Top 826 Terminal manager Jobs in Sparks, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Operations Manager
Oak Harbor Freight Lines —Sparks, NV
- Full-time
- Computer literacy
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
2d
Executive Director $5,000k Sign On
Brookdale Senior Living Inc. —Reno, NV
- $100,940 - $128,580 a year
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Executive Director - Senior Living Community
LeaderStat —Reno, NV
- $135,000 a year
- Email
- Customer service
- Residential
- Senior level
Quick Apply
Assistant Director of Property Operations
Grand Sierra Resort and Casino —Reno, NV
- $85,000 - $100,000 a year
- Weekends as needed
- 6 years
- Writing skills
- Driver's License
Quick Apply
9d
Supply Chain Supervisor
JCPenney —Reno, NV
- $57,000 - $133,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Typing
- Paid holidays
- Health insurance
Philanthropy Director
NEVADA HUMANE SOCIETY —Reno, NV
- $95,000 a year
- Full-time
- Senior level
- Leadership
- Paid holidays
- Disability insurance
13d
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
General Manager
Sparks Residence Inn by Marriott —Sparks, NV
- $85,000 - $95,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Driver's License
- Profit sharing
- Health insurance
Quick Apply
14d
Distribution Warehouse Operations Manager
PetSmart —Reno, NV
- $87,000 - $133,000 a year
- 12 hour shift
- 18 years or older
- Mid-level
- Forklift
- Health insurance
- Tuition reimbursement
Director Of Food Services
Boys & Girls Club of Truckee Meadows —Reno, NV
- $83,000 - $90,000 a year
- Full-time
- Background check
- School experience
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
8d
Senior Operations Manager, Fulfillment
Grove Collaborative —Reno, NV
- $110,000 - $120,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- 3 years
- Health insurance
- Dental insurance
Quick Apply
9d
Operations Manager, 4PL Fulfillment
Cart.com, Inc. —Reno, NV
- Overtime
- Inventory management
- Mid-level
- US work authorization
Quick Apply
Service Manager
Empire Cat —Reno, NV
- $76,747.00 - $103,723.50 a year
- Email
- Sales
- English
- Mid-level
Quick Apply
Operations Manager
Kodiak Roofing & Waterproofing, LLC —Sparks, NV
- $93,694 - $140,540 a year
- Full-time
- Construction site
- Pass drug screening
- Mid-level
- Paid training
- Health savings account
General Manager - New Store Opening!
Green Thumb —Sparks, NV
- Weekends as needed
- 5 years
- Word processing
- HIPAA
Quick Apply
11d
Administrative Director
ADAMS AND ASSOCIATES INC —Reno, NV
- $100,000 a year
- Full-time
- 18 years or older
- Current TB test
- 5 years
Quick Apply
2d
Service Center Manager, US
FLSmidth, Inc. —Reno, NV
- Full-time
- 7 years
- Engineering
- ERP systems
1d
Director of Health and Social Policy, Guinn Center
University of Nevada, Reno —Reno, NV
- $85,000 - $125,000 a year
- Full-time
- Background check
- Residential
- Master's degree
- Disability insurance
- Health insurance
1d
Field Service Project Manager
Clean Harbors —Sparks, NV
- $51,875.00 - $166,628.75 a year
- Online Application
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Health insurance

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terminal manager jobs near sparks, nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

terminal manager jobs in sparks, nv

Director, Member Advocate Center

Operations Manager

Executive Director $5,000k Sign On

Executive Director - Senior Living Community

Assistant Director of Property Operations

Supply Chain Supervisor

Philanthropy Director

Director of Customer Service

General Manager

Distribution Warehouse Operations Manager

Director Of Food Services

Senior Operations Manager, Fulfillment

Operations Manager, 4PL Fulfillment

Service Manager

Operations Manager

General Manager - New Store Opening!

Administrative Director

Service Center Manager, US

Director of Health and Social Policy, Guinn Center

Field Service Project Manager

I want to receive the latest job alert for terminal manager in sparks, nv

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