Top 21 Inbound customer service representative Jobs in Springfield Oh

Call Center Representative
Madison County Hospital —London, OH
- $16.20 - $23.49 an hour
- Full-time
- HIPAA
- High school diploma or GED
- In-person
- Paid holidays
- Health insurance
Quick Apply
Customer Center Representative
Five Star Home Services —Xenia, OH
- $17 - $23 an hour
- Weekends as needed
- Computer literacy
- Typing
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Cintas —Dayton, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Profit sharing
- AD&D insurance
7d
Senior Customer Service Representative
TruGreen Limited Partnership —Vandalia, OH
- $31,819 - $58,865 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
General Agency Inside Sales Representative P&C (Remote)
Horace Mann —United States
- $21.44 - $29.16 an hour
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Children
Quick Apply
Bilingual Business Relationship Specialist
Rocky Brands, Inc. —United States
- $19.23 an hour
- Remote
- Spanish
- Mid-level
- Travel
- Wellness program
Quick Apply

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Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Dayton, OH
Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities…
$45,760 a year
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Sales & Customer Service Call Center Specialist - Remote - GEORGIA
Victoria's Secret —Kettering, OH
Ability to balance continuous incoming phone calls in a quiet, distraction-free environment. Assist customers and store associates via inbound phone calls with…
From $15 an hour
3h

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Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour
Solutions Center Representative
Tailored Management —Grandview Heights, OH
Handle inbound calls about investment plans and products. You'll handle inquiries, resolve account concerns, and educate customers on plan benefits, all while…
$19 an hour
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2d

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Call Center Representative

Madison County Hospital -
London, OH

Quick Apply

Job Details

Full-time
$16.20 - $23.49 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

High school diploma or GED

Full Job Description

About Madison Health

Madison Health is a community-focused healthcare organization dedicated to providing compassionate, high-quality care close to home. We believe our employees are the heart of our mission and are committed to fostering a supportive, collaborative workplace where every team member can thrive.

Why Join Madison Health?

Supportive, team-oriented work environment
Competitive compensation
Comprehensive benefits package (medical, dental, vision, retirement)
Paid time off and holidays
Opportunities for professional growth and development
Meaningful work that makes a difference in our community

Position Summary

As a Call Center Representative at Madison Health, you will be the first point of contact for customers and patients, providing high quality service by answering inbound calls, addressing inquiries, scheduling appointments and testing from referrals, resolving issues and documenting interactions accurately. Ensure that patient information is collected and patients are aware of hospital policies and procedures. Participates in performance improvement activities of the department and daily management of infection prevention and control activities.

This is a full-time position. Pay is $16.20 an hour.

Key Responsibilities

Answer inbound calls in a professional, courteous and timely manner. Assist callers with questions, requests, concerns or scheduling needs.
Pre-registers patients for scheduled admissions and outpatient procedures, verifying insurance information and making sure a complete order is secured.
Pre-registers patients for scheduled admissions and outpatient procedures, verifying insurance information and making sure a complete order is secured.
Consults other departments as appropriate to provide information needed for patient safety and care. Answers incoming calls from departments to make necessary patient status changes in system. Distributes appropriate information to departments as warranted.
Maintain knowledge of hospital services, systems and updates. Provide accurate information regarding services, policies or procedures.
Document all customer interactions clearly and accurately in electronic system.
Resolve customer issues efficiently or escalate to appropriate personnel when needed.
Meet or exceed performance metrics including call quality, productivity and attendance.
Collects or makes arrangements to collect co-payments and/or co-insurance due at time of service. Records payments in computer database. Provides a receipt for payment to the patient and Finance Department. Refers patients to Customer Service when financial arrangements need to be made.
Treats patients and families with dignity and respect. Ensures confidentiality of patient records. Interacts professionally with patients and families and provides explanations and verbal reassurance as necessary. Follow HIPAA, confidentiality and data security guidelines.

Required Qualifications

Education: High school diploma or equivalent
Experience: Previous experience working in a hospital or healthcare facility preferred.

Quick Apply

Refine Your Search

inbound customer service representative jobs in springfield oh

Call Center Representative

Customer Center Representative

Customer Service Representative

Senior Customer Service Representative

General Agency Inside Sales Representative P&C (Remote)

Bilingual Business Relationship Specialist

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