Top 367 Patient experience manager Jobs in Southport Nc

PATIENT EXPERIENCE MANAGER - Wilmington, NC
Crothall Healthcare —Wilmington, NC
- $55,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Quick Apply
9d
RN Night Shift
Carolina Dunes Behavioral Health —Leland, NC
- $39 - $41 an hour
- Full-time
- CPR Certification
- Nursing
- Management
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse (part-time)
Carolina Dunes Behavioral Health —Leland, NC
- Part-time
- CPR Certification
- Nursing
- Management
Quick Apply
14d
Physician Extender – Athletic Trainer Certified
EMERGEORTHO, P.A. —Wilmington, NC
- Full-time
- CPR Certification
- BLS Certification
- HIPAA
Quick Apply
5d
TERRITORY MANAGER - EAST COAST
Cyrex Laboratories, LLC —North Carolina
- $65,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
1d
Director of Clinical Services
Confidential —Wilmington, NC
- From $95,000 a year
- Full-time
- Background check
- 5 years
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
RN - PRN
Carolina Dunes Behavioral Health —Leland, NC
- Part-time
- CPR Certification
- Nursing
- Psychiatry
Quick Apply
Medical Assistant
Summit Spine and Joint Centers —Supply, NC
- Full-time
- Vital signs
- Clinic
- Bachelor's degree
Quick Apply
Medical Assistant
EMERGEORTHO, P.A. —Wilmington, NC
- Overtime
- CPR Certification
- Word processing
- BLS Certification
- Health savings account
- Paid holidays
Quick Apply
14d
Registered Nurse
Carolina Dunes Behavioral Health —Leland, NC
- Full-time
- CPR Certification
- Nursing
- Management
Quick Apply
Private Duty Nurse
MGA Homecare —Wilmington, NC
- Mid-level
- Home Health
- Reliable transportation
Quick Apply
Part Time Pharmacy Technician
Harris Teeter —Wilmington, NC
- Part-time
- 18 years or older
- HIPAA
- High school diploma or GED
RN Clinical Manager Home Health $10k Sign on Bonus
Amedisys —Leland, NC
- $82,000 - $90,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Mileage reimbursement
- Paid parental leave
RN Field Supervisor- Pediatric Home Care
BAYADA Home Health Care —Wilmington, NC
- Monday to Friday
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Full Time Pharmacy Certified Technician
Harris Teeter —Wilmington, NC
- Full-time
- 18 years or older
- HIPAA
- Mid-level
10d
Territory Manager - Myrtle Beach SC - Wilmington NC
Kestra Medical Technologies Inc. —Wilmington, NC
- $100,000 a year
- Extended hours
- Background check
- Marketing
- Hospital
- Health insurance
- Dental insurance
7d
Population Health Analyst - Full-Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- Microsoft Access
- Research
- Mid-level
Surgery Scheduler
EMERGEORTHO, P.A. —Wilmington, NC
- Full-time
- Anatomy knowledge
- Surgery
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
1d
Patient Accounts Manager
J Arthur Dosher Memorial Hospital —Southport, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Quick Apply
Department Manager - Primary Care - MJ/FP - Full Time
Wilmington Health PLLC —Carolina Beach, NC
- Full-time
- Customer service
- Primary Care
- Mid-level

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PATIENT EXPERIENCE MANAGER - Wilmington, NC

Crothall Healthcare -
Wilmington, NC

Quick Apply

Job Details

Full-time
$55,000 - $60,000 a year
9 days ago

Benefits

Commuter assistance
Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
Employee discount
Life insurance
Retirement plan
Pet insurance

Qualifications

Coaching
Employee relationship building
Training & development

Full Job Description

Salary: $55,000-$60,000

Other Forms of Compensation:

Pay Grade: 12

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

Job Summary:

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit

Maintains and supports client satisfaction at a level that ensures account retention

Administers required client/customer surveys and responds in a timely and effective manner

Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives

Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs

Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)

Ensures compliance with all regulatory agencies (CMS, JCAHO)

Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success

Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts

Works closely with on-site management team to reach operational goals

Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize

Participates in all Patient Experience Department learning sessions including monthly educational webinars

Provides recognition for employee when programs are implemented with success

Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success

Compose patient satisfaction reports as needed to management.

Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred

2-3 years in-servicing experience in customer service training

Hospitality and healthcare experience preferred

3-4 years experience in service-oriented operations

Good coaching and on the job training skills required

Excellent organizational skills and ability to multi-task essential

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1553289

Crothall Healthcare

RANDY ERPELDING

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Refine Your Search

patient experience manager jobs in southport nc

PATIENT EXPERIENCE MANAGER - Wilmington, NC

RN Night Shift

Registered Nurse (part-time)

Physician Extender – Athletic Trainer Certified

TERRITORY MANAGER - EAST COAST

Director of Clinical Services

RN - PRN

Medical Assistant

Medical Assistant

Registered Nurse

Private Duty Nurse

Part Time Pharmacy Technician

RN Clinical Manager Home Health $10k Sign on Bonus

RN Field Supervisor- Pediatric Home Care

Full Time Pharmacy Certified Technician

Territory Manager - Myrtle Beach SC - Wilmington NC

Population Health Analyst - Full-Time

Surgery Scheduler

Patient Accounts Manager

Department Manager - Primary Care - MJ/FP - Full Time

I want to receive the latest job alert for patient experience manager in southport nc

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