Universal Banker
M&T Bank —Westfield, MA
- $18.68 - $31.14 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
Banking Specialist I - Float
New Valley Bank & Trust —Springfield, MA
- $18 - $21 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Disability insurance
- Health insurance
Quick Apply
13d
Teller Supervisor
Beacon Bank —Springfield, MA
- $20.50 - $32.12 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
8d
Assistant Branch Manager
Beacon Bank —Agawam, MA
- $21.55 - $36.63 an hour
- Microsoft Excel
- Microsoft Outlook
- Inventory management
FVP - Cash Management Group
PeoplesBank —Holyoke, MA
- $175,000 - $200,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
Universal Banker - Tolland, CT
M&T Bank —Tolland, CT
- $20.55 - $34.25 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
Bilingual Universal Banker (English and Spanish)
M&T Bank —Hartford, CT
- $20.55 - $34.25 an hour
- Full-time
- Computer literacy
- Writing skills
- Office
Assistant Branch Manager
American Eagle Financial Credit Union Incorporated —East Hartford, CT
- $27 - $30 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
- Tuition reimbursement
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Banking Specialist I - Float
New Valley Bank & Trust —Springfield, MA
The Banking Specialist I position is an entry level position. Oversite of cash drawer between vault and teller line. Maintains security of cash drawer.
$18 - $21 an hour
Quick Apply
13d
Banking Center Specialist
Country Bank for Savings —Ludlow, MA
Must acquire and maintain a Notary Public license and active registration with the Nationwide Mortgage Licensing System. Generous total paid time off, and more.
$22 - $29 an hour
Quick Apply
1d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Operations Manager
UNION SAVINGS BANK —Columbus, OH
The purpose of the Operations Manager is to manage and support the operations teams for the Lending department. Coordinate scheduling with support staff.
Quick Apply
9d
Teller
First Commonwealth Bank —Columbus, OH
A valid driver’s license and ability/willingness to travel regionally. A. Engage in productive conversations on inbound calls and at the drive thru.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for banking operations in springfield, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Universal Banker

M&T Bank -
Westfield, MA

Apply Now

Job Details

Full-time
$18.68 - $31.14 an hour

Qualifications

High school diploma or GED

Full Job Description

Overview:

Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.

Primary Responsibilities:

Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.

Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

Explain the high-level criteria used to decision loan applications.

Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.

Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.

Resolve and accurately log all customer complaints in the appropriate system.

Review, approve and help resolve Consumer and Business Banking customer overdrafts.

Accurately complete customer transactions.

Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience

Strong verbal communication skills

Strong interpersonal skills

Ability to interact with varying customers (consumer to small business)

Ability to effectively handle difficult customer conversations

Well-organized

Proven time management skills

Proven prioritization skills

Ability to work under critical time constraints in a team environment

Proficiency with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Proven referral and/or sales ability

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Westfield, Massachusetts, United States of America

Apply Now

Refine Your Search

banking operations jobs in springfield, ma

Universal Banker

Banking Specialist I - Float

Teller Supervisor

Assistant Branch Manager

FVP - Cash Management Group

Universal Banker - Tolland, CT

Bilingual Universal Banker (English and Spanish)

Assistant Branch Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for banking operations in springfield, ma

Explore jobs in more locations

Location

Job Seeker Tools

Employer Tools

Browse

Stay Connected