Top 4 Learning and development program manager Jobs in Spokane, Wa

Emergency Communications Training & Quality Manager
City of Spokane —Spokane, WA
- $90,493.92 - $128,599.92 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Disability insurance
10d
Learning & Development Specialist
Morrison-Maierle —Spokane, WA
- $60,000 - $90,000 a year
- Mid-level
- Office
- Driver's License
- Paid parental leave
- AD&D insurance
Quick Apply
2d
Assistant Director, Teaching & Learning
Cheney Public Schools —Cheney, WA
- $140,609 - $165,918 a year
- Extended hours
- Doctoral degree
- High school
- Ability to walk for extended periods
- Travel reimbursement
- AD&D insurance
1d

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Emergency Communications Training & Quality Manager

City of Spokane -
Spokane, WA

Apply Now

Job Details

Full-time
$90,493.92 - $128,599.92 a year
10 days ago

Benefits

Paid training
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Pension plan
Employee assistance program
Vision insurance
Life insurance
Retirement plan
Pet insurance

Qualifications

Staff supervision
Call center experience
Quality assurance
Bachelor's degree
Team management

Full Job Description

EMERGENCY COMMUNICATIONS TRAINING & QUALITY MANAGER JOB SUMMARY:

The City of Spokane is hiring a Training & Quality Manager for the SUN911 department to direct, manage, and coordinate training and quality assurance programs for Emergency Communications.

EMERGENCY COMMUNICATIONS TRAINING & QUALITY MANAGER BENEFITS:

Medical
Dental
Vision
Life Insurance
Long-Term Disability Insurance
Flexible Spending Account
AFLAC
Defined Benefit Pension Plan
Deferred Compensation
Legal Shield/ID Shield
Pet Insurance

EMERGENCY COMMUNICATIONS TRAINING & QUALITY MANAGER MINIMUM QUALIFICATIONS

Education: A bachelor’s degree from an accredited four-year college or university with major course work in business administration, public administration, operations management, psychology, communications or a closely related field; and
Experience: Two years of call center training and quality management experience OR four years of training and quality experience with a public safety agency with supervisory responsibility.
Equivalency: We may accept different combinations of education and experience. We welcome job seekers with relevant backgrounds to apply.

Background Check:

All applicants are subject to a thorough background investigation, including but not limited to criminal history and pre-employment drug screening.

Licenses and Certifications:

Individuals in this classification must obtain and maintain all required certifications in approved emergency communications protocols and software to include: the Washington State Public Safety Telecommunicator certification, Emergency Dispatch certification, ED-Q certification, and ACCESS II certification. Note: Certification and training is paid for by the City of Spokane.

EMERGENCY COMMUNICATIONS TRAINING & QUALITY MANAGER JOB DUTIES AND RESPONSIBILITIES

This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

Program management responsibility for Emergency Communications training and quality programs. Develop, implement, evaluate, and oversee ongoing related programs.
Hires, manages, and mentors training and quality assurance staff. Recommends inclusion or removal of mentors from the mentor program as new hires move to independent call taking.
Develop, implement, evaluate, and maintain a new hire training and mentor program that prepares new hires for success.
Coordinate with Human Resources for disciplinary actions to include termination of new hire employees who do not successfully complete training.
Establish policies and procedures in accordance with applicable laws, and industry best practices.
Conduct quality assurance audits on calls, chats, and systems. Ensuring compliance with policies, and guidelines, and best practices.
Review work conducted by Spokane 911 team by engaging in day-to-day operations of the department.
Conducts needs assessments to identify training needs and create ongoing training. Implementing and evaluating training effectiveness.
Track and analyze call data, training records and audit outputs. Identifying trends in issues that impact outcomes and mitigating issues.
Works with operations to schedule ongoing training for existing staff. Coordinates outside trainings as necessary.
Develop staffing through training, coaching, and mentoring to improve outcomes.
Provides input and manages training and quality budgets.
Participates in public education programs.
Performs related work as required.

Please click "apply" to view the Civil Service examination details on the official job posting.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status. As a Fair Chance employer, City of Spokane does not conduct initial background screening for non-public safety positions.

Benefits:

Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Apply Now

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learning and development program manager jobs in spokane, wa

Emergency Communications Training & Quality Manager

Learning & Development Specialist

Assistant Director, Teaching & Learning

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