Job Overview
PenFed is hiring a (Hybrid) Reporting Manager, Member Tax & Unclaimed Property at our Eugene, Oregon or Alexandria, Virginia service center. This role supports the management of PenFed's information reporting to members, beneficiaries, state and federal government agencies. Key responsibilities include year-end tax reporting; escheatment/unclaimed property reporting; Puerto Rico year-end tax reporting; reporting and remitting required withholding payments; reconciling withholding accounts (federal, state, Puerto Rico, etc.); and supporting the Senior Manager in reviewing compliance procedures (including examinations), recommending improvements, and implementing process enhancements using AI and automation technologies.
Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
- Lead and mentor staff responsible for year-end reporting for credit union members worldwide, including Puerto Rico, and review and prepare substitute forms for Puerto Rico government approval.
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Manage escheatment/unclaimed property reporting and due diligence; identify and implement process improvements.
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Partner with Estate Accounts to ensure accurate tax reporting for deceased members and beneficiaries; calculate reportable amounts.
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Coordinate with IT, vendors, and the IRS to develop and produce year-end forms and notices (e.g., 1098/1099 series, 5498, IRA FMV, backup withholding).
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Monitor federal/state/Puerto Rico reporting and withholding requirements (including IRS bulletins and unclaimed property updates) and drive compliance actions.
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Assist in the development and maintenance of reporting policies, procedures, and correction protocols; provide training and partner across departments to implement changes.
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Track reporting timelines and resourcing; review production outputs and escalate risks to the Senior Manager.
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Coordinate annual due diligence mailings and response processing, ensuring proper system certifications and overall compliance with federal and state regulations related to IRS reporting and unclaimed property.
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Partner with IT to maintain compliant reporting systems, support backup withholding notifications, and implement automation/efficiency improvements.
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Oversee reporting and withholding communications/materials; coordinate timely production and mailing of tax forms.
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Reconcile and maintain federal/state/Puerto Rico/foreign withholding general ledger and IRS withholding accounts; submit required remittances and requests to taxing authorities.
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Process non-IRA members withholding requests and ensure adherence to withholding processes and procedures.
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Maintain due diligence for TIN mismatches, W-8BEN documentation, investor withholding forms, and non-resident alien re-certifications (per IRS guidance).
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Provide guidance to PenFed staff on tax reporting, IRA compliance/reporting, correspondence review, research, and deceased account processing to support member inquiries.
*This role is responsible for ensuring business continuity.*
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor's degree in Business, Accounting, Finance or a related field required.
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Six (6) to seven (7) years of experience in tax information reporting, and/or unclaimed property reporting, within a financial institution or similarly regulated environment.
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Two (2) to three (3) years of experience leading reporting, compliance, regulatory initiatitves and providing functional or project leadership.
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Experience with IRS information reporting and withholding, including 1098/1099, 5498, backup withholding, TIN matching, and corrections.
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Experience managing unclaimed property/escheatment reporting and due diligence.
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Experience reconciling federal, state, and Puerto Rico withholding and general ledger accounts.
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Puerto Rico tax reporting experience preferred.
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IRA, estate, or deceased account reporting exposure preferred.
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Experience using automation or A.I. tools in reporting or compliance processes preferred.
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Financial services, banking, or credit union experience highly desired.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
There are no additional licenses or certifications required for this position.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Limited local travel to various worksites is required.
#LI-Hybrid
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
