Top 272 Support engineer Jobs in Springfield Mo

IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Springfield, MO
- Full-time
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
9d
TAC Endpoint Management I
Bass Pro Shops —Springfield, MO
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Health savings account
- Paid holidays
1d
Project Engineer
ABEC Inc —Springfield, MO
- Full-time
- Engineering
- System design
- Mid-level
- Paid holidays
- Health insurance
Mechanical Engineer
Loren Cook Company —Springfield, MO
- Full-time
- Bachelor of Science
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
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Manufacturing Engineer
ABEC Inc —Springfield, MO
- Full-time
- Mid-level
- 3 years
- Travel
12d
Electrical Design & Engineering Manager
ABEC Inc —Springfield, MO
- Full-time
- Supervising experience
- Mentoring
- Senior level
Electrical Engineer
ABEC Inc —Springfield, MO
- Full-time
- Background check
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Electroplating Process Engineer
Positronic Industries —Springfield, MO
- $70,000 - $85,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Continuous improvement
- Health insurance
- 401(k) 4% Match
Quick Apply
6d
Project Manager
Garver —Springfield, MO
- Call employer
- 11+ years
- Office
- Microsoft Office
- Wellness program
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Senior Engineering Team Lead
Thermo Systems LLC —Missouri
- $140,000 - $150,000 a year
- Full-time
- Up to 50% travel
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
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DevOps Engineer
Leidos —Missouri
- $87,100 - $157,450 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Writing skills
13d
Lead Distribution Engineer
Leidos —Missouri
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Engineering
- Mid-level
- Flexible schedule
Data Center Technician: Marshfield, MO
STN Incorporated —Marshfield, MO
- $80,000 - $85,000 a year
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Paid holidays
- Health insurance
VDI Engineer
General Dynamics Information Technology —Springfield, MO
- $115,600 - $156,400 a year
- 7 years
- DevOps
- Windows
- Paid time off
- 401(k) matching
13d
IT Support Specialist
Ovation Workplace Services Inc —Springfield, MO
- $45,760 - $47,840 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Civil Engineer - I/II
TOTH AND ASSOCIATES INC —Springfield, MO
- $70,000 - $100,000 a year
- Full-time
- Construction site
- Bachelor's degree
- Computer skills
- Profit sharing
- Health savings account
6d
GCP Engineer - Springfield, MO
Photon —Springfield, MO
- $48,000 - $168,000 a year
- Computer Science
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Application Engineer 2
Central States Industrial —Springfield, MO
- $29 - $42 an hour
- Full-time
- Mid-level
- US work authorization
- 4 years
- Health insurance
- Tuition reimbursement
Civil Engineer in Training
Wilson & Company, Inc., Engineers & Architects —Springfield, MO
- $66,000 - $104,000 a year
- Full-time
- Microsoft Excel
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
1d
Process Engineer
Enersys —Springfield, MO
- Management
- Bachelor of Science
- English
10d

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support engineer jobs near springfield mo

IT Support Desk Engineer II

HEARTLAND BUSINESS SYSTEMS LLC -
Springfield, MO

Quick Apply

Job Details

Full-time
9 days ago

Benefits

On-the-job training

Qualifications

Customer relationship building
iOS support
iOS
Android support
Employee relationship building
Computer management
macOS administration
Windows Server administration
Antivirus software support
Network infrastructure management
Antivirus software
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Respond to auto generated ticket alerts both critical and non-critical.
Monitor and work tickets in ticket system for client submitted requests.
Acknowledge and respond to tickets based on Managed Services SLA.
Be part of a phone call queue for client call in requests.
Review monthly client reports and provide resolutions solutions based on generated reports.
Escalate tickets to internal departments and clients IT departments.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
From time to time, project manage internal department initiatives.
Contribute and enhance internal department process/system documentation
Follow policies and procedures on a department and per client basis.
Conduct training of customers or colleagues in both formal and informal environments.
Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned

Requirements:

Competencies:

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

3+ years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
4+ years’ experience working in a customer facing IT service role
Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Customer service-oriented skillset
Advanced knowledge of Microsoft Windows Operating System
Basic knowledge of network printing
Basic knowledge of Antivirus software packages
Basic knowledge of core server administration within Microsoft Windows Server
Basic knowledge of Mac OS
Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in a technology-related field.
Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

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Refine Your Search

support engineer jobs in springfield mo

IT Support Desk Engineer II

TAC Endpoint Management I

Project Engineer

Mechanical Engineer

Manufacturing Engineer

Electrical Design & Engineering Manager

Electrical Engineer

Electroplating Process Engineer

Project Manager

Senior Engineering Team Lead

DevOps Engineer

Lead Distribution Engineer

Data Center Technician: Marshfield, MO

VDI Engineer

IT Support Specialist

Civil Engineer - I/II

GCP Engineer - Springfield, MO

Application Engineer 2

Civil Engineer in Training

Process Engineer

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