Top 3 Senior desktop support technician Jobs in Spring Tx

Senior Systems Engineer
Prime ITS, Inc —Houston, TX
- $60,000 - $80,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Senior Service Desk Analyst
A Houston Company —Spring, TX
- $30 - $40 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Computer science
- Microsoft Outlook
- Disability insurance
- Health insurance
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2d
Senior IT Technician
Infrastructure Consulting & Engineering —Houston, TX
- Weekends as needed
- Clean driving record
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply

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Senior Systems Engineer

Prime ITS, Inc
Houston, TX

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Customer communication
Microsoft Certified: Azure Fundamentals
Equipment troubleshooting
Windows
Bachelor's degree
Computer hardware
Remote access software
Desktop administration

Full Job Description

About Us

Prime ITS Inc. has been a trusted technology partner in the Houston area since 1993. Originally founded as Prime Computers, we incorporated as Prime ITS, Inc. in 2012. We specialize in delivering high-quality IT support, cybersecurity, and technology consulting to small and medium-sized businesses.

We bring enterprise-level IT practices and solutions to the small business sector — at small business prices. Our experience has allowed us to build efficient infrastructure and streamlined processes that keep our pricing competitive while maintaining exceptional service levels and keeping our clients productive and secure.

Senior Systems Engineer

As a Senior Systems Engineer at Prime ITS, you will deliver high-quality technical support to our clients while serving as a mentor and technical leader for our support team. In an industry that never stops evolving, you will continuously expand your expertise and help develop both your peers and our clients.

This is an exciting opportunity for a driven, solutions-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Position Overview

The Senior Systems Engineer reports to the Technical Operations Manager and plays a key role on our collaborative team. You will provide both remote and onsite support for PCs, servers, networking equipment, firewalls, and desktop applications across a wide variety of small to medium-sized organizations.

This role serves as an escalation point for complex technical issues. You will handle everything from routine desktop support to advanced server, network, and cloud infrastructure challenges. You will work directly with clients of all technical levels and act as a mentor to junior technicians. This position is based at our Houston, TX headquarters.

Key Responsibilities

Core Technical Support:

Provide IT support for internal systems and client network infrastructure
Perform remote and onsite hardware and software installations
Support Microsoft technologies (Windows Server, Exchange, SQL, SharePoint, Microsoft 365, Azure, etc.)
Manage virtualization platforms (VMware, Microsoft Hyper-V)
Handle network-level support including WAN/LAN, routers, firewalls, and security solutions
Administer self-hosted and cloud-based solutions
Support disaster recovery solutions (Veeam, StorageCraft, Acronis, etc.)
Manage remote access technologies (VPN, Remote Desktop Gateway, Azure Virtual Desktop)
Monitor system alerts and respond promptly through service tickets
Administer and maintain our remote monitoring and management (RMM) platform
Maintain detailed documentation for client systems and infrastructure
Communicate effectively with clients regarding incident status, upcoming changes, and outages

Additional Responsibilities:

Continuously improve customer satisfaction and service delivery
Work escalated issues and projects that require advanced expertise
Mentor and support junior technical staff
Contribute to the design, maintenance, and enhancement of internal systems and customer-facing cloud environments
Document internal processes and procedures
Stay current with emerging technologies through continuous learning
Drive projects to completion with minimal supervision

Requirements

8+ years of progressive IT experience
Managed Services Provider (MSP) experience is highly preferred
Professional IT certifications preferred: Microsoft (MS-900, MS-100, MS-101, AZ-900, AZ-104), SonicWall CSSA, Meraki ECMS, Cisco CCNA, VMware VCP, Security+, or similar
Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users
Excellent diagnostic, troubleshooting, and problem-solving abilities
Ability to multi-task and adapt quickly in a fast-paced environment
Self-motivated with a strong sense of ownership
BA/BS degree in Computer Science or related field preferred

What We Offer

Competitive salary based on experience and qualifications
Employer-paid Health Insurance
Vision and Dental Insurance available
Performance-based incentives
Generous Vacation & Sick Time
Excellent opportunities for career advancement in a growing company

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off

License/Certification:

Microsoft Certified: Azure fundamentals (Preferred)

Willingness to travel:

25% (Required)

Work Location: In person

Quick Apply

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senior desktop support technician jobs in spring tx

Senior Systems Engineer

Senior Service Desk Analyst

Senior IT Technician

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