Top 1413 Records manager Jobs in Sparks, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Hospice RN Case Manager - Registered Nurse
Lifecare Home Health Family —Reno, NV
- Full-time
- Nursing
- OSHA
- RN License
- Health insurance
- 401(k)
Quick Apply
Landscape Designer/ Estimator
Action Lawn & Landscape LLC —Reno, NV
- $65,000 - $72,800 a year
- Overtime
- Clean driving record
- Microsoft Outlook
- CAD
Quick Apply
6d
Physical Therapist
Concentra —Carson City, NV
- $110,000 - $120,000 a year
- Full-time
- Computer literacy
- Writing skills
- Physical & Rehabilitation Medicine
- Continuing education credits
- Commuter assistance
Registered Nurse (RN)
Advanced Health Care of Reno —Reno, NV
- $40 - $45 an hour
- Part-time
- Skilled nursing facility
- Vital signs
- RN License
Quick Apply
7d
Pharmacist
PharMerica —Reno, NV
- $135,200 - $143,520 a year
- Full-time
- Mid-level
- Bachelor's degree
- Leadership
- Health insurance
- Dental insurance
Business Development Representative, Geochemistry
ALS Global —Reno, NV
- $54,000 - $59,000 a year
- Online Application
- Clean driving record
- Mid-level
- Office
- Disability insurance
- Health insurance
Construction Operations Manager
KODIAK ROOFING & WATERPROOFING —Sparks, NV
- $93,694 - $140,540 a year
- Full-time
- Construction site
- Pass drug screening
- Office
- Paid training
- Health savings account
Restaurant General Manager (Start as a Restaurant Manager Trainee)
Taco Bell DG Smith Enterprises, Inc. —Reno, NV
- $17.50 - $23.00 an hour
- Full-time
- Background check
- Hospitality
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Warehouse Technician
ALS Global —Reno, NV
- Online Application
- Clean driving record
- Computer literacy
- Writing skills
Recreational Therapist Manager
Willow Springs Center —Reno, NV
- $80,856 - $121,285 a year
- Full-time
- Experience working with individuals with developmental disabilities
- HIPAA
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Animal Care- Admissions Assistant PT 28 hours
Pet Network Humane Society —Incline Village, NV
- $17 - $19 an hour
- Part-time
- Google Workspace
- Clean driving record
- English
- 401(k) matching
- Employee discount
Quick Apply
CDL-A Local P&D Driver – Home Daily
Oak Harbor Freight Lines —Reno, NV
- $29.98 - $33.17 an hour
- Overtime
- Customer service
- Local
- English
- Paid holidays
- Health insurance
Quick Apply
2d
USA- HSE Coordinator
ALS Global —Reno, NV
- Online Application
- Computer literacy
- Mid-level
- Continuous improvement
10d
Dual Licensed Therapist
Willow Springs Center —Reno, NV
- Full-time
- LMFT
- Licensed Clinical Social Worker
- Mid-level
- Paid training
- Health savings account
Quick Apply
Territory Service Merchandiser
ECMD —Reno, NV
- $24 an hour
- Full-time
- Clean driving record
- Customer service
- Merchandising
- Paid holidays
- Health insurance
1d
CDL Class A Instructor Trainer
160 Driving Academy —Carson City, NV
- $28 - $30 an hour
- 8 hour shift
- Background check
- DOT physical examination
- CDL A
- Dental insurance
- Referral program
Quick Apply
Lead System Specialist (Controls & Automation)
Ascent LLC —Reno, NV
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
Part Time Program Manager - Washoe School District
Right at School —Sparks, NV
- $19 - $22 an hour
- Part-time
- Background check
- Management
- Current TB test
- Disability insurance
- Health insurance
Quick Apply
10d
MGR - Sterile Processing
Sierra Medical Center —Reno, NV
- $33.57 - $41.96 an hour
- Full-time
- Acute care
- Management
- Hospital
- Relocation assistance
- Health insurance
Quick Apply

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

records manager jobs in sparks, nv

Director, Member Advocate Center

Hospice RN Case Manager - Registered Nurse

Landscape Designer/ Estimator

Physical Therapist

Registered Nurse (RN)

Pharmacist

Business Development Representative, Geochemistry

Construction Operations Manager

Restaurant General Manager (Start as a Restaurant Manager Trainee)

Warehouse Technician

Recreational Therapist Manager

Animal Care- Admissions Assistant PT 28 hours

CDL-A Local P&D Driver – Home Daily

USA- HSE Coordinator

Dual Licensed Therapist

Territory Service Merchandiser

CDL Class A Instructor Trainer

Lead System Specialist (Controls & Automation)

Part Time Program Manager - Washoe School District

MGR - Sterile Processing

I want to receive the latest job alert for records manager in sparks, nv

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