.
Comfortable with technology, including EHR systems (training provided).
Ability to thrive in a fast-paced, team-oriented environment.

Preferred Qualifications

Experience in a healthcare call center or medical office setting.
Experience with appointment scheduling and patient coordination.
Familiarity with EHR systems.
Experience handling escalated calls or difficult situations.

Why Join EPIC Health?

At EPIC Health, we are transforming how healthcare is delivered—focusing on compassion, accessibility, and comprehensive care for the communities we serve.

We believe service is not a department—it’s a culture. As a Call Center Specialist, you play a direct role in improving access to care and ensuring patients feel supported from their very first interaction.

You’ll join a mission-driven organization that values teamwork, accountability, and growth—where your work directly impacts lives.

What We Offer

Competitive compensation
Comprehensive benefits package (Medical, Dental, Vision)
Short- and Long-Term Disability, Life & AD&D Insurance
401(k) retirement plan
Paid Time Off, Holidays, Vacation, Personal, and Sick Leave
Professional and personal development opportunities
Employee recognition and assistance programs
Supportive, high-performance team environment

Ready to Make an Impact?

If you’re passionate about delivering exceptional service and want to be the voice that guides patients through their healthcare journey, we’d love to hear from you.

Apply today and grow with EPIC Health.

Quick Apply

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epic jobs in southfield, mi