Top 37 Helpdesk support Jobs in Springfield, Ma

Systems Administrator III - DevOps
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- 6 years
- DevOps
- Office
- Tuition reimbursement
- Work from home
4d
Identity & Access Management Engineer
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Tuition reimbursement
- Work from home
Customer Service/ Helpdesk Associate
Qureos Inc —Springfield, MA
- $27 - $28 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Communication skills
Desktop Field Technician
GS Lab —Springfield, MA
- $70,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Office
- Driving
- Health insurance
- Dental insurance
Quick Apply
7h
Help Desk Technician
Kinsley Power Systems —East Granby, CT
- $26 - $32 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- 2 years
Quick Apply
Help Desk Technician
Suzor IT —East Windsor, CT
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply
3d
IT Help Desk Professional
The Aero ALL-GAS Company —Hartford, CT
- Part-time
- Office
- Windows
- Residential
- Paid holidays
- Health insurance
Quick Apply
Help Desk Support Technician
NuAxis Innovations —Hadley, MA
- Online Application
- Mid-level
- 1 year
Data Architect
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Computer Science
- 5 years
- Research
- Tuition reimbursement
- 401(k) matching
Dev Ops Engineer III
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Office
- SQL
- Travel
- Tuition reimbursement
- Work from home
Director, Data Platforms
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Computer science
- Computer Science
- System design
- Tuition reimbursement
- Work from home
Project Manager III
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Office
- 8 years
- Analysis skills
- Tuition reimbursement
- Work from home
Helpdesk Support
Acusensus United States —East Hartford, CT
- Full-time
- Mid-level
- 3 years
- Databases
- Health insurance
- Dental insurance
Quick Apply
16h
Assistant Computer Systems Administrator
Connecticut Federal Public Defender —Hartford, CT
- $69,642 - $100,992 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
Desktop Support Technician
Ovation Workplace Services Inc —Hartford, CT
- $47,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
10d
Senior Support Technician
Paragus Strategic IT —Hadley, MA
- $74,000 - $130,000 a year
- Full-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
EMR HELPDESK SPECIALIST - FULLTIME
InterCommunity Health Care —East Hartford, CT
- Full-time
- Adults
- Mid-level
- Residential
- Health savings account
- AD&D insurance
Quick Apply
Multinational Network Manager
The Hartford —Hartford, CT
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
IT Project Coordinator
UBEO, LLC —Hartford, CT
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health savings account
- AD&D insurance
Senior Software Engineer, Core Experiences - Hartford, CT, USA
Speechify —Hartford, CT
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation

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Systems Administrator III - DevOps

Farm Credit Financial Partners -
Springfield, MA

Apply Now

Job Details

Full-time
4 days ago

Benefits

Tuition reimbursement
Work from home
401(k) matching

Qualifications

Bachelor's degree in management information systems
Network troubleshooting
6 years
Bachelor's degree in information technology
Management Information Systems
Automation
RESTful API
DevOps
Database backup and recovery
IT system monitoring
Equipment troubleshooting
PaaS
Software installation
Enterprise software support
Programming languages
Bachelor's degree
Technology management
Decision making
SaaS platforms
Mentoring
Vendor relationship management
Contingency planning
Vendor communication
Data backup
System development
Application Maintenance
Typing
Network infrastructure management
Senior level
SaaS

Full Job Description

POSITION SUMMARY: The Systems Administrator III in this position is responsible for the maintenance, monitoring, troubleshooting, enhancement, development and installation of the DNA compute, storage, databases, and backups. This position requires technical expertise, solid troubleshooting, and vendor management skills. The Systems Administrator III will participate in a daytime and rotational after-hours support schedule as needed and is expected to perform complex technical tasks within the designated role.
DUTIES AND RESPONSIBILITIES:
· Manages and maintains the DNA application, infrastructure maintenance, Oracle database, application upgrades and data purges.
· Designs innovative solutions within the environment using existing or new software and/or hardware, including automation capabilities.
· Acts as second-level support to help monitor and troubleshoot the DNA functions, its network, database environments, and communications infrastructure.
· Resolves customer issues, including through SQL scripting, and collaborates with Association staff to support application features.
· Engages vendor(s) as required during system maintenance, troubleshooting and problem resolution.
· Provides mentoring to team members as needed.
· Provides on-call and backup support for existing systems and functions.

ADDITIONAL RESPONSIBILITIES
· Keeps up with new and emerging technologies.
· Reviews the environment and recommends enhancements to provide benefit to FPI (Financial Partners Inc) or its customers.
· Communicates technical information clearly in both verbal and written form to technical and non-technical audiences.
· Provides cross-functional assistance as needed to other operational areas of FPI.
· Assists in troubleshooting DNA network problems and security issues.
· Other related duties as assigned.

MINIMUM KNOWLEDGE AND EDUCATION REQUIREMENTS:
· Bachelor’s degree in IT, MIS, CS, or a related discipline and typically 6+ years of related technical experience; OR 14+ years of related technical experience.
· Related technical certifications preferred.
· Experience working with the technologies referenced in the Duties and Responsibilities section.
· Knowledge of SaaS (Software as a Service), PaaS, and IaaS solutions preferred.
· Knowledge of Microsoft Server OS, Active Directory, and scripting languages (PowerShell, REST API,etc.) preferred.
· Understanding of Disaster Recovery and Business Continuity planning preferred.

ESSENTIAL FUNCTIONS
· Ability to report to work in person and to attend work-related functions/activities.
· Ability to work at a desk and use a computer for extended periods.
· Ability to lift, carry, and move objects up to 10 pounds occasionally.
· Ability to occasionally travel as required.
· Ability to type and utilize various software programs efficiently and operate general office equipment.
· Ability to work in an office setting with moderate noise levels.
· Additional physical demands include, but may not be limited to, frequent talking or hearing, occasional push/pull, stoop/kneel, bend/twist, and reach to retrieve or move items in a typical office environment.
· Must be able to work scheduled hours and overtime as needed.
· Hybrid or remote work arrangements
o This role has been designated as a Hybrid role, which gives employees the opportunity to work from home on Mondays and Fridays and working in the office on Tuesdays, Wednesdays, and Thursdays.
o Please note that the Company retains the right to change a position’s designation at any time.
o Exceptions to the designated work arrangement may be made based on business needs
· Ability to concentrate and focus on details when reviewing documents, analyzing data, and performing computer-based tasks.
· Ability to manage multiple tasks and deadlines while maintaining accuracy and efficiency.
· Ability to problem-solve efficiently and make sound decisions.
· Ability to manage job-related stress and interactions with clients, colleagues, or external parties.
· Ability to communicate ideas clearly in both verbal and written form.
· Ability to work with others in a collegial and collaborative manner

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REASONABLE ACCOMMODATION : Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their position

***All roles require periodic travel to Springfield, MA for company meetings, events, and team activities***

For over 25 years, Farm Credit Financial Partners, Inc. (FPI) has provided technology products and services to the Farm Credit System. We care deeply about the agricultural credit associations (ACAs) we serve through our mission of delivering trusted technology solutions to help American agriculture thrive. As a customer-owned service organization, we support ACAs from Maine to California with over 62,000 customer-members and over $40 billion in loan volume . Everyone here contributes to the success of our customers, and to the vibrant culture that makes FPI a great place to work. Throughout the year, you will find us having fun and jamming out to FPI’s band, coming together to support local charities, and celebrating our wins together.

We offer a robust benefits package that includes competitive earnings, hybrid and remote work options, tuition reimbursement, generous 401(k) matching, and development opportunities through company-sponsored trainings and certifications.

Come grow with us: financialpartners.com .

Salary is determined based on a range of factors, including relevant experience, specific skills, demonstrated knowledge, and abilities. We strive to offer equitable and competitive compensation that reflects each candidate’s unique qualifications. Compensation ranges are subject to change based on factors such as market data, industry trends, and internal equity considerations.

Farm Credit Financial Partners Inc., participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once a candidate has accepted a job offer to work in the U.S. and completed the Form I-9. For more information on E-Verify, please contact DHS: dhs.gov/e-verify

Farm Credit Financial Partners, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, national origin, sex or gender, religion, pregnancy, marital status, status as a veteran, sexual orientation, gender identity, disability, or any other characteristic protected by law. EEO / Disabilities / Veterans

#FPI

Apply Now

Refine Your Search

helpdesk support jobs in springfield, ma

Systems Administrator III - DevOps

Identity & Access Management Engineer

Customer Service/ Helpdesk Associate

Desktop Field Technician

Help Desk Technician

Help Desk Technician

IT Help Desk Professional

Help Desk Support Technician

Data Architect

Dev Ops Engineer III

Director, Data Platforms

Project Manager III

Helpdesk Support

Assistant Computer Systems Administrator

Desktop Support Technician

Senior Support Technician

EMR HELPDESK SPECIALIST - FULLTIME

Multinational Network Manager

IT Project Coordinator

Senior Software Engineer, Core Experiences - Hartford, CT, USA

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