Top 76 It service manager Jobs in Southlake Tx

Service Desk Manager
Alliance Defending Freedom —Dallas, TX
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
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10d
Senior Service Delivery Manager
Fujitsu —Richardson, TX
- $136,920 - $176,040 a year
- Azure
- Computer Science
- 11+ years
- 401(k)
Manager - Technology Support Services (2025-2026)
Keller ISD —Fort Worth, TX
- Full-time
- Heavy lifting
- Office
- 3 years
Service Delivery Manager (Data Center Hardware)
Computacenter —Plano, TX
- $135,000 - $165,000 a year
- 5 years
- Bachelor's degree
- Travel
IT Service Desk Lead
Performance Food Group —Westlake, TX
- $23 - $29 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Service Delivery Project Manager (Remote)
DataBank —Dallas, TX
- Full-time
- Remote
- Mid-level
- Communication skills
- Time management
- Paid holidays
- Disability insurance
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IT Service Delivery & End User Operations Manager
Scottish Rite for Children —Dallas, TX
- Weekends as needed
- Hospital
- 5 years
- Analysis skills
Service Delivery Manager - Plano, Texas- Onsite
Nile Global Inc —Plano, TX
- Full-time
- Computer Science
- Bachelor's degree
- In-person
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IT Service Desk Manager
University of North Texas —Denton, TX
- From $51,744 a year
- Online Application
- Mid-level
- Windows
- 3 years
Systems Technician
Integris —Bedford, TX
- Full-time
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
1d
Senior IT Field Technician (Texas Travel Required)
Allegiance Mobile Health —Carrollton, TX
- Full-time
- Hybrid work
- Windows
- Driver's License
- Travel
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10d
IT Service Desk Supervisor
University of North Texas —Denton, TX
- $40,884 a year
- Full-time
- Classroom
- Computer literacy
- Mid-level
3d
Senior Engagement Manager, Professional Services, AWSI
Amazon Web Services, Inc. —Dallas, TX
- $153,600 - $207,700 a year
- Full-time
- 5 years
- AWS
- Presentation skills
- AD&D insurance
- Health insurance
Field Service Lead
Cognizant —Irving, TX
- Full-time
- Hybrid work
- Mid-level
- Windows
- Mentoring
8d
ServiceNow ITOM Lead
LTM —Dallas, TX
- $90,000 - $120,000 a year
- Remote
- Azure
- Windows
- AWS
- Paid parental leave
- Paid holidays
Quick Apply
0000008652.IT MANAGER III.INFO TECH SERVICES
Dallas County —Dallas, TX
- Full-time
- Clean driving record
- Computer Science
- 3 years
Check Cashing and Money Services Manager
Populus Financial Group, Inc. —Irving, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Health insurance
- Paid time off
Quick Apply
Manager Tech Services-Nuclear
Vistra Corporate Services Company —Irving, TX
- Online Application
- Hybrid work
- Computer science
- Computer Science
- 3 years
Senior Manager, Portfolio Delivery - HR Service Delivery
Keurig Dr Pepper —Frisco, TX
- $130,700 - $185,000 a year
- Email
- 5 years
- Continuous improvement
- Agile
- Mileage reimbursement
- Paid parental leave
Desktop Support Technician II
SOUTHWEST TRANSPLANT ALLIANCE —Dallas, TX
- Monday to Friday
- Azure
- Computer Science
- HIPAA
Quick Apply

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it service manager jobs near southlake tx

Service Desk Manager

Alliance Defending Freedom -
Dallas, TX

Quick Apply

Job Details

$92,000 - $147,900 a year
10 days ago

Benefits

Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 4% Match
401(k) matching
Life insurance

Qualifications

Managing technical support teams
Customer communication
iOS support
Team supervision
Linux support
Managing teams in a customer support role
iOS
Windows
Supervising experience
Desktop (troubleshooting support)
Productivity software
AI-driven automation
Desktop administration

Full Job Description

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose—to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we're a fit for you.

Locations: Scottsdale, AZ / Lansdowne, VA / Dallas, TX

Team Overview

In this role, you are responsible for managing the Service Desk function and IT Support team across our US and international offices. Our Service Desk team diagnoses, tracks, and resolves Tier 1 & 2 technical issues for the ministry staff, and escalates advanced technical support issues to Security, Infrastructure, and Engineering teams to address.

The ideal candidate is someone who excels at leading dispersed teams and isn't afraid to be hands-on tackling tickets alongside the team. You are passionate about providing excellent customer service to staff members, radiating Christ's character in all interactions. Lastly you are up for the challenge of moving the Service Desk from a reactionary IT function to a strategic department by driving innovation and process improvements.

Key Responsibilities

Manage and oversee a team of Technical Support Specialists, ensuring the Service Desk team is meeting stated service level agreements (SLAs) with excellence across the organization.
Analyze Service Desk activities and develop tools and process improvements to optimize service and team performance, including daily, weekly, and monthly reports on Service Desk productivity.
Be the key driver in supporting the ITSM framework and champion Continuous Improvement.
Responsible for escalation and follow-up of Service Desk tickets, working to reduce or eliminate recurring tickets.
Perform a high level of local support for onsite personnel as well as remote support using remote control tools. Supported platforms include all ministry software, hardware, and network systems.
Coordinate with Team Leads, IT personnel, and vendors as required to address issues related to existing IT systems and implementations of new IT technologies.
Determine the root cause of problems and identify workarounds or permanent fixes, ensure workarounds and permanent fixes are documented and communicated.
Ensure effective and prompt communication throughout the process of all Service Desk cases.
Manage and track inventory for assets (PCs, phones, Macs, iPads, etc.) and consumables (cameras, keyboard/mouse, monitors, etc.)
Ensure inventory levels (min/max) are being kept and updated per location, and update those levels as needed.
Create, update, and enforce the use of standard operating procedures and policies by all team members.
Leverage AI-assisted support tools and automation to improve first-contact resolution and reduce average handle time.
Maintain, expand, and champion the self-service knowledge base to empower end users and reduce recurring, repetitive tickets.
Travel to various US and European offices.

As a Team Leader you will:

Act as a servant leader by training, encouraging, coaching, and developing your Team Members. Foster a spirit of trust and innovation in your team.
Meet regularly with your Team Members to discuss their progress and complete Career Path Discussions.
Approve PTO requests, time cards, and expense reports.

Minimum Qualifications

Bachelor's degree in computer science, information technology, or a related field or equivalent experience.
5+ years experience in desktop/systems support or IT service management, as well as 2+ years of supervisory experience.
Excellent written and verbal communication skills and ability to communicate effectively with end-users in non-technical terms.
Proven technical troubleshooting and problem-solving skills.
Experience with Microsoft, Linux, Windows and iOS and other common operating systems and software applications.
Familiarity with AI-assisted support and productivity tools (e.g., Claude, Copilot, or similar).
Ability to assist and/or coach team members and end-users with advanced technical issues.
Ability to travel as needed (~10-15%)

Preferred Qualifications

ITIL Foundation certification preferred

Pay & Benefits

At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.

Want to Know More About ADF?

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Refine Your Search

it service manager jobs in southlake tx

Service Desk Manager

Senior Service Delivery Manager

Manager - Technology Support Services (2025-2026)

Service Delivery Manager (Data Center Hardware)

IT Service Desk Lead

Service Delivery Project Manager (Remote)

IT Service Delivery & End User Operations Manager

Service Delivery Manager - Plano, Texas- Onsite

IT Service Desk Manager

Systems Technician

Senior IT Field Technician (Texas Travel Required)

IT Service Desk Supervisor

Senior Engagement Manager, Professional Services, AWSI

Field Service Lead

ServiceNow ITOM Lead

0000008652.IT MANAGER III.INFO TECH SERVICES

Check Cashing and Money Services Manager

Manager Tech Services-Nuclear

Senior Manager, Portfolio Delivery - HR Service Delivery

Desktop Support Technician II

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