Top 94 Software support Jobs in Spring, Tx

Customer Support Specialist - 100% Remote!
Converge Technology Solutions —Houston, TX
- Full-time
- Remote
- High school diploma or GED
- Mentoring
- Typing
1d
IT Support Specialist
Augment Professional Services —Cypress, TX
- $40,000 - $60,000 a year
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
Customer Escalation Specialist - Networking
Hewlett Packard Enterprise —Spring, TX
- $18.61 - $39.42 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Bachelor's degree
9d
Customer Support Specialist
DealerBuilt —Houston, TX
- Full-time
- Remote
- Management
- Analysis skills
- Bachelor's degree
- Health savings account
- AD&D insurance
Deployment Support Specialist - Houston, TX
Zedcor Security Solutions —Houston, TX
- $21.50 - $23.00 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Windows
Quick Apply
10d
IT Technical Support
Matrix Medical Management —Spring, TX
- Background check
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
IT Onsite Support Specialist
Keller North America, Inc. —Houston, TX
- $54,000 - $57,500 a year
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
Technical Support Specialist
Booth and Associates —The Woodlands, TX
- Computer Science
- Research
- Mid-level
Quick Apply
Tier 1 Technical Support Specialist
Pure IT CUSO —Tomball, TX
- Full-time
- Hybrid work
- Associate's degree
- 2 years
- Communication skills
9d
IT Support Specialist
Hermann Services —Houston, TX
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Communication skills
IT Support Analyst
Venterra Realty —Houston, TX
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Tech
CDI PRODUCTS LLC —Humble, TX
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
3d
IT Support Desk Operator
The Reynolds Company —Houston, TX
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
IT Support Specialist
WHC Energy Services —The Woodlands, TX
- Computer Science
- Up to 50% travel
- Office
Quick Apply
End User Support Specialist II
Stewart Title Guaranty Company —Houston, TX
- Online Application
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
IT Support Specialist
Hermann Forwarding —Houston, TX
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Communication skills
Quick Apply
Data Center Technician 1
DataBank —Houston, TX
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
3d
IT Support Specialist
Comfort Systems USA (Corporate) —Houston, TX
- Full-time
- Google Workspace
- Mid-level
- Office
Computer Systems Analyst
Farouk Systems Inc —Houston, TX
- On call
- Azure
- Computer Science
- Office
Quick Apply
Operational Support
Five Rivers IT, Inc. —Houston, TX
- Mid-level
- Office
- Microsoft Office
Quick Apply
10d

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software support jobs near spring, tx

Customer Support Specialist - 100% Remote!

Converge Technology Solutions -
Houston, TX

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Content creation for technical audiences
Email customer support
Technical support via phone
Phone communication
Technical documentation
Customer support
Typing
Productivity software
Technical support via email
Technical writing experience within technology
Task assignment
Client interaction via phone calls

Full Job Description

Practice: Managed Services
Position Title: Customer Support Specialist
Position Location: Remote
Reports to: Team Lead Customer Support

Job Summary:
Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. The work hours for this role are Monday thru Friday 11:30am CST – 8:00pm CST

FLSA Status:
Non-Exempt.

Essential Functions:

Provides first level support for inbound Interactions and requests from end users, staff and patients.
Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service.
Participate in and adhere to all standard operating procedures.
Assists with the development and improvement of work instructions, procedures, and documentation.
Exceptional Attendance is a must.
Mentor and assist with training new Customer Support Specialists.
Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures.
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Provide feedback of intelligence gained through customer interactions.
Make or suggest updates to the Knowledge within the Knowledge Management databases.
Other duties as assigned.

Required Skills/Abilities/Competencies

Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.
Technical writing experience
Innovative, team-oriented problem solver.
Excellent interpersonal and customer service skills. Strong commitment to providing quality service.
Excellent organizational, time management and follow through skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Experience troubleshooting Microsoft Office.
Ethical and Critical Thinking.
Ability to type at least 25 words a minute.

Education and Experience:

High school diploma or equivalent.
2 years’ experience working in a customer service role preferred but not required.
Call Center experience preferred but not required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Now

Refine Your Search

software support jobs in spring, tx

Customer Support Specialist - 100% Remote!

IT Support Specialist

Customer Escalation Specialist - Networking

Customer Support Specialist

Deployment Support Specialist - Houston, TX

IT Technical Support

IT Onsite Support Specialist

Technical Support Specialist

Tier 1 Technical Support Specialist

IT Support Specialist

IT Support Analyst

Desktop Support Tech

IT Support Desk Operator

IT Support Specialist

End User Support Specialist II

IT Support Specialist

Data Center Technician 1

IT Support Specialist

Computer Systems Analyst

Operational Support

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