Top 9 Open dealer exchange Jobs in Southfield Mi

Customer Support Specialist
Open Dealer Exchange —Southfield, MI
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Automotive Training Specialist
Open Dealer Exchange —Southfield, MI
- Full-time
- Mid-level
- Office
- Project management
Client Success Onboarding Specialist
Open Dealer Exchange —Southfield, MI
- Full-time
- Mid-level
- Office
- Project management
Implementation Specialist
Open Dealer Exchange —Southfield, MI
- Full-time
- Mid-level
- Office
- Project management
Automotive Repair and Technical Support Advisor
Accenture —Auburn Hills, MI
- $27 - $42 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Identity and Access Management Architect
Open Dealer Exchange —Southfield, MI
- Hybrid work
- Computer science
- Computer Science
- 5 years
Senior .NET Software Developer
Open Dealer Exchange —Southfield, MI
- Full-time
- Azure
- 5 years
- SQL
Cybersecurity Architect
Open Dealer Exchange —Southfield, MI
- Hybrid work
- Computer science
- Computer Science
- 5 years
Senior .NET Software Developer (Southfield, MI)
Open Dealer Exchange —Southfield, MI
- Full-time
- Azure
- Office
- SQL

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Hourly Production Team Member - Temporary Full-Time - Macomb County
Ford Motor Company —Sterling Heights, MI
Use hand, power tools, or scanners to install parts on vehicles or vehicle components or locating and obtaining parts for customer orders.
From $21 an hour
Hourly Production Team Member - Temporary Full Time - Wayne County / SE Michigan
Ford Motor Company —Dearborn, MI
Use hand, power tools, or scanners to install parts on vehicles or vehicle components or locating and obtaining parts for customer orders.
From $21 an hour

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Morning Receptionist
Hopewell Federal Credit Union —Heath, OH
Receives and screens telephone calls and visitors. Receives and screens telephone calls. Responsible for performing a wide variety of clerical and receptionist…
$16 - $17 an hour
Quick Apply
1d
Account Services Specialist I
Ultimus Fund Solutions —Columbus, OH
Series 6 license is an asset. Bachelor’s degree in business administration or a related field. 1-3 years of experience in client services or a related field.
$50,000 - $60,000 a year
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Customer Support Specialist

Open Dealer Exchange -
Southfield, MI

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Description:

CUSTOMER SUPPORT SPECIALIST

About 700Credit

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take initiative as an employee and to be innovative. 700Credit offers an excellent compensation/benefit package.

Summary

700Credit is searching for a highly motivated Customer Support Specialist to join our team in Southfield, MI. As a Customer Support Specialist, you are a key contributor in delivering an exceptional support experience to our end users. As a member of the Support team, you will be responsible for diagnosing issues and providing timely resolutions for our customers. Ensuring that each interaction results in a clear, effective, and professional solution is critical to maintaining a high level of customer satisfaction. You will use your problem-solving skills and technical knowledge to troubleshoot and resolve common issues such as username and password problems, website navigation challenges, and other user support needs. Your ability to communicate technical solutions in a user-friendly manner will ensure a smooth and positive experience for every customer. This role is essential to the continued success of 700Credit’s expansion efforts and will have a direct impact on achieving company goals.

Responsibilities

Provide front-line customer interaction and support: Engage directly with customers to address inquiries, concerns, and service requests related to products and solutions.
Diagnose and resolve technical issues efficiently: Gather information, analyze symptoms, and provide timely resolutions for a wide range of user issues, including login problems and website functionality.
Document all customer interactions accurately: Use the case management tool to record details of each customer contact, ensuring thorough and consistent documentation.
Escalate complex issues to appropriate teams: Identify issues requiring additional expertise and escalate them to Level 2 support in a timely and effective manner.
Perform follow-up communication and callbacks: Follow up with customers to ensure issue resolution and complete scheduled callbacks as needed.
Manage case queue and meet performance goals: Monitor open tickets and work towards exceeding team metrics, including response time, resolution rate, and customer satisfaction.
Stay current on system updates and processes: Keep up-to-date with system changes, product enhancements, and internal updates to provide accurate and relevant support.
Collaborate with cross-functional teams: Work closely with departments such as sales, compliance, and implementation to ensure consistent communication and issue resolution.
Promote customer retention through solutions: Offer alternative solutions when appropriate, aiming to retain and support long-term customer relationships.
Identify potential leads for the sales team: Recognize and relay potential sales opportunities uncovered during support interactions.
Participate in after-hours support coverage: Provide support outside of standard business hours as required to ensure continuous customer assistance.

Requirements:

Preferred Skills & Experience

1 to 3 years of experience in a client-facing or customer service role
High school diploma or equivalent required; Bachelor’s degree preferred
Demonstrated ability to stay focused and manage multiple priorities effectively
Strong team player with the ability to work independently when needed
Excellent interpersonal and client relationship-building skills
Experience with case management systems and CRM tools is a plus
Comfortable working in a structured, performance-driven environment with a commitment to high ethical standards
Exceptional verbal and written communication skills
Confident and professional phone presence

Apply Now

Refine Your Search

open dealer exchange jobs in southfield mi

Customer Support Specialist

Automotive Training Specialist

Client Success Onboarding Specialist

Implementation Specialist

Automotive Repair and Technical Support Advisor

Identity and Access Management Architect

Senior .NET Software Developer

Cybersecurity Architect

Senior .NET Software Developer (Southfield, MI)

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