POSITION: Inside Sales & Service Manager
LOCATION: Denver, CO
SCHEDULE: Monday-Friday, day shift
PAY: Competitive base salary D.O.E, + incentive
Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1
Paid Sick Time: per state guidelines
Management position: Yes
At OrePac we work as a team, we love to serve our communities, and we want to help you grow and achieve a healthy work-life balance! We are a wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. We seek motivated and dynamic individuals who exemplify excellence in quality, trust, value, and service. If that sounds like you, we would love to have you as a part of our team!
The Inside Sales & Service Manager is responsible for providing daily direction and assignments for the Inside Sales Representatives and Service Technician(s). This position will work directly with their immediate supervisor and have full authority in all areas regarding staffing, employee engagement and development, and accountability.
WHAT WE OFFER:
Medical & Dental Insurance up to 70% Employer Paid
Vision Insurance
HSA with up to $1,000 annual Employer Contribution
401K with up to 3.5% Employer Contribution
Personal Time Off (PTO) and Paid Holidays
FREE Life & Disability Insurance
FREE Employee Assistance Program (EAP)
FREE Gym Membership
Employee Discount
WHAT YOU WILL DO:
Manage staffing in accordance with applicable federal and state laws and the organization’s policies and procedures. Responsibilities include: interviewing, hiring, orientation, training, performance reviews, rewarding and disciplining employees (including termination), development of employees, addressing complaints, and resolving personnel issues.
Responsible for leading and directing the Inside Sales and Service teams with limited participation in daily functions, including: taking customer phone calls, performing order entry, and pro-actively selling.
Serve as the Point of Contact (POC) for service tickets and customer concerns. Responsible for data input of the service ticket, scheduling, and routing. Manage the service calendar for resolution through OrePac Service. Responsible for coordinating with Operations to resolve delivery errors, short shipments, returns of the damaged product, and other related issues.
Collaborate with Service/Field Technicians to troubleshoot service-related issue. Coordinate necessary materials and tools to resolve issues and schedule Field/Service Technicians to follow up.
Prepare and participate fully in training sessions, meetings, skill building, and professional development classes.
Support the Sales Manager with resource planning, reporting, territories, and communications for the assigned team.
Develop and maintain a thorough knowledge of OrePac’s pricing structure and services, including confirmation of pricing delivery to customers.
Develop an effective and productive working relationship with Outside Sales Representatives, Territory Managers, Operations, and office support personnel. Encourage and assist in their training and development when possible.
Responsible for daily huddle-up with Inside Sales and Service team to provide daily and weekly updates and targets.
Responsible for maintaining a database of target customers to schedule showroom displays, trainings, and installation trainings for Service/Field Technicians.
Take leadership and direction from branch management and communicate to employees.
Partner with Product Management, Outside Sales, Operations Manager, and Sales Management to develop forecasting to meet branch and sales objectives.
WHAT YOU WILL BRING:
- Demonstrated ability to resolve escalated customer concerns and complaints in a professional, effective, and timely manner.
- Ability to write routine reports and correspondence.
- Must be able to work in a fast-paced, team-oriented environment with the ability to re-prioritize throughout the day while maintaining a positive attitude.
- Ability to motivate, positively influence, and inspire team members and others within the branch.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to calculate figures such as discounts, interest, commissions, area, and volume.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Knowledge base in building materials is preferred. Specific knowledge of doors is required.
- Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
- Great organizational skills with an eye for detail and the ability to make decisions that are in line with OrePac standards.
- Strong customer service orientation and high level of attention to detail.
- Ability to continuously develop knowledge of the industry and competition within a given market and the ability to channel that knowledge to pivot sales objectives, tactics, and strategies.
- Demonstrated capability to develop strong interpersonal working relationships and work in ateam environment.
WHO WE ARE:
Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.
At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.
OrePac Building Products provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. OrePac supports a safe and drug-free workplace and may administer a pre-employment background check.
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