Top 6 Helpdesk technician Jobs in Spokane, Wa

IT Support Analyst
NEFCO Construction Supply LLC —Spokane, WA
- $33 - $38 an hour
- On call
- Computer Science
- Mid-level
- Office
Quick Apply
Service Advisor - AN Chevrolet Spokane Valley
AutoNation —Spokane Valley, WA
- $50,000 - $120,000 a year
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
5d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Post Falls, ID
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Industrial Maintenance Technician
Real Alloy —Post Falls, ID
- Overtime
- Computer literacy
- Mid-level
- Forklift
- Paid holidays

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IT Support Analyst
NEFCO Construction Supply LLC —Spokane, WA
Education: Bachelor’s degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional…
$33 - $38 an hour
Quick Apply
IT Operations Specialist
Middle River Power, LLC. —Spokane, WA
Provide Tier 1 and Tier 2 help desk support to end users, including basic troubleshooting of hardware, software, and network issues.
From $60,000 a year
Quick Apply

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
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IT Support Analyst

NEFCO Construction Supply LLC -
Spokane, WA

Quick Apply

Job Details

$33 - $38 an hour

Qualifications

Customer communication
IT user and group management
GPO
Incident management software
Windows
Customer support ticket management
Telephone systems
Ticketing system technical support
Mobile devices

Full Job Description

Description:

NEFCO is seeking a motivated and experienced IT Customer Experience Analyst to join our IT team. The ideal candidate will be a self-starting, professional individual dedicated to providing exceptional IT support. This role acts as a critical escalation point, handling advanced technical issues and supporting core infrastructure. The position is primarily responsible for delivering skilled onsite technical assistance to the assigned location and nearby branches, while also providing comprehensive remote and onsite support to all other company locations and colleagues.

Key Responsibilities

1. Advanced Technical Support & Escalation

Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team.
Perform advanced diagnostics, testing, and repair of complex hardware and software issues on devices including desktops, laptops, printers, phones, and mobile devices.
Take ownership of escalated support requests from the Tier 1 team and see them through to resolution.
Utilize remote control software to efficiently assist off-site staff and colleagues at branch offices.
Support key business software including the Microsoft Office suite, Epicor Eclipse, and Adobe Products.
Mentor and assist Tier 1 technicians with challenging issues to foster team skill development.

2. Advanced Service Request & Incident Management

Act as the first point of contact for all incoming IT support requests.
Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced environment.
Document all support issues, user communications, and resolutions comprehensively within the IT ticketing system.
Escalate complex issues to other IT teams as appropriate, ensuring a smooth hand-off.

3. Hardware & Software Lifecycle Management

Deploy new hardware systems and software applications for new hires and as part of employee upgrade cycles.
Configure and deploy company-approved mobile devices to colleagues.
Assist with the tracking and management of IT hardware and software inventory.
Contribute to the efficient and proper disposal of retired or expired hardware in accordance with company policy.

4. Service Delivery & Documentation

Deliver an outstanding and professional customer service experience to all Tiers of the organization, from entry-Tier to executive leadership.
Maintain clear, timely, and professional communication with end-users regarding the status of their requests.
Create and maintain documentation for technical processes, findings, and resolutions.

5. General Duties

Participate in a rotating on-call schedule to provide after-hours support.
Adhere to all IT policies and procedures.
Perform other related duties as assigned.

Requirements:

Preferred Qualifications

Experience: A minimum of 4 years working in a Desktop Support or similar IT support role.
Education: Bachelor’s degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience.
Technical Skills:
- Proficiency with Windows Operating Systems.
- Experience with VoIP systems and current mobile devices (iPhone & Android).
- Experience with ticketing systems is required.
- Experience with Dell business-class hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse is considered a plus.
- Experience with Active Directory and Group Policy Management.
- Working knowledge of Office 365 Enterprise suite (Exchange, Teams, SharePoint, MFA).
- Experience with Freshservice or other ITSMs.
Professional Skills:
- Excellent verbal and written communication skills, strong problem-solving abilities, and meticulous documentation habits.
- Proven ability to work effectively both independently and as part of a team.
Preferred Certifications: IT Certifications such as A+, Network+, Security+, CCNA, or CCENT.

Additional Requirements

Ability to occasionally travel to other company sites within driving distance (mileage will be reimbursed).
Must be able to handle multiple inquiries and requests in a fast-paced environment.
The ability to occasionally lift and move equipment and boxes weighing up to 40+ pounds.

Quick Apply

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helpdesk technician jobs in spokane, wa

IT Support Analyst

Service Advisor - AN Chevrolet Spokane Valley

Now Hiring IT and Telecom Field Technicians

Industrial Maintenance Technician

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