Ideal Candidate: The Account Coordinator I serves as a key point of contact for assigned customer accounts, supporting daily operational and logistics activities while ensuring accurate documentation, timely communication, and adherence to applicable regulations and company procedures. This role is ideal for an entry-level operations professional who thrives in a fast-paced, service-oriented environment and is eager to develop within the logistics and dangerous goods industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Serve as the primary point of contact for assigned customer accounts, providing timely communication, accurate updates, and high-quality service.
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Respond to customer phone calls and emails within established service-level expectations (within two hours), maintaining a professional and customer-focused approach.
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Communicate effectively with customers, vendors, and internal teams via phone, email, in person, or during facility visits.
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Prepare, review, and maintain shipment and planning documentation (import and export), including bills of lading, commercial invoices, packing lists, and certificates of origin.
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Track shipments and proactively identify and escalate delays or disruptions while keeping customers informed.
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Perform accurate data entry and maintain up-to-date operational and logistics records in C2C and BC system.
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Conduct freight audits and prepare bill-pay documentation in a timely and accurate manner.
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Ensure compliance with job breakdowns, work instructions, SOPs, and all applicable regulatory requirements.
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Collaborate with other Coordinators and cross-functional teams to support daily operations.
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Perform other duties as assigned.
QUALIFICIATIONS AND EDUCATION REQUIREMENTS
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1–2 years of relevant experience in operations, logistics, customer coordination, or administrative support; experience within custom packing, crating, logistics, or dangerous goods–related industries preferred.
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High school diploma or GED (accredited) required.
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Proficiency in Microsoft Office (Outlook, Word, Excel) required.
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Strong data entry and documentation experience, with an emphasis on accuracy.
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Ability to work effectively in a fast-paced environment and manage multiple tasks and changing priorities.
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Basic familiarity with hazardous materials or regulated environments preferred.
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Basic knowledge or exposure to applicable regulations (DOT, IATA, IMDG, or other federal/state guidelines) preferred.
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Experience with C2C & BC software or similar operating systems preferred.
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Ability and willingness to successfully complete IATA and IMDG training within 90 days of hire.
KNOWLEDGE SKILLS AND ABILITIES
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Strong customer service orientation with a focus on quality and professionalism.
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High attention to detail with strong organizational and time-management skills.
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Excellent verbal and written communication skills.
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Ability to communicate clearly and professionally across all levels of the organization.
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Strong interpersonal skills with the ability to build and maintain effective working relationships.
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Analytical and problem-solving abilities.
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Adaptable, patient, and able to manage changing priorities.
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Ability to work effectively under pressure while maintaining accuracy and professionalism.
DIRECT REPORTS
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This position has no direct reports.
WORK ENVIRONMENT AND SAFETY EXPECTATIONS
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Work is performed primarily in an office environment, with routine use of computers, phones, and standard office equipment.
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Position may require occasional presence in warehouse, production, or customer facility areas to support operations, audits, or coordination activities.
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Must comply with all company safety policies, work instructions, SOPs, and regulatory requirements applicable to office and operational environments.
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Required to maintain clean, organized, and professional workspaces, including shared office and operational areas.
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Must follow all safety signage, access controls, and hazard-awareness procedures when entering non-office areas.
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Required to wear appropriate Personal Protective Equipment (PPE) when in operational or warehouse environments, including but not limited to safety footwear, high-visibility apparel, eye protection, or hearing protection, as applicable.
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Expected to identify and promptly report safety hazards, incidents, or near-misses to supervision or the QHSE department.
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Must conduct all work in a manner that supports safe operations, regulatory compliance, and protection of company and customer property.
PHYSICAL REQUIREMENTS
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Ability to sit for extended periods of time while working at a computer workstation.
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Ability to use hands and fingers to operate computers, keyboards, telephones, and other office equipment.
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Ability to read, review, and interpret documentation in electronic and paper formats.
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Ability to communicate verbally and in writing, including participating in phone calls, meetings, and customer communications.
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Ability to stand, walk, bend, and move about operational or warehouse areas on an occasional basis.
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Ability to lift and carry up to 10-15 pounds occasionally, such as files, office materials, or documentation.
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Ability to navigate stairs, aisles, warehouse, and work areas safely when required for operational support or facility visits.
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Visual and auditory ability sufficient to perform job duties safely and accurately, with or without reasonable accommodation.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
WORK SCHEDULE
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Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for occasional Saturdays, overtime, or adjusted hours as needed to meet operational demands.
Additional Notes
The responsibilities listed above describe the general nature and level of work performed by employees in this role. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
Equal Opportunity Employer
DGM Services, Inc. is an equal opportunity employer. We provide employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law
